Martin Langridge

• Assisted in visual merchandising, improving shop floor appeal.
• Established rapport with customers through attentive listening and communication.
• Contributed to sales targets through active promotion of products.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-to-day duties accurately and efficiently.

• Over 25 years at QVC, supporting Merchandising, Buying and Finance teams to maximise sales, improve customer experience and manage inventory health. Experienced in cross-functional collaboration, pricing strategy, reporting and process.

Key Responsibilities

• Full ownership of clearance inventory management, ensuring optimal stock levels and timely product lifecycle management across multiple sales platforms.
• Developed clearance pricing strategies to optimise margin, revenue, and inventory KPIs while ensuring compliance with legal and internal policies.
• Executed clearance and promotional sales features to enhance customer engagement and increase conversion rates.
• Compiled weekly, monthly, and quarterly performance reports for senior leadership, highlighting sales trends, margin, and stock health.
• Partnered with Merchandising, Planning, eCommerce, Finance, Warehouse, and Customer Service teams to align trading strategies and deliver results.
• Supported customer experience by reviewing feedback, resolving queries, and implementing best-practice processes.
• Contributed to cross-departmental initiatives improving reporting accuracy, clearance processes, and customer service responses.
• Ensured accurate pricing and labelling of all products on display.
• Managed visual merchandising efforts, enhanced overall store appeal.
• Analysed sales reports, implemented effective merchandise strategies accordingly.

Achievements

• Bronze Recognition Award - Going Above & Beyond to make a significant business impact and embody The QVC Difference values.
• Silver Recognition Award - Going Above & Beyond to make a significant business impact and embody The QVC Difference values.

• Managing company correspondence, including phone calls, emails, letters and packages.
• Scheduled and arranged meetings to enhance communication and streamline appointment management.
• Coordinated a variety of administrative tasks to ensure smooth office operations.
• Outlined core responsibilities for office administration role to clarify expectations.
• Managing inventory of office supplies, including stationery.