Summary
Overview
Work history
Skills
References
Timeline
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Martin Gwyther

Basingstoke,Hampshire

Summary

I have worked at Visa for twenty four years in the Operations and Service Management departments and have gained experience across a wide range of services and applications. I last worked in a Operational Acceptance team who managed the handover of products of all sizes, into 1st and 2nd level support teams. During my time within Visa, I have managed transition of multiple services and application releases. Before this role I worked as a Team leader in the First level group in Operations which provided support for Visa’s Core services. Within this role I performed European Operations Manger function for six months after which I gave support to the European Operations Manager role. I looked after a team of 20 staff during my time in this role, managing all aspects of the day to day running of Operations.

I am driven and strategic, with proven background in leadership and transition management. I demonstrates exceptional problem-solving abilities and communication skills, ensuring smooth operational workflows and team cohesion. Ready to contribute to significant organisational growth and success in [Desired Position] role.

Overview

25
25
years of professional experience

Work history

Operational Acceptance Lead

Visa
Basingstoke, Hampshire
02.2019 - 11.2024
  • Enforced sustainability practices within the organisation; demonstrated commitment towards corporate social responsibility.
  • Leveraged technical tools for data analysis; informed decision making processes.
  • Initiated cost-reduction measures; ensured financial stability during challenging economic periods.
  • Streamlined operational procedures by implementing effective process improvements.
  • Spearheaded an overhaul of outdated systems, resulting in improved efficiency.
  • Led cross-functional teams, enhancing collaborative efforts and team unity.
  • Built strong relationships with stakeholders through transparent communication and engagement activities.
  • Streamlined processes to improve and optimise office operations.

Service Transition Consultant

Visa Europe
Basingstoke, Hampshire
04.2013 - 02.2019


  • Developed and maintained transition plans.
  • Coordinated resources and schedules for transition activities.
  • Managed and oversaw changes to services.
  • Ensured changes were executed smoothly and efficiently.
  • Maintained and controlled service configurations.
  • Ensured accurate information on configurations.
  • Planned and managed releases and deployments.
  • Ensured releases were delivered on time and within budget.
  • Ensured services were tested and validated..
  • Ensured proper documentation.
  • Facilitated knowledge transfer to operations teams.
  • Identified and mitigated risks.
  • Managed and resolved transition issues.
  • Tracked and managed service assets and configurations.
  • Ensured data integrity and accuracy.
  • Communicated with stakeholders.
  • Provided regular updates on transition progress.
  • Monitored transition performance.
  • Reported on key metrics and outcomes.

Operations team leader

Visa Europe
Basingstoke, Hampshire
04.2008 - 04.2013
  • Provided support to Visa’s Core systems.
  • Enhanced team productivity by implementing new operational strategies.
  • Participate and lead in problem bridges through to their conclusion.
  • Oversaw quality control within the operations department; maintained high standards of service delivery consistently.
  • Delegated tasks appropriately amongst team members; enhanced individual accountability and ownership towards work.
  • Conducted regular reviews on process compliance; identified gaps promptly for immediate rectification.
  • Regularly communicated with upper management about progress; kept them informed about any challenges faced by the operation team.
  • Lead daily operations meetings to increase communication and collaboration.
  • Streamlined operations processes for improved efficiency.
  • Trained new team members, ensuring consistent performance standards.
  • Ensured effective resource allocation with thorough planning and organisation.
  • Managed conflict resolution within the team to maintain a harmonious work environment.
  • Monitored team performance, providing constructive feedback when necessary.
  • Collaborated with other department leads to ensure seamless workflow across all functions.
  • Coordinated staff schedules, ensuring smooth day-to-day running of operations.
  • Forged strong relationships with stakeholders, communicating effectively and handling urgent requests.
  • Maximised productivity by strategically directing workflow between 16 employees over 12 hour shifts.


Operations analyst

Visa Europe
Basingstoke, Hampshire
02.2001 - 04.2013
  • Escalation to relevant support groups for advice if fixes/changes are required to resolve any given issue.
  • Assist in the batch loads from a technical perspective, and carry out verification that loads were successful, according to change criteria.
  • Attend the morning flash meeting to discuss incidents/problems that have occurred in the past 24 hours.
  • Deployment activities.
  • Monitored system logs 24x7 insuring any problem seen is escalated to the correct support groups
  • Co-ordinate all of the steps in a system change, insuring that all steps are followed as detailed in the install script.
  • Provide updates to tickets in accordance to the policy, insuring that target dates are met and tickets are assigned to the correct support group with the correct information.
  • Provide business enhancements suggestions and streamlining of existing procedures.

Unix Administrator

Automobile Association
Basingstoke, Hampshire
11.1999 - 02.2001
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Responsible for the daily checking of all backups and that they have successfully completed.
  • Working within a group to identify problems with file-systems before they arise.
  • To have a full working knowledge of UnixWare Solaris and HP-UX.
  • To work alone on projects within an agreed time frame.
  • Documentation of day-to-day and technical functions

Skills

KCS Knowledge Management Foundation - 2022

Prince 2 for Practitioners – 2018

ITIL V3 Service Transition - 2017

ITIL V3 Foundation - 2008

Effective People Management

Courageous Conversation

People Management Skills

Solaris Clustering and Advanced Administration

Ab Initio

ISO 8583

VISA Europe Authorisation Architectural

Core systems architecture

WebSphere MQ

Connect Direct

Control M

Fundamentals of Sun Solaris 8 Level1 Fundamentals of Sun Solaris 8 Level2

Fundamentals of IBM AIX Level 1

Tivoli Tec version 8

Linux Red hat 6 – 9

Windows Office

Fundamentals of the Unix system

Unix system and Network Administration

Alexandria on NUMA-Q

Unix Troubleshooting

Volume Manager VxVM

References

References available upon request.

Timeline

Operational Acceptance Lead

Visa
02.2019 - 11.2024

Service Transition Consultant

Visa Europe
04.2013 - 02.2019

Operations team leader

Visa Europe
04.2008 - 04.2013

Operations analyst

Visa Europe
02.2001 - 04.2013

Unix Administrator

Automobile Association
11.1999 - 02.2001

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