Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Martin Caro Sanchez

London ,London

Summary

Hardworking individual with proven success in overseeing administrative areas, facilities management and operations. Skilled in facilities coordination, with a strong background in managing company operations, vendor relations, and maintenance schedules. Knowledgeable about best practices for managing resources, optimizing workflows, and coordinating personnel to achieve operational objectives. Experienced in ensuring compliance with safety standards and improving efficiency in facility operations. Always proactive in identifying opportunities for process improvement and cost-saving initiatives. Extensive experience in high-end hospitality and event management.

Overview

10
10
years of professional experience

Work history

Campus Supervisor

Royal College of Art
London
09.2024 - Current
  • Acted as the front-line local contact for students and staff, offering high-level customer service and resolving operational issues related to facilities management.
  • Assisted students and staff with wayfinding, access to resources, and the communication of operational services.
  • Monitored studio, activity, and communal spaces to ensure compliance with health and safety protocols.
  • Assisted with security procedures by verifying that students and staff used security passes, and collaborating with College Security to address any access or security concerns.
  • Supervised external contractors to ensure work was carried out efficiently without disruption to students or staff.
  • Managed housekeeping services, performing daily and weekly checks to ensure all areas of the designated building/area met agreed cleaning standards.
  • Served as the trained First Aider for the building/area, providing first aid assistance to students, staff, or visitors, and reporting incidents or near-misses to the HSE Manager.
  • Coordinated the removal and submission of defective items for testing, ensuring all electrical appliances complied with safety standards.
  • Developed strong customer relationships by understanding and responding to the needs of students and staff, ensuring high-quality service and communication.
  • Maintained close relationships with key stakeholders, including the Deputy Director - Campus Operations, Estates & Campus Operations team, Health and Safety Manager, and external contractors.

Facilities and Hospitality Co-ordinator

Interpath
London
12.2022 - 09.2024
  • Handled all hospitality requirements, including catering arrangements, meeting room preparation and visitor support to maintain a professional and comfortable environment
  • Organise, set up and run events when required including recharging cost.
  • Ensuring the smooth operation of the offices. (facilities, operations and office services) to support the organisation goals and objectives.
  • Managing suppliers and overseeing expenditures to supporting office initiatives and assisting with client efforts.
  • Coordinate the procurement of office supplies, including stationery, equipment and catering supplies.
  • Process facilities related invoices for all UK offices, maintaining compliance with financial internal controls
  • Build and maintaining strong relationships with suppliers, ensuring timely deliveries and efficient service and cost effectiveness, including travel providers, stationery and office supplies, postage and couriers, rent, rates, service and utilities.
  • Monitor office maintenance and liaise with relevant providers.
  • Onboarding assistance: Setting up new starters, including office access and system permissions.
  • Fire Marshall and first aider

Assistant Manager

67Pall Mall (private members club)
London, London
09.2020 - 11.2022
  • Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams.
  • Improved customer satisfaction and sales through considered coordination with colleagues, enhancing overall care and service.
  • Helped less experienced staff manage daily assignments, attention to small details, organisation of events, setting up etc.
  • Reviewed and verified weekly and monthly store invoices, enabling timely, accurate .
  • Monitored weekly inventory control, creating templates to ensure optimal food and beverage stock for expense elimination.
  • Collaborated with line managers on department performance and KPIs.
  • Helped senior management plan and carry out daily operations and meet key objectives.

Head Waiter

67Pall Mall (private members club)
London, London
12.2019 - 06.2020

Restaurant Waiter

City social (1 michelin star)
10.2018 - 11.2019

Team member trainer & bartender

ITSU
London, London
01.2018 - 09.2018

Kitchen supervisor & team member trainer

Leon Restaurants
London, London
07.2016 - 12.2017

Private Housekeeper

Private households within Layos Golf
Layos, Toledo
03.2015 - 12.2015

Education

Sustainable Real Estate -

Cambridge University

IOSH Managing Safely -

IOSH

Facilities Management course -

University of Cape Town

First Aid At Work -

The British Red Cross

A-Levels - Humanities and Social Sciences

IES AVD DE LOS TOREROS
Spain

Level 2 Food Safety and Hygiene

WSET level 2 in wine and spirits

Skills

Highly organised and disciplined individual with strong attention to detail, excellent communication and conflict resolution skills, patient, confident and with a strong sense of discretion

Ability to multitask and manage deadlines

Event management and high end hospitality experience

  • Invoice processing
  • Client account management
  • Project Management
  • Customer relationship building
  • Operational support
  • Contract management
  • Logistical planning
  • Production reporting
  • Facility management
  • First Aider and fire Marshall
  • Wine and spirits knowledge (selection and service)

Languages

English
Fluent
Spanish
Native

Timeline

Campus Supervisor

Royal College of Art
09.2024 - Current

Facilities and Hospitality Co-ordinator

Interpath
12.2022 - 09.2024

Assistant Manager

67Pall Mall (private members club)
09.2020 - 11.2022

Head Waiter

67Pall Mall (private members club)
12.2019 - 06.2020

Restaurant Waiter

City social (1 michelin star)
10.2018 - 11.2019

Team member trainer & bartender

ITSU
01.2018 - 09.2018

Kitchen supervisor & team member trainer

Leon Restaurants
07.2016 - 12.2017

Private Housekeeper

Private households within Layos Golf
03.2015 - 12.2015

Sustainable Real Estate -

Cambridge University

IOSH Managing Safely -

IOSH

Facilities Management course -

University of Cape Town

First Aid At Work -

The British Red Cross

A-Levels - Humanities and Social Sciences

IES AVD DE LOS TOREROS

Level 2 Food Safety and Hygiene

WSET level 2 in wine and spirits

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Martin Caro Sanchez