Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martijn Lambermon

Irthlingborough,Wellingborough

Summary

A dynamic and hardworking professional with a profound work ethic and a quick learning ability. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

6
6
years of professional experience

Work History

Team Leader Customer Care

Lifeplus
Eaton Socon, Cambridgeshire
11.2024 - Current
  • Improved customer satisfaction by implementing effective feedback systems.
  • Implemented data-driven approaches towards improving overall client satisfaction rates.
  • Conducted regular evaluations, leading to significant improvements in service delivery speed and efficiency.
  • Led a team of customer care executives, driving increased productivity levels.
  • Liaised with senior management on key decisions affecting the customer journey.
  • Monitored individual performance, ensuring alignment with company objectives.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
  • Maintained an excellent track record of meeting SLAs without compromising quality of service delivered.

Senior Customer Care

Lifeplus
Eaton Socon, Cambridgeshire
09.2019 - 11.2024
  • Recorded and processed customer data accurately.
  • Completed thorough documentation in CRM for each enquiry. Recorded information about inquiries and complaints within internal database.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Trained, coached and mentored 10+ Customer Service Associates to consistently meet and exceed targeted department KPIs.
  • Managed quality of calls, using call monitoring software to determine areas of improvement.
  • Worked with different stakeholders to ensure optimal support and

Education

Data Protection

Coursera
Irthlingborough
08.2023 -

Graphic Design

Landstede
The Netherlands
08.2012 - 06.2015

Skills

Office 365 usage

CRM implementation

Data confidentiality

Training programmes

Transaction processing

Excel proficiency

Time management

Staff training and mentorship

Languages

English
Fluent
Dutch
Native

Timeline

Team Leader Customer Care

Lifeplus
11.2024 - Current

Data Protection

Coursera
08.2023 -

Senior Customer Care

Lifeplus
09.2019 - 11.2024

Graphic Design

Landstede
08.2012 - 06.2015

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Martijn Lambermon