Martin Bourne
Birmingham,W.Mids
Summary
Dedicated professional with extensive experience in youth support, specialising in resilience, LGBTQ+ sensitivity, and substance abuse awareness. Proven success in effective counselling and empathic listening through work in various youth centres. Competent in first aid and DBS qualified, with a history of key holder responsibilities. Committed to fostering an inclusive environments and supporting diverse communities.
Overview
40
40
years of professional experience
1
1
year of post-secondary education
Work history
Youth support worker
Birmingham Youth Service
Birmingham, West Midlands
1988.03 - Current
- Provided vocational guidance for career planning and future prospects.
- Delivered workshops to improved the understanding of societal issues.
- Facilitated open discussions on sensitive topics to promote awareness and empathy among youth people.
- Maintained safe, positive environment to encourage youth participation and growth.
- Provided emotional support during challenging times, ensuring the well-being of youths under care.
- Assisted in conflict resolution, promoting a peaceful atmosphere within group settings.
- Helped with coordination and supervision of youth activities and delivered positive interventions.
- Supported youth workers in organising and carrying out indoor or outdoor activities.
- Maintained awareness of child protection issues and established procedures.
- Support young people with mental health needs.
- Develop conversation and trust through structured play activities for engagement.
Car rental manager
Europcar
Birmingham, West Midlands
1986.12 - 2018.01
- Enhanced customer satisfaction by promptly resolving complaints and queries.
- Coordinated with finance department for budget planning and control.
- Developed rapport with customers, fostering loyalty and repeat business.
- Handled HR duties such as recruitment, training and employee appraisal in line with company policies.
- Spearheaded efforts to retain top-performing employees by providing a positive working environment.
Education
O`levels - Math ,English, Human Biology ,T-drawing, Physics
Brooklyn Collage
Birmingham 1979.09 - 1980.09
City & Guilds - Computer Engineering
Handswoth college
BirminghamComputer Aided Drawing & Programming (CAD/P) - Computer Engineering
Birmingham Skill Centre
BirminghamVarious exams and courses - Youth Service
Birmingham Youth Service
Birmingham /1990 -
Skills
- Umbrella trained
- Previous key holder duties
- Substance abuse awareness
- Resilience trained
- LGBTQ sensitivity
- First Aid
- DBS qualified
- Counselling experience
- Empathic listener
- Worked in multiply youth centres
Timeline
Youth support worker
Birmingham Youth Service
1988.03 - Current
Car rental manager
Europcar
1986.12 - 2018.01
O`levels - Math ,English, Human Biology ,T-drawing, Physics
Brooklyn Collage
1979.09 - 1980.09
Various exams and courses - Youth Service
Birmingham Youth Service
/1990 -
City & Guilds - Computer Engineering
Handswoth college
Computer Aided Drawing & Programming (CAD/P) - Computer Engineering
Birmingham Skill Centre