Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Affiliations
References
Timeline
Generic

Martin Bates

Leeds,United Kingdom

Summary

Organised and dependable Fraud Specialist with 21 years of experience. Successful at managing multiple priorities with positive attitude and collaborating to meet team goals.


Accomplished professional with expertise in investigative techniques and anti-fraud controls development. Demonstrates strong ability in training and mentoring, technology integration, and fraud detection. Utilises analytical reasoning and interviewing techniques to enhance fraud awareness and behavioural analysis. Skilled in fraud risk analysis, aiming to advance organisational integrity through innovative solutions.

Overview

25
25
years of professional experience
4
4
years of post-secondary education

Work history

Technical Controller

Allianz
Leeds
12.2013 - 12.2025
  • Pioneered implementation of award-winning voice analytics software in market, achieving successful realisation of proposed financial benefits
  • Engineered claims strategy to substantially decrease claims costs linked to loss assessors
  • Effectively advocated for Allianz in IFB forum, pinpointing and engaging in strategies to manage fraud risks associated with professional enablers
  • Serves as technical referral point for fraud team regarding high-value and complex claims
  • Trained new recruits in fundamentals of Home Insurance fraud and investigative techniques
  • Trained frontline consultants in identifying fraud
  • Successfully managed litigated and high value claims
  • Guided supply chain in fraud awareness, fostering relationships and enhancing referral rates.
  • Proven experience in overseeing Linked & Organised operations, section 2.1.2 requests, FOS submissions, IFED referrals.
  • Skilled in Excel, PowerPoint, PowerBI, and effective presentation techniques
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Senior fraud specialist

Direct Line Group
Leeds
09.2000 - 12.2013
  • Assisted junior team members, facilitating their professional growth and knowledge expansion in fraud prevention.
  • Led training sessions for staff on best practices in detecting and preventing fraudulent activities.
  • Actively participated in auditing procedures, guaranteeing adherence to company-wide anti-fraud policies at all times.
  • Conducted comprehensive investigations for quick resolution of potential fraudulent activities.
  • Collaborated in project team to test new fraud detection software.
    Participated in user acceptance testing of new claims system in UAT environment.
  • Led Fraud team for 2 years, managing operations and liaising with senior management

Education

Bachelor of Science - Physics with Space Technology

Salford university
Salford
09.1995 - 06.1999

Skills

  • Investigative techniques
  • Anti-Fraud controls development
  • Training and mentoring
  • Technology integration
  • Fraud detection
  • Analytical reasoning
  • Interviewing techniques
  • Fraud awareness
  • Behavioural analysis
  • Fraud risk analysis

Accomplishments

    Industry award for Technology Collaboration of the Year 2024 as integral member of the project team implementing Clearspeed voice analytics.

    Instrumental in LV= winning General Insurance Provider of the Year 2025 at the Financial Reporter Awards, contributing to an article in the Financial Reporter and engaging 100+ IFA's in a fraud presentation, as well as supporting the creation of fraud awareness on various media.

Affiliations

I am assistant coach for my daughter's football team, where I help develop their skills and abilities, foster a team mentality and enjoyment in physical activity. I referee matches which requires keen observation, diplomacy and confidence in decision-making.


I also enjoy playing golf and 5-a-side 'walking' football, baking, gardening and horse-racing.

References

References available upon request.

Timeline

Technical Controller

Allianz
12.2013 - 12.2025

Senior fraud specialist

Direct Line Group
09.2000 - 12.2013

Bachelor of Science - Physics with Space Technology

Salford university
09.1995 - 06.1999
Martin Bates