Martin Hall
Tiverton,UK
Summary
Dedicated professional with extensive expertise in customer service, merchandising, and management. Proficient in Microsoft Excel and Word, with a strong background in inventory management and cash handling. Demonstrates exceptional skills in team building, scheduling, and training, ensuring efficient operations and enhanced customer engagement. Adept at technical troubleshooting and billing analysis, consistently resolving faults to improve service delivery. Committed to leveraging skills in sales and customer service to drive business success and achieve organisational goals.
Overview
45
45
years of professional experience
Work history
Telecomms/Broadband Advisor
BT/New EE
Exeter, Devon
07.2020 - 10.2025
- Advising on all aspects of Broadband service. Fixing faults direct with customers, assigning engineers. Advising on set ups and possible advantageous add-ons. Investigating on-going faults, dealing with billing issues and applying compensations where appropriate.
- The job requires intensive direct contact with frequently unhappy customers and requires good organisational skills and liaison with other departments within the company.
Assistant manager
Pets at Home
Tiverton
03.2016 - 01.2020
- All aspects of running a shift in a busy retail store.
- Adherence to all company policies regarding cash and banking, shift motivation and KPI compliance. Stoock control. Customer satisfaction. Animal welfare considerations.
- In short, far too many things to describe here. but willing to discuss further in interview
Head Dive Instructor
Tropical Divers
Bonaire
11.2015 - 02.2016
- Teaching of all dive courses up to and including professional level.
- Teaching courses involved full use of computer based learning tools, presenting lectures and practical sessions in pool and open water.
- Responsibilities included leading dive tours, canvassing for new business, completion of paperwork to exacting standards and dealing with customers of all nationalities and levels.
- Adherence to all national and international Health and Safety policies and strict agency guidelines.
- Repair and maintenance of all diving equipment, answering telephones and dealing with customer enquiries.
- Creation of promotional DVD's, (filming, editing and creation) to enhance the dive centre.
- Teaching first aid courses. Work completed using both English and German languages.
- Ensuring cleanliness and suitability of attached hotel rooms. Ensuring customers' needs are satisfied.
Specialist Cleaner
ISS Austria-Kundl
08.2014 - 08.2015
- Specialist cleaning of all areas of a busy pharmaceutical factory. Areas ranged from general offices to sterile production areas. All cleaned to exacting standards. All protocols to be observed to avoid contamination and avoidance of detrimental contact with hazardous chemicals.
Electricians Assistant
ASS
05.2014 - 07.2014
- General Assistant to electricians, carrying, supplying and aiding electrician with fitting electrical cabling and equipment.
Bar Manager
Mariaberg Gasthaus
03.2014 - 06.2014
- All aspects of bar service. Liaising with customers, taking orders, serving drinks, taking payments, cashing of till at the end of the day, stock control of all wines, beers and spirits.
- Resolution of customer complaints to their satisfaction
Dive Instructor
Easy Divers
Protaras
08.2013 - 11.2013
- Teaching of all dive courses up to and including professional level.
- Teaching courses involved full use of computer based learning tools, presenting lectures and practical sessions in pool and open water.
- Responsibilities included leading dive tours, canvassing for new business, completion of paperwork to exacting standards and dealing with customers of all nationalities and levels.
- Adherence to all national and international Health and Safety policies and strict agency guidelines.
- Repair and maintenance of all diving equipment, answering telephones and dealing with customer enquiries.
- Creation of promotional DVD's, (filming, editing and creation) to enhance the dive centre.
- Teaching first aid courses. Work completed using both English and German languages.
Dive Instructor
Blue Elba Diving
04.2013 - 08.2013
- Teaching of all dive courses up to and including professional level.
Dive Instructor
Werner Lau
08.2012 - 04.2013
- Teaching of all dive courses up to and including professional level.
Head Dive Instructor
03.2012 - 10.2012
- Teaching of all dive courses up to and including professional level.
- Implementation and delivery of professional level courses, including Dive Master, Instructor and Advanced Instructor Courses to very high standards to conform with and exceed agency and health and safety standards.
- Managing Dive Centre in the absence of the owner.
Head Diving Instructor
Windmills Diving Centre
03.2011 - 08.2011
- Teaching of all dive courses up to and including professional level.
Owner Instructor
Jurassic Coast Diving
Exmouth
03.2002 - 01.2011
- Teaching of all dive courses up to and including professional level.
Computer Operator/Help desk analyst
Rover Group
Solihull
02.1993 - 06.1996
- Land Rover) and Canley sites.
Computer Operator
Bass Mitchells and Butlers
Birmingham
06.1989 - 01.1993
- Running and maintaining of computer systems run over the Bass, Mitchells and Butlers brewing sites.
Computer Operator/Accounts Clerk
Thompson Cool Distributors
Redditch
05.1984 - 06.1989
- Running of computer systems and accounts. Ensuring computer systems were well maintained and backups done to standards.
Trainee Buyer
Arbuthnot Engineering
Birmingham
01.1981 - 04.1984
- All aspects of buying, including inventory control, delivery control, pricing, shipments, accounts payable and credit note raising
Education
Masters - Environmental Politics
Keele University
08/1999 - 05/2000
GCSE - German
Rowley Regis Technical College Black Country Education
08.1995 - 5 1996
O-Levels - English Literature
Duddeston Manor School
08.1974 - 5 1980
GCSEs - Mathematics
Duddeston Manor School
Birmingham 08/1974 - 05/1980
Bachelor of Arts - Environmental Management/Politics Joint Honours
Keele Univeristy
Newcastle-under-Lyme, Staffordshire 08/1996 - 05/1999
Access to Higher Education - Sociology/Social Policy
Rowley Regis Technical College
Rowley Regis, Sandwell 08/1995 - 05/1996
Skills
- CUSTOMER SERVICE
- Merchandising
- Microsoft Excel
- WORD
- Sales
- INVENTORY
- CASH HANDLING
- Team Building
- Management
- SCHEDULING
- Customer Service Skills
- Training
- Inventory Management
- Fault resolution
- Customer engagement
- Billing analysis
- Technical troubleshooting
Affiliations
- Rugby Union
- Cricket
- Reading
- Music
Volunteer Experience
Bishops Wood Environmental Education Centre, Environmental Education Assistant, Stourport-on-Severn, UK, 2001-03, 2001-10, Management of woodland, including felling of trees, litter control and habitat forming., Use of traditional and modern tools., Provided Environmental Education activities, including environmental storytelling, Viking field trips and other such activities., Tracking, feeding and hidden filming of local wildlife, in particular badgers and foxes, editing films for delivery to school groups.
Languages
German
Advanced
References
References available upon request.
Additional information
- Skills
- Cash Handling, Customer Service Skills, Inventory, Management, Sales, Scheduling, Team Building, training, Call Centre (4 years)
- Key Skills
- Comfortable communicating with people at all levels.
- Can work either as an individual or part of a team.
- Extremely quick and eager to learn with the ability to adapt.
- IT literate, including spreadsheets and word processing
- Good level of German, both speaking, reading and writing.
Timeline
Telecomms/Broadband Advisor
BT/New EE
07.2020 - 10.2025
Assistant manager
Pets at Home
03.2016 - 01.2020
Head Dive Instructor
Tropical Divers
11.2015 - 02.2016
Specialist Cleaner
ISS Austria-Kundl
08.2014 - 08.2015
Electricians Assistant
ASS
05.2014 - 07.2014
Bar Manager
Mariaberg Gasthaus
03.2014 - 06.2014
Dive Instructor
Easy Divers
08.2013 - 11.2013
Dive Instructor
Blue Elba Diving
04.2013 - 08.2013
Dive Instructor
Werner Lau
08.2012 - 04.2013
Head Dive Instructor
03.2012 - 10.2012
Head Diving Instructor
Windmills Diving Centre
03.2011 - 08.2011
Owner Instructor
Jurassic Coast Diving
03.2002 - 01.2011
GCSE - German
Rowley Regis Technical College Black Country Education
08.1995 - 5 1996
Computer Operator/Help desk analyst
Rover Group
02.1993 - 06.1996
Computer Operator
Bass Mitchells and Butlers
06.1989 - 01.1993
Computer Operator/Accounts Clerk
Thompson Cool Distributors
05.1984 - 06.1989
Trainee Buyer
Arbuthnot Engineering
01.1981 - 04.1984
O-Levels - English Literature
Duddeston Manor School
08.1974 - 5 1980
Masters - Environmental Politics
Keele University
08/1999 - 05/2000
GCSEs - Mathematics
Duddeston Manor School
08/1974 - 05/1980
Bachelor of Arts - Environmental Management/Politics Joint Honours
Keele Univeristy
08/1996 - 05/1999
Access to Higher Education - Sociology/Social Policy
Rowley Regis Technical College
08/1995 - 05/1996