Martin Hathaway
Eskbank,Edinburgh
Summary
A skilled professional with a full clean driver licence and extensive expertise in property maintenance and installation. Demonstrates exceptional problem-solving abilities and technical proficiency across multiple trades, ensuring continuous improvement and excellent customer service. Proficient in planning and decision-making, with a strong focus on collaboration for success. Committed to achieving excellence in all aspects of work while managing expectations effectively.
Overview
21
21
years of professional experience
Work history
Business Owner
Waverley Green
2014.04 - 2026.02
- Duties: Supplier of multi trade services to private homes and businesses across Edinburgh and Lothian. Specialising in plumbing and joinery we provide a variety of services from repairs and maintenance to kitchen and bathroom fitting which is all delivered with my own personal and practical skills. Responsibilities include continual business development, marketing, sales, handling of budgets and cash flow, scheduling and execution of tasks to timescale, utilising and managing sub-contractors across other trades. All aspects requiring excellent communication, planning and customer service skills.
Events Manager
Scottish Qualifications Authority
2010.10 - 2014.04
- Duties: Planning, management and administration of SVQ and Higher education exam marking events across various subjects and locations in central Scotland. Primary responsibilities included the planning, delivery and supervision of Art & Design events. Working as a team and individually to deliver my role also included budget monitoring, acquisition of staff, asset and vehicles as well as it’s management, event hospitality and control for attendee. Further responsibilities included the planning and return of all requested artwork submitted for marking throughout Scotland.
Call Flow Manager
Bank of Scotland
2005.01 - 2010.01
- Duties: Main responsibilities were ensuring that the telephony department met their daily performance targets. This involved collating and analysing hourly data daily and reporting/cascading to senior management. Reports involved forecasts and solutions regarding resourcing to ensure target delivery and excellent customer service. My role enabled me to build good relationships across departments and senior management. My efforts were acknowledged in 2006 when I was awarded agent of the year and presented with a trip to Barcelona.
Education
City & Guilds Diploma - Plumbing
Trades Training School
EdinburghSkills
- Transport – Full clean driver license
- Collaborating for Success – Working with others for continuous improvement & excellent customer service
- Leadership – Identifying strengths and appropriate delegation Conflict resolution and motivation
- Planning and Decision Making – Identifying a problem or opportunity, gathering information and taking appropriate action
- Relationship Management – Developing trust and managing expectation
- Customer Engagement – Achieving excellence to ensure customers receive quality service
- IT Skills – Microsoft Excel, word, outlook
- Technical proficiency - Experienced and skilled across multiple trades, methods and tools
- Problem Solving - Overcoming challenges, improving a process and diagnosing issues
Interests
I have a strong interest in music, history, art, keeping fit and travelling.
Affiliations
- Keeping fit, art, music and travelling
Timeline
Business Owner
Waverley Green
2014.04 - 2026.02
Events Manager
Scottish Qualifications Authority
2010.10 - 2014.04
Call Flow Manager
Bank of Scotland
2005.01 - 2010.01
City & Guilds Diploma - Plumbing
Trades Training School