Martha Wolemariam
London,Bromley
Summary
I am looking for an Account and Insurance assistant position .
I have a Diploma in Accounting (AAT Level 3, UK) and have experience in various accounting administration and group health insurace roles.
I'm happy to accept a new challenge in a new environment and move into a position that allows me more space to develop professionally.
My recent work at Embassy of Ethiopia, London, Finance and Admin Assistant and Group Insurance Officer.
I have good experience in sage , xero , quickbook and advanced excel .
I feel that I have a relevant experience and qualification for the account assistant and insurance .
Looking forward to hearing from you .
Kind regards,
Martha
075 8089 2898
Overview
11
11
years of professional experience
Work History
Finance Assistant & Group Health Insurance Officer
Embassy of Ethiopia
London, Bromley
03.2013 - 02.2024
- Processed payments received from customers in an accurate and timely manner.
- Provided administrative support to the finance department, such as filing documents and responding to queries.
- Monitored debtors' accounts to ensure timely payment of outstanding invoices.
- Entered data into accounting software packages accurately and efficiently.
- Liaised with auditors during year-end audits, providing supporting documentation when necessary.
- Developed procedures for improving efficiency within the department.
- Reviewed existing processes to identify areas for improvement or cost savings opportunities.
- Ensured compliance with statutory regulations related to finance operations.
- Advised senior management on financial matters relating to current business activities.
- Assisted with forecasting future cash flows based on past performance trends.
- Managed customer complaints regarding billing errors or discrepancies.
- Performed ad hoc tasks related to finance operations as requested by senior managers.
- Performed database entry updates to keep information current.
- Assisted managers with additional duties during employee absences.
- Greeted customers, answered account questions and resolved complaints.
- Developed graphs, charts and presentations to identify data trends and projections.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls and recorded accurate messages.
- Assisted customers in completing applications for various types of insurance policies.
- Provided administrative support to the insurance team by filing documents, updating records, preparing reports and scheduling appointments.
- Maintained accurate documentation of customer information according to company policy.
- Processed payments from clients for insurance premiums and other fees.
- Performed data entry tasks related to customer accounts and transactions.
- Ensured that all paperwork was properly completed prior to submitting it for processing.
- Responded promptly to customer emails and phone calls inquiring about their policies or requesting assistance with a claim process.
- Handled incoming mail, including sorting and distributing correspondence as needed.
- Prepared invoices for payment of premiums due from customers.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Education
High School Diploma -
AAT Advance Diploma
Lonon03-2015
Skills
- Cost Control
- Payroll Processing
- Account Analysis
- Database Record Keeping
- Bookkeeping
- Telephone Etiquette
- Bank Reconciliation
- Payroll
- Financial Reporting
- Microsoft Excel
- Payment Posting
- Invoice Processing
- Data Entry
Timeline
Finance Assistant & Group Health Insurance Officer
Embassy of Ethiopia
03.2013 - 02.2024
High School Diploma -
AAT Advance Diploma
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