Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Martin Liang

Martin Liang

Gillingham,Kent

Summary

I am dedicated and passionate with a strong commitment to personal growth and excellence striving to become better every single day. Known for a focused approach to achieving personal goals. Reliable and hardworking individual with experience in managing demanding schedules building resilience maintaining a cheerful outlook in all endeavours.

Overview

5
5
years of professional experience

Work History

Owner/Operator

Etsy online business
09.2022 - Current
  • Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
  • Maintained accurate records for operations, inventory, income and expenses.
  • Used social media to expand market reach and facilitate sales agent recruitment.
  • Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.

Catering Waiter

Mums Thai
09.2021 - 03.2025
  • Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
  • Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
  • Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.

Labourer/Apprentice

BBS plastering
01.2024 - 09.2024
  • Kept tools and equipment organised and in good working condition.
  • Provided general labour support across multiple construction sites, adapting quickly to new tasks and teams.
  • Followed detailed instructions from supervisors to complete tasks accurately and within designated timeframes.

Kitchen Prep

8 at trinity
10.2023 - 12.2023
  • working overseas
  • Built and maintained courteous and effective working relationships.
  • Picked up additional tasks to aid team success.
  • Achieved service time and quality targets.

Education

Aat level 2 -

EKC Broadstairs college
Broadstairs, KENT
04-2026

business level 2 -

EKC Broadstairs college
01-2025

ROSA Examinations completed - overseas examinations

Avondale school
Australia
12-2023

GCSE - Maths-4, English-4, Art-6, Chinese language-6

Queen Elizabeths Grammar school
09-2023

Skills

  • Customer service
  • Adaptability
  • Active listening
  • Bilingual (Chinese)
  • Positive attitude
  • Long drive stamina

References

References can be supplied on request

Languages

Chinese (Mandarin)
Advanced
C1

Timeline

Labourer/Apprentice

BBS plastering
01.2024 - 09.2024

Kitchen Prep

8 at trinity
10.2023 - 12.2023

Owner/Operator

Etsy online business
09.2022 - Current

Catering Waiter

Mums Thai
09.2021 - 03.2025

Aat level 2 -

EKC Broadstairs college

business level 2 -

EKC Broadstairs college

ROSA Examinations completed - overseas examinations

Avondale school

GCSE - Maths-4, English-4, Art-6, Chinese language-6

Queen Elizabeths Grammar school
Martin Liang