Martin Glancy
Glasgow,United Kingdom
Summary
A professional with exceptional communication skills and a proven ability to remain calm under pressure, adept at problem-solving and public speaking. Demonstrates a strong commitment to delivering results through effective collaboration and strategic thinking. Aspires to leverage these competencies in a dynamic environment that values innovation and growth.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
31
31
years of professional experience
1994
1994
years of post-secondary education
Work history
CHRO
Side International UK Ltd
01.2025 - 12.2025
- Led global HR, Talent Acquisition, and L&D functions to enhance organisational performance.
- Supported C-suite in corporate initiatives including M&A, reorganisations, and ERP & ATS onboarding.
- Developed and implemented a global DEI strategy to foster inclusivity and diversity.
- Managed expansion efforts into mainland Europe, South America, and the Philippines for Side.
- Oversaw large-scale redundancies whilst maintaining high levels of staff morale.
- Secured company-wide compliance with employment laws and regulations by conducting thorough audits and training sessions.
- Led restructuring efforts, resulting in more efficient operations.
- Managed international relocations for key personnel enabling successful global expansion.
- Partnered with senior management to understand strategic objectives and align them with human resources goals thereby creating a unified vision throughout the organisation.
Interim VP HR
Side International UK Ltd
02.2022 - 12.2024
- HR professional supporting this contact centre outsourcing business in a strategic capacity
- Working across multiple sites and multiple campaigns covering circa 4000 heads, employed to elevate the level of HR support within the business
- Leading a team of HR professionals to specifically look at employee engagement, attraction and retention.
Sr Manager/Director HR
Teleperformance Ltd
09.2017 - 01.2022
- HR professional supporting this contact centre outsourcing business in a strategic capacity
- Working across multiple sites and multiple campaigns covering circa 4000 heads, employed to elevate the level of HR support within the business
- Leading a team of HR professionals to specifically look at employee engagement, attraction and retention.
HR Process
Finsbury Foods Ltd
05.2016 - 06.2016
- Short term interim contract to support the business while the HR function went through a period of change
- Focussed on tactical day to day support as well specific project work
HUMAN RESOURCES BUSINESS PARTNER
Farne Salmon Ltd
02.2016 - 03.2016
- Short term interim contract to support the business with tactical HR support on salary consultation for c.700 and support a SAP implementation
HUMAN RESOURCES/TALENT MANAGER EMEA
Trax Technologies
12.2013 - 01.2016
- Devised and developed HR strategy to support the growth of Trax Technologies in the EMEA region
- Working in a start-up tech company, oversaw a 200% growth in team size
- Working with C-Suite, to source Talent for all levels, from entry level up to Director
- Introduced, globally, key HR metrics including a Talent pipeline, succession & career development planning, cost analysis, retention and movement statistics
- Also responsible for global L&D programmes
- Key initial focus was putting in place HR policies and processes that complemented global policies but were suited to an EMEA environment.
- Supported the complete re-modelling of the business in the EMEA region, working with the Operation to adapt to new situations as required
- Working with function heads, delivered organisational change to support the new business model
- As a lead within the global talent team, as well as providing direction to colleagues, delivered global development programmes and communications programmes
- As well as being the HR/Talent lead, I also had responsibility for Facilities Management within the EMEA office
- This ranged from helping to project manage the move to new offices, through liaising with landlords, contractors, etc to ensuring the smooth day to day running of the office
HUMAN RESOURCES CONSULTANT
The Forestry Commission
06.2013 - 12.2013
- Rejoined the Forestry Commission to work on a number of process improvement projects for their HR Services team
- Main focus was to challenge the status quo and adapt and enhance what the team did to bring business benefit.
HUMAN RESOURCES BUSINESS PARTNER
Thetrainline.com Ltd
09.2010 - 03.2012
- Championed a ‘performance’ culture within the business through the introduction of targeted development and introduction of a Knowledge Application matrix approach while leading a multi-disciplinary team of HR and facilities professionals
- Facilitated and embedded culture change within the operation
- Identified opportunities for, and supported talent management
- Embedded new structures throughout the business to drive Return on Investment and promote service excellence
- Managed all aspects of ER within the Operations function & developed and coached managers to be able to do this.
GROUP SENIOR HUMAN RESOURCES BUSINESS PARTNER
Gala Coral Group
01.2009 - 01.2010
- Managed complex organisational politics while utilising a sophisticated approach to building relationships
- Translated HR processes for a technical audience
- Harnessed experience implementing change and cultural transition, coupled with negotiation, mediation and conflict resolution
- Facilitated the development of new policies and procedures while ensuring adherence to best practice
- Developed and enhanced talent management programmes
- Led recruitment processes, the management of reward strategies, performance management and learning and development
- Consulted at all levels to understand and develop business strategies; translating and delineating business needs to further support growth
- Developed employee-oriented cultures; emphasising quality, continuous improvement and high-performance
- Increased Return on Investment having embedded new structures at all levels
- Reduced staff attrition through effective motivation and engagement
- Devised new and sustainable organisation designs to enhance effective working relationships and meet rapid growth targets
- Embedded talent into leadership agendas while promoting the flow of talent across business units
- Identified and implemented strategic HR projects; establishing HR policy framework and focusing on employee morale, engagement and retention
HUMAN RESOURCES MANAGER
Power Leisure Bookmakers Ltd
01.2007 - 01.2009
- Oversaw the management of Human Resources throughout the UK as part of a key role, central to the achievement of core business objectives
- Set up the Human Resources function in a green field site
- Played an integral role in the management of an expansion programme within the UK, alongside the consistent delivery of a consistent and professional ER programme
- Improved efficiency and productivity having project managed the creation and introduction of a staff scheduling system
- Consulted effectively in preparation for changes in Terms and Conditions
- Collaborated at a senior level to identify training requirements to ensure a highly skilled and motivated workforce was in place to enhance business performance
HUMAN RESOURCES MANAGER, HR Manager
Ladbrokes Ltd, Endeva Services Limited
01.2004 - 01.2007
- Led all aspects of Human Resource Management across London and the South of England comprising c
- 1,000 retail outlets
- Promoted best practice in all aspects of Human Resources and staff training, conducive to service excellence, including the achievement of IIP
- Managed succession planning for district and area management positions
- Facilitated the delivery of a consistent and professional ER programme
- Performed HR due diligence on acquisition activity
- Coordinated various TUPE projects through acquisition and disposal
Project Manager
Microsoft Connections Limited
01.1997 - 01.2004
- Recruited and motivated a diverse team within key multi-site environment while delivering major strategic business objectives to strict deadlines
- Project managed downsizing operations at Endeva Services while negotiating with Unions, monitoring performance, implementing HR strategies and introducing staff development programmes
- Played an integral role in the management of a full range of internal and external promotions campaigns as
HUMAN RESOURCES PROJECT MANAGER
The Forestry Commission
01.1995 - 01.1997
- Devised and implemented HR strategies, processes and procedures to ensure an effective TUPE transfer project out of the Forestry Commission
- Also reviewed data management and information security structures for personnel data alongside HR service contracts to ensure compliance with all necessary legal obligations
- Key achievements
- Managed the TUPE transfer of the Forestry Commission Wales to a new Welsh Government Single Body
- Working directly with unions, senior management & government representatives
- Provided leadership, motivation and strategic direction to HR staff, encompassing: coaching, mentoring, knowledge sharing and performance management
- Rolled out various ad-hoc projects on recruitment, relocation and corporate travel, demonstrated a positive response to pressure in a fast-paced call centre environment
- Successfully implemented the HR strategy and policy in a green-site start-up environment for Microsoft while researching and producing critical documentation for IIP accreditation and NVQ procedures
- Consistently recognised as a strong team builder and facilitator, committed towards the delivery of service excellence in a variety of service-oriented roles at Microsoft and Scotrail.
Education
Postgraduate Diploma - Human Resources Management
Heriot-Watt University
Edinburgh, EDHBA Hons - Commerce
Edinburgh Napier University
Edinburgh, EDHSkills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
Websites
LANGUAGES
Conversational German
REFERENCES
References Available Upon Request
Accomplishments
- Accomplished HR professional with a unique combination of people management, generalist HR and business relationships skills; have delivered savings by project managing high-value initiatives, including £1.5m net save in a review of terms and conditions
- Experienced in managing and delivering global HR/Talent projects across multiple locations and countries
- Accustomed to promoting awareness of, and adherence to HR policies, procedures and practices across up to 1,000 sites to maintain harmonious workforces while instilling performance-related cultures in often challenging and matrix-managed environments
- Comfortable with translating HR policy for technical and start-up organisations
- Proven success leading the broadest range of HR disciplines; spearheaded numerous projects, including growth, employee engagement, downsizing, restructuring and mergers and acquisitions (M&A) - demonstrating in-depth analytical and strategic ability to facilitate operational and procedural planning during periods of change
- Proficiencies include:
- Policy Creation and Implementation
- TUPE Processes
- Union Consultation / Negotiation
- Interpersonal Communication
- Relationship Building
- Conflict Resolution
- Decision Making
- ER / Employment Law
- Performance Management
- Succession Planning
- Talent Attraction & Retention
- Team Leadership and Collaboration
- Staff Motivation and Coaching
- Productivity Improvements
Timeline
CHRO
Side International UK Ltd
01.2025 - 12.2025
Interim VP HR
Side International UK Ltd
02.2022 - 12.2024
Sr Manager/Director HR
Teleperformance Ltd
09.2017 - 01.2022
HR Process
Finsbury Foods Ltd
05.2016 - 06.2016
HUMAN RESOURCES BUSINESS PARTNER
Farne Salmon Ltd
02.2016 - 03.2016
HUMAN RESOURCES/TALENT MANAGER EMEA
Trax Technologies
12.2013 - 01.2016
HUMAN RESOURCES CONSULTANT
The Forestry Commission
06.2013 - 12.2013
HUMAN RESOURCES BUSINESS PARTNER
Thetrainline.com Ltd
09.2010 - 03.2012
GROUP SENIOR HUMAN RESOURCES BUSINESS PARTNER
Gala Coral Group
01.2009 - 01.2010
HUMAN RESOURCES MANAGER
Power Leisure Bookmakers Ltd
01.2007 - 01.2009
HUMAN RESOURCES MANAGER, HR Manager
Ladbrokes Ltd, Endeva Services Limited
01.2004 - 01.2007
Project Manager
Microsoft Connections Limited
01.1997 - 01.2004
HUMAN RESOURCES PROJECT MANAGER
The Forestry Commission
01.1995 - 01.1997
BA Hons - Commerce
Edinburgh Napier University
Postgraduate Diploma - Human Resources Management
Heriot-Watt University