Martin Hofrichter
Aberdeen
Summary
Dynamic and results-driven professional with extensive expertise in Inventory management, and store operations. Demonstrates exceptional skills in retail inventory management, customer service, and employee training. Strong focus on team-oriented leadership and outstanding communication skills. Proven track record of enhancing customer satisfaction and driving sales targets through effective inventory control and flexible scheduling. Knowledgeable in Opera System and Marsha.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Food & Beverage Supervisor
Courtyard by Marriott Aberdeen Airport
Aberdeen
2022.06 - Current
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Coordinated effectively with suppliers to ensure timely delivery of stock.
- Increased team productivity with efficient work schedules and staff assignments.
- Implemented cost control measures, resulting in reduced over-expenditure on supplies.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Streamlined inventory management to minimise waste.
- Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
- Improved dining experience through attentive listening to guest feedback.
Night auditor
Courtyard by Marriott Aberdeen Airport
Aberdeen
2021.06 - 2022.06
- Conducted security walks throughout hotel premises, ensuring safety protocols were met.
- Handled feedback from departing guests constructively using it as a tool for improving future services.
- Ensured smooth operation of front desk during night hours to maintain uninterrupted services for guests.
- Resolved discrepancies in accounts by careful review of financial transactions.
- Coordinated with day shift team for seamless transition of duties.
- Compiled end-of-day reports for management's overview.
- Responded promptly to guest queries, enhancing overall guest experience.
- Handled late-night emergencies calmly, providing swift resolution.
Store Manager
Afpan Enterprise
Milledgeville, Georgia, U.S.A.
2016.01 - 2020.09
- Performed assigned projects and completed checklists in efficient and accurate manner.
- Proactively identified and solved complex problems that impacted operations management and business direction.
- Wrote order supply requests to replenish merchandise.
- Stocked and restocked inventory upon shipment receipt.
- Hired, trained and evaluated associates in Cashier and Janitorial and led weekly store meetings for employees.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Contributed merchandising ideas at team sale meetings.
- Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
- Ensured visually appealing and effective displays for the entire store.
- Managed day-to-day operations for Smoke shops store with up to $50,000 in monthly sales.
Assistant Manager
Chili's Bar & Grill
Columbus, Georgia, U.S.A.
2005.01 - 2016.01
- Initiated inventory control measures to manage and replenish stock, maintain costs, meet customer demands while monitoring clothing, accessory and shoe levels.
- Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
- Diminished financial discrepancies, managing monetary transactions, including deposits and credit card transactions.
- Recruited, interviewed and hired individuals which would bring passion and dedication to Front and Back of House team.
- Improved efficiency by training staff on best practices and protocol.
- Supported long-term business-need strategies, generated customer-relations feedback for process improvements.
- Addressed customer issues to ensure quick and successful resolution.
- Hired and scheduled staff to meet business needs and demand.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Education
Computer Science
Georgia College & State University
Milledgeville, GA, U.S.A.Skills
- Loss prevention
- Inventory management
- Store operations
- Flexible schedule
- Retail inventory management
- Customer service
- Hiring and training
- Team-oriented
- Inventory control
- Outstanding communication skills
- Retail sales
- Customer satisfaction
- Employee training
- Recruiting and interviewing
- Outstanding customer service
- Target driven
- Opera knowledge
- Opera bookings management
Certification
First Aid Certified
Personal License Holder
Timeline
Food & Beverage Supervisor
Courtyard by Marriott Aberdeen Airport
2022.06 - Current
Night auditor
Courtyard by Marriott Aberdeen Airport
2021.06 - 2022.06
Store Manager
Afpan Enterprise
2016.01 - 2020.09
Assistant Manager
Chili's Bar & Grill
2005.01 - 2016.01
Computer Science
Georgia College & State University