Martin Hughes
Hampton,United Kingdom
Summary
A highly skilled professional with expertise in Active Listening, Conflict Resolution, and Excellent Customer Service Skills. Demonstrates strong Commercial Awareness, Flexibility, and Good Interpersonal Skills. Adept in Communication, Problem Solving, and Good organisational skills. Proven leadership and teamwork abilities with experience in Cost Accounting, Financial Planning & Strategy, Managing Profitability, Process Improvement, P and L accountability, Quality control implementation, Health and Safety Compliance, and Competitor analysis. Committed to driving success through strategic planning and continuous improvement.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
Work history
Senior General Manager
Darwin & Wallace
Richmond, Richmond upon Thames
03.2022 - Current
- A large neighbourhood bar & restaurant spread over two floors in the heart of Richmond
- Strengthened company reputation by upholding high standards of customer service.
- Established team to improve staff retention through effective leadership and incentives.
- Maintained cleanliness standards across restaurant premises to enhance establishment's image.
- Oversaw budgeting and financial planning, achieving profitable margins while ensuring quality service.
- Tracked key performance indicators weekly to identify opportunities for improvement.
- Coordinated private events for up to 300 attendees, ensuring seamless execution.
General Manager
The Bulls Head, Barnes, Youngs & Co
London
09.2020 - 02.2022
- Oversaw operations of an iconic live music pub with a 300-capacity venue.
- Led a team of approximately 20 employees to deliver exceptional service.
- Coordinated weddings, events, and private dining across various function rooms.
- Collaborated with Head Chef to design and execute seasonal menus using locally sourced produce.
- Ensured compliance with licensing, hygiene, and health and safety regulations throughout premises.
General Manager
Wahaca, Oaxaca Ltd.
London
09.2018 - 08.2020
- A 160 cover, high volume restaurant located in Westfield shopping centre
- Achieved 26 consecutive weeks as budget beaters in a high-volume restaurant
- Led a team of approximately 45 employees
- Implemented policies to enhance employee satisfaction and retention
- Enhanced site LTO and mystery diner scores through staff engagement initiatives
- Ensured compliance with company standards across all operational areas
- Promoted a positive workplace atmosphere through energetic leadership
- Identified areas of improvement through regular performance reviews
General Manager
The Smokehouse, Noble Inns
Islington
02.2018 - 09.2018
- A 75-cover fine dining pub with an additional 50 covers outside
- Led a team consisting of approx. 25 employees
- Tasked with maintaining high quality hospitality whilst improving the site's P&L
- Maintained a high standard of food quality with strict adherence to health and safety regulations.
- Trained team members to deliver exceptional customer service.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
General Manager
Polpo Soho, POLPO Ltd.
Soho
09.2016 - 01.2018
- A high volume, 80 cover, flagship site welcoming in excess of 2000 guests per week
- Led a team consisting of approx. 45 employees
- Developed multiple staff into management and supervisory roles within the company
- Responsible for implementing team training to improve sales and guest satisfaction
- Assisted in the creation of private dining and events where previously sales had relied solely on walk-in trade
- Monitored restaurant performance to identify and implement improvement initiatives.
Assistant General Manager
Rocket Restaurant, Ego Restaurants
Bishopsgate
09.2014 - 09.2016
Assistant Manager
Browns Bar & Brasserie, Mitchells & Butler
Kingston
01.2012 - 09.2014
Food & Beverage Supervisor
Hilton, Heathrow Terminal 5
London
08.2011 - 01.2012
Bar Supervisor
Tup Tup Palace, Cocktail Bar
Newcastle upon Tyne
01.2008 - 08.2011
Fresh Foods Supervisor & Shopping Assistant
Waitrose
Surbiton
01.2005 - 02.2007
Education
BA (Hons) - Business with Finance
University of Northumbria at Newcastle
01.2007 - 01.2010
4 A Levels -
Tiffin Boy's Grammar School
Kingston upon Thames 01.1999 - 01.2006
Skills
- Active Listening
- Conflict Resolution
- Excellent Customer Service Skills
- Commercial Awareness
- Flexibility
- Good Interpersonal Skills
- Communication
- Problem Solving
- Good organisational skills
- Leadership and Teamwork
- Cost Accounting
- Financial Planning & Strategy
- Managing Profitability
- Process Improvement
- P and L accountability
- Quality control implementation
- Health and Safety Compliance
- Competitor analysis
References
References available upon request.
Timeline
Senior General Manager
Darwin & Wallace
03.2022 - Current
General Manager
The Bulls Head, Barnes, Youngs & Co
09.2020 - 02.2022
General Manager
Wahaca, Oaxaca Ltd.
09.2018 - 08.2020
General Manager
The Smokehouse, Noble Inns
02.2018 - 09.2018
General Manager
Polpo Soho, POLPO Ltd.
09.2016 - 01.2018
Assistant General Manager
Rocket Restaurant, Ego Restaurants
09.2014 - 09.2016
Assistant Manager
Browns Bar & Brasserie, Mitchells & Butler
01.2012 - 09.2014
Food & Beverage Supervisor
Hilton, Heathrow Terminal 5
08.2011 - 01.2012
Bar Supervisor
Tup Tup Palace, Cocktail Bar
01.2008 - 08.2011
BA (Hons) - Business with Finance
University of Northumbria at Newcastle
01.2007 - 01.2010
Fresh Foods Supervisor & Shopping Assistant
Waitrose
01.2005 - 02.2007
4 A Levels -
Tiffin Boy's Grammar School
01.1999 - 01.2006
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