Martin De Cunha
Bromley,Kent
Summary
Dynamic professional with expertise in coordinating, analysing data, and organising information. Demonstrates strong verbal and written communication skills, coupled with a proven ability in problem-solving and business management. Adept at ensuring compliance and delivering effective training, with a deep understanding of sales psychology and service experience. Skilled in customer relationship management, lead generation, and financial product knowledge, with a keen ability for client prospecting and knowledge of legal regulations. Committed to leveraging these skills to drive business success and foster long-term client relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Advisor
Big yellow self storage
2025.08 - 2025.12
- Working in a very small team to maximise occupancy at the site through cold calls and lead chasing.
- Giving an exceptional customer service experience as well as advice and knowledge to suit the prospects requirements while offering the additional products and services to maximise atv.
Manager
Creams Gelato
Bromley
2022.05 - 2022.12
- Managing a small team in the day to day running of the restaurant.
- Built a lot of b2b relationships to boost our site usage and profitability ensuring all H&S and food hygiene standards impeccable.
- Holding events for the local community.
Assistant Manager
Egnaro EE
Orpington
2021.12 - 2022.04
- Providing mobile data and home broadband solutions.
- Working and managing a small team to achieve monthly productivity while ensuring all FCA and company compliance is followed.
- Regular handling of stock via IBT to keep company costs down.
- Ensuring the store is secure as we have live devices and create an inviting safe space for our customers.
- Daily conference calls with the company to ensure where the stores are at and to see what is left to achieve as a branch and overall company.
Assistant Manager
Mitchells & Butlers
Bromley
2017.09 - 2021.12
- Working alongside the General manager in the running of the site to ensure our guests have the best experience managing a large team consisting of chef’s, waitresses and bar staff to ensure smooth running of the site.
- Recruiting staff to suit the role and mentor them.
- Maximising profitability through availability for guests.
- Adhering to all company processes as well as challenge 21.
- Guiding and informing our guests of dietary and allergens through the app glass onion.
- Ensuring all members are up to date with their digital training.
Assistant Manager acting Manager
Avertec O2
London
2013.11 - 2017.11
- Managing a store in various locations around the London area in a franchise that was expanding.
- Upholding the company values, regular monitoring through observation.
- I’ve had success in being placed in multiple stores where I managed new and existing team members in order to raise the customer experience as well as store standards and output.
- In charge of promotion brand awareness.
- Mentoring and coaching the team.
Education
GCSEs -
Kings norton boys
Kings norton, BirminghamSkills
- Coordinating
- Analysing data
- Organising information
- Verbal communication
- Written communication
- Problem-solving
- Business management
- Compliance
- Training
- Sales psychology
- Service experience
- Customer relationship management
- Lead generation
- Financial product knowledge
- Client prospecting capabilities
- Knowledge of legal regulations
Certification
- Personal Licence holder
- First aider
References
Available upon request.
Hobby and interests
I have 3 sons 2 of which are identical twins .
We had a family trauma that we are working through.
As we don't love together we connect online through gaming as it seems to be the best way to keep in touch as well as by phone and in person
Timeline
Advisor
Big yellow self storage
2025.08 - 2025.12
Manager
Creams Gelato
2022.05 - 2022.12
Assistant Manager
Egnaro EE
2021.12 - 2022.04
Assistant Manager
Mitchells & Butlers
2017.09 - 2021.12
Assistant Manager acting Manager
Avertec O2
2013.11 - 2017.11
GCSEs -
Kings norton boys