Summary
Overview
Work history
Education
Skills
Timeline
Generic

Martin Crowder

Liverpool,Merseyside

Summary

Hardworking and reliable Residential Childcare Worker with strong communication skills, empathy, and a proven ability to work effectively independently and as part of a team. I have almost a decade experience in the field of residential childcare and have worked with children with LD, Autism, ADHD and more. I am fully trained in safeguarding, restraints, and all mandatory requirements.

Overview

25
25
years of professional experience

Work history

RCW

Supporting Futures
Liverpool, Merseyside
11.2022 - Current

*Specifically take account of the choices, needs and wishes of each young person,
involving young people in their own plans and day to day decisions were appropriate
*Take personal responsibility for learning about each young people and the way their
learning disability affects them; for ‘listening’ to the individual; and for reflecting on
own practice to continuously develop their own knowledge and skills. *Ensuring
positive professional relationships are maintained at all time.
* Maintain young people’s confidentiality at all times.
* Develop person centred working relationships with young people, carrying out Key

Worker responsibilities in a professional manner.
* Attend team meetings, supervisions and appraisals and actively take a role in
developing your own continuous professional development
* Attend training and enrol and complete any courses which you are required to do so.
* Support young people in their daily lives through: • Assisting them to develop and
maintain a high standard of personal hygiene and appearance • Supporting young
people to make appropriate choices regarding their nutritional needs. • Administering
medication in accordance with their needs and taking full account of the Medication
Policy and Procedures • Accompanying them to the dentist, doctor and all other appointments as appropriate.

I am also the company CPI instructor who teaches about therapeutic caring and restraints. I am coming up to my third year in this role.

RCW

Aftercare NW
Southport, Meseryside
04.2019 - 11.2022

*Specifically take account of the choices, needs and wishes of each young person,
involving young people in their own plans and day to day decisions were appropriate
*Take personal responsibility for learning about each young people and the way their
learning disability affects them; for ‘listening’ to the individual; and for reflecting on
own practice to continuously develop their own knowledge and skills. *Ensuring
positive professional relationships are maintained at all time.
* Maintain young people’s confidentiality at all times.
* Develop person centred working relationships with young people, carrying out Key
Worker responsibilities in a professional manner.
* Attend team meetings, supervisions and appraisals and actively take a role in
developing your own continuous professional development
* Attend training and enrol and complete any courses which you are required to do so.
* Support young people in their daily lives through: • Assisting them to develop and
maintain a high standard of personal hygiene and appearance • Supporting young
people to make appropriate choices regarding their nutritional needs. • Administering
medication in accordance with their needs and taking full account of the Medication
Policy and Procedures • Accompanying them to the dentist, doctor and all other
appointments as appropriate.

Sales agent

Virgin Media
Knowsley, Merseyside
12.2018 - 04.2019
  • Tracked competitor activity and adjusted strategies accordingly for market advantage.
  • Fostered a positive team environment to drive collective success in sales targets.
  • Maintained detailed records of sales activities for accurate forecasting.
  • Continually developed professional knowledge in the field of sales techniques and market trends.
  • Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
  • Resolved customer complaints promptly, ensuring customer satisfaction.
  • Performed regular follow-ups with prospective customers, leading to increased conversion rates.
  • Liaised effectively between customers and internal departments to facilitate smooth transactions.

RCW

Aftercare NW
Southport, Merseyside
08.2017 - 04.2019

*Specifically take account of the choices, needs and wishes of each young person,
involving young people in their own plans and day to day decisions were appropriate
*Take personal responsibility for learning about each young people and the way their
learning disability affects them; for ‘listening’ to the individual; and for reflecting on
own practice to continuously develop their own knowledge and skills. *Ensuring
positive professional relationships are maintained at all time.
* Maintain young people’s confidentiality at all times.
* Develop person centred working relationships with young people, carrying out Key
Worker responsibilities in a professional manner.
* Attend team meetings, supervisions and appraisals and actively take a role in
developing your own continuous professional development
* Attend training and enrol and complete any courses which you are required to do so.
* Support young people in their daily lives through: • Assisting them to develop and
maintain a high standard of personal hygiene and appearance • Supporting young
people to make appropriate choices regarding their nutritional needs. • Administering
medication in accordance with their needs and taking full account of the Medication
Policy and Procedures • Accompanying them to the dentist, doctor and all other
appointments as appropriate.

Private Taxi driver

Delta Taxis
Bootle, Sefton
01.2017 - 08.2017
  • Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
  • Ensured timely arrivals for client appointments by utilising advanced navigational skills.
  • Achieved smooth rides by driving carefully and defensively at all times.
  • Documented daily logs detailing work hours, fares collected and distance travelled.
  • Rendered first aid when necessary, providing immediate help in emergency situations.
  • Improved customer satisfaction with friendly, professional demeanour and prompt service.
  • Handled high pressure situations during peak hours, maintaining excellent service standards.
  • Provided support for elderly or disabled passengers, ensuring a comfortable journey.
  • Followed procedures for handling lost items left behind by passengers.
  • Facilitated easy payment options including cashless transactions for customer convenience.
  • Conducted financial transactions for fare collection efficiently, ensuring accuracy.
  • Used knowledge of local area to suggest tourist spots or restaurants to passengers.

Enforcement officer

Jacobs Bailiffs
Birkenhead, Wirral
02.2008 - 12.2016
  • Investigated reports of illegal activity, resulting in charges being filed.
  • Provided support for criminal investigations, leading to successful prosecutions.
  • Handled sensitive information with discretion to maintain confidentiality.
  • Assisted in the training of new enforcement officers, contributing to team efficiency.
  • Utilised negotiation skills during conflict situations leading to peaceful resolutions.
  • Undertook surveillance operations, gathering vital intelligence on criminal activities.
  • Performed thorough inspections of premises for compliance with regulations.
  • Ensured public safety through regular patrols in assigned areas.
  • Applied knowledge of legal requirements during searches, avoiding violation of citizens' rights.
  • Maintained order by enforcing local laws and codes.
  • Attended court proceedings, providing essential evidence for prosecution cases.

Clerical Officer

NHS
Liverpool, Merseyside
12.2006 - 01.2008
  • Ensured accuracy with meticulous data entry tasks.
  • Prepared reports, leading to informed decision making.
  • Handled correspondence with prompt response times..
  • Enhanced efficiency by managing office supplies inventory.
  • Improved customer satisfaction with courteous telephone manners.
  • Maintained well-organised filing system, improving document accessibility.
  • Handled incoming post, ensuring timely distribution,.
  • Provided general office support services maintaining high standard of service delivery.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Maintained clean work station promoting a conducive working environment,.
  • Maintained client confidentiality by ensuring adherence to GDPR standards across all tasks.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Photocopied, laminated and bound documents to support meeting preparation.
  • Identified and implemented improvements to address and resolve office workflow inefficiencies.

Clerical Officer

NHS
Liverpool, Merseyside
09.2003 - 12.2006
  • Ensured accuracy with meticulous data entry tasks.
  • Prepared reports, leading to informed decision making.
  • Handled correspondence with prompt response times..
  • Completed bank transactions for company expenses,.
  • Improved customer satisfaction with courteous telephone manners.
  • Maintained well-organised filing system, improving document accessibility.
  • Performed word processing tasks for creation of necessary documents.
  • Handled incoming post, ensuring timely distribution,.
  • Provided general office support services maintaining high standard of service delivery.
  • Completed administrative tasks to support department functions.
  • Managed calendar appointments, ensuring punctuality and time management.
  • Executed scanning and photocopying tasks, aiding information distribution.
  • Streamlined workflow to enhance productivity.
  • Provided clerical support to management staff for efficient operations.
  • Maintained clean work station promoting a conducive working environment,.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Maintained client confidentiality by ensuring adherence to GDPR standards across all tasks.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Managed digital and hardcopy files and enforced file-naming conventions to support data accuracy.

Professional footballer

Everton Football Club
Liverpool, Meseyside
06.2000 - 07.2003
  • Regularly studied match footage, identified areas for improvement.
  • Engaged in rigorous training routines to gain superior ball control skills.
  • Improved team's goal scoring rate, utilised advanced offensive techniques.
  • Complied with all club rules and regulations, fostered a disciplined approach to the game.
  • Studied opponent's playing style meticulously, developed effective counter strategies.
  • Adapted quickly to changing game situations by applying versatile playing styles when required.
  • Maintained peak physical condition for long durations of match play.
  • Cultivated an understanding of strategic plays with regular training and practice sessions.
  • Managed injuries proactively, implemented preventative measures.
  • Enhanced physical fitness for improved performance on the pitch.
  • Demonstrated high level of teamwork by effectively coordinating with teammates during matches.
  • Focused on skill development drills during off-season periods, enhanced overall gameplay ability.
  • Adhered to strict fitness regime for maintaining excellent form throughout season.
  • Utilised tactical awareness to make valuable contributions on the field during crucial matches.
  • Followed nutritional guidelines strictly to maintain optimum health and stamina.
  • Worked closely with coach to develop personalised training regimens, achieved optimal performance levels.

Education

Qualified CPI Instructor - Crisis Prevention

Crisis Prevention Institute
Manchester
11.2023 -

NVQ Level 3 - Child Care

Diploma For Residential Child Care (England)
Liverpool
06.2021 -

High School Diploma - High School

Fazakerley High School
Liverpool
09.1995 - 05.2000

Skills

Skills for a Residential Child Worker

The role of a residential child worker requires a diverse set of skills to effectively support children in various care settings Key skills include:

  • Effective Communication: Essential for interacting with children of different ages and backgrounds, as well as with colleagues and other professionals involved in their care It helps build trust, establish boundaries, and ensure the children's needs are met
  • Empathy and Compassion: Important for understanding and providing support to children who may have experienced trauma or have different needs It involves putting oneself in the child's shoes and responding with kindness and understanding
  • Patience and Resilience: Necessary for dealing with challenging behaviors and difficult situations, as well as for the emotional demands of the role
  • Encouragement: A RCW must support the child in achieving their goals, no matter how big or small
  • Relationship Management: Building good relationships with the child's family is crucial for supporting the child's development and well-being
  • Flexibility: Working in various shifts and adapting to the needs of service users can be challenging
  • Driving: In some cases, CRWs may need to take service users to appointments or act on their behalf at meetings

  • These skills are essential for creating a positive and therapeutic living environment for children in care, helping them develop the skills they need to navigate life's challenges and build brighter futures De-escalation Skills: Ensuring the child feels safe and secure at all times is vital

Timeline

Qualified CPI Instructor - Crisis Prevention

Crisis Prevention Institute
11.2023 -

RCW

Supporting Futures
11.2022 - Current

NVQ Level 3 - Child Care

Diploma For Residential Child Care (England)
06.2021 -

RCW

Aftercare NW
04.2019 - 11.2022

Sales agent

Virgin Media
12.2018 - 04.2019

RCW

Aftercare NW
08.2017 - 04.2019

Private Taxi driver

Delta Taxis
01.2017 - 08.2017

Enforcement officer

Jacobs Bailiffs
02.2008 - 12.2016

Clerical Officer

NHS
12.2006 - 01.2008

Clerical Officer

NHS
09.2003 - 12.2006

Professional footballer

Everton Football Club
06.2000 - 07.2003

High School Diploma - High School

Fazakerley High School
09.1995 - 05.2000
Martin Crowder