Martin Carter

• Started role at BT Group PLC as Modern Apprentice in 2011 at age 30
• Achieved Advanced Level Apprenticeship for IT and Telecoms Professionals, including BTEC Level 3 Diploma and Certificate.
• Managed daily customer inquiries and resolved technical issues efficiently, enhancing overall customer satisfaction.
• Adapted to various team roles, demonstrating flexibility in service delivery and problem-solving.
• Developed risk assessments and maintained adherence to safety protocols, improving workplace safety standards.
• Demonstrated strong knowledge of responsibilities and roles essential for effective service delivery.
• Developed comprehensive risk assessments, improving overall workplace safety.
• Ensure correct PPE and safe systems of working at height were adhered too.

network and IT systems to ensure optimal performance.

• Upgraded software and managed routine maintenance tasks.
• Set up new equipment and trained staff in operation of printing technology.
• Assisted employees with technical troubleshooting, improving overall productivity levels.
• Organised training sessions for staff members on proper usage and safety protocols of network systems leading to fewer user-related issues.
• Evaluated latest networking trends and technologies, keeping company up-to-date.
• Installed new hardware components with minimal disruption to daily operations.

• Executed network and EPOS installations for diverse retail environments.
• Configured bespoke software for integrated sales and stock management.
• Handled installations ranging from corner shops to large supermarkets.
• Debugged minor software glitches promptly minimising workflow disruptions.
• Installed hardware components, ensuring optimal operation of network infrastructure.
• Optimised network performance by troubleshooting and resolving complex technical issues.
• Managed IT services across 10+ sites across North West and West Yorkshire.

• Coordinated collection and trunking of goods for McDonald's Restaurants across UK.
• Managed daily driver schedules and conducted debriefs to enhance operational efficiency.
• Oversaw HR tasks to address staff absences and ensure adequate coverage for collections.
• Facilitated detailed coordination of pallet sizes and collection types with other depots.
• Ensured timely delivery of goods between depots and stores across various UK locations.
• Collaborated with warehouse teams for effective off-loading of full trailers.
• Daily management of over 10 haulage drivers.
• Managed tractor units and trailers, ensuring availability and compliance with road safety regulations.
• Monitored vehicle servicing to maintain road worthiness and reduce downtime.
• Delivered site safety by implementing strict health and safety protocols.

• Executed data entry from timesheets and delivery notes to maintain accurate records.
• Coordinated driver bookings to ensure efficient operations at Golden West Ltd.
• Managed clerical tasks to support overall administrative functions.
• Conducted over 30 driver briefings to ensure safety compliance.