MARTIN BULMAN
Portsmouth,Hampshire
Summary
Commercially driven senior operations leader with over 15 years' experience leading multi-site businesses across the residential, holiday park and leisure sectors. A proven track record of transforming operational performance, improving profitability, developing high-performing leadership teams and delivering exceptional customer experiences. Experienced in leading businesses through organisational change, operational restructuring and commercial growth whilst maintaining the highest standards of governance, compliance and health & safety. Promoted from Area Manager to Head of Operations following outstanding operational performance and leadership during Regency Living's acquisition and transformation of a business previously in administration. A confident and engaging leader who develops people, improves culture and delivers sustainable business growth through strategic thinking, financial discipline and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Head of Operations
Regency Living
2026.01 - 2026.06
- Provide strategic operational leadership across a portfolio of residential and holiday parks, ensuring consistent delivery of commercial performance, customer satisfaction and operational excellence.
- Working alongside the Executive Team to develop long-term operational strategy whilst leading Area Managers, Park Managers and senior operational teams.
- Key Achievements
- Promoted internally from Area Manager to Head of Operations in recognition of exceptional operational performance and leadership.
- Played a pivotal role following Regency Living's acquisition of a business from administration, helping stabilise operations and rebuild commercial performance.
- Delivered a 90% improvement in debt recovery, significantly strengthening cash flow through improved financial controls and customer engagement.
- Successfully increased pitch fee income through strategic pricing reviews and improved commercial management.
- Reduced Repairs & Maintenance expenditure through stronger financial governance, improved contractor management and operational efficiencies.
- Lead business-wide forecasting, budgeting and EBITDA planning.
- Drive operational consistency, compliance and continuous improvement across multiple sites.
- Coach and develop senior managers, creating succession plans and strengthening leadership capability throughout the business.
- Work closely with Directors and Executive Leadership to shape business strategy and deliver sustainable growth.
Area Manager
Regency Living
2024.06 - 2025.12
- Held responsibility for operational performance across 11 residential and holiday parks, supporting six Park Managers whilst directly managing sites without permanent leadership.
- Responsibilities & Achievements
- Managed operational budgets, forecasting and EBITDA performance.
- Oversaw Health & Safety, compliance and audit performance.
- Supported holiday sales, residential operations and customer experience.
- Managed resident relationships and resolved complex operational issues.
- Developed Park Managers through coaching, mentoring and performance management.
- Delivered continuous operational improvements across multiple business areas.
General Manager - Leaving Reason - Site was sold
Haulfryn Holiday Park
2023.03 - 2024.02
- Responsible for the overall leadership of a premium holiday park incorporating holiday accommodation, leisure facilities, grounds maintenance, food & beverage and lodge sales.
- Achievements
- Managed multiple Heads of Department across all operational areas.
- Oversaw annual revenues exceeding £2 million.
- Managed holiday letting operation generating approximately £900,000 annually.
- Supported lodge sales with annual targets exceeding £1.2 million.
- Presented operational performance directly to Directors, shareholders and the CEO.
- Delivered financial forecasting, budget management and operational planning.
- Maintained high standards of customer service, compliance and commercial performance.
General Manager
Pompey Health & Fitness Club
2019.10 - 2023.03
- Led all operational aspects of a large multi-department leisure facility while overseeing a major £4.2 million refurbishment programme.
- Key Achievements
- Full P&L responsibility across multiple departments.
- Presented monthly financial reports and forecasts to the Board.
- Introduced new revenue streams to increase commercial performance.
- Managed Health & Safety, payroll, compliance and operational planning.
- Successfully led the business through a major refurbishment programme with minimal disruption to operations.
- Developed departmental managers through regular coaching and leadership development.
- Improved operational efficiency through stronger planning, communication and accountability.
Skills
- Microsoft Office
- Salesforce CRM
- CRM Systems
- Financial Forecasting
- KPI Reporting
- Budget Planning
- Performance Analysis
Certification
- IOSH Certified
- NVQ Level 3 in Leisure Management
- First Aid at Work
- GB Archery Coach
- GB Fencing Coach
EXECUTIVE HIGHLIGHTS
- Promoted to Head of Operations within Regency Living.
- Multi-site leadership across 11 Residential and Holiday Parks.
- Direct leadership of Area Managers, Park Managers and senior operational teams.
- Strategic responsibility for operational performance, EBITDA, budgets and commercial delivery.
- Successfully supported business transformation following acquisition from administration.
- Increased debt recovery by 90% through improved commercial processes and financial governance.
- Improved pitch fee income through revised commercial strategy and resident engagement.
- Reduced Repairs & Maintenance expenditure through stronger cost control and contractor management.
- Extensive experience presenting business performance to Boards, Directors and Executive Leadership Teams.
- Proven record of coaching and developing future operational leaders.
CORE COMPETENCIES
- Executive Leadership
- Multi-Site Operations
- Business Transformation
- Commercial Strategy
- EBITDA Management
- Profit & Loss Accountability
- Financial Forecasting
- Budget Management
- Revenue Growth
- Operational Excellence
- Change Management
- Customer Experience
- Health & Safety
- IOSH Certified
- Leadership Development
- Recruitment
- Stakeholder Engagement
- Performance Improvement
- Compliance & Governance
- Sales Strategy
- Operational Planning
LEADERSHIP PHILOSOPHY
I believe sustainable business success is built by developing exceptional people. My leadership style combines commercial awareness with an approachable, supportive culture that empowers teams to take ownership, improve performance and consistently exceed expectations. I lead with integrity, accountability and a relentless focus on operational excellence, ensuring both people and business objectives are achieved.
Timeline
Head of Operations
Regency Living
2026.01 - 2026.06
Area Manager
Regency Living
2024.06 - 2025.12
General Manager - Leaving Reason - Site was sold
Haulfryn Holiday Park
2023.03 - 2024.02
General Manager
Pompey Health & Fitness Club
2019.10 - 2023.03