Martha Taylor
Southsea,Hampshire
Summary
Motivated and reliable Operations Team Leader with nearly 2 years of leadership experience and close to 4 years in the facilities management and cleaning industry. Proven ability to manage teams, coordinate operations efficiently, and maintain high service standards. Recognised for a strong work ethic, loyalty, and a hands-on approach to problem-solving. Eager to continue learning and growing professionally, with a clear ambition to build a long-term career within management.
Overview
5
5
years of professional experience
Work history
Operations team leader
Citrus facilities management
Portsmouth , Hampshire
01.2024 - Current
- Managed conflict resolution within the team to maintain a harmonious work environment.
- Enhanced team productivity by implementing new operational strategies.
- Oversaw quality control within the operations department; maintained high standards of service delivery consistently.
- Fostered a positive working environment, enhancing overall team morale and motivation.
- Trained new team members, ensuring consistent performance standards.
- Regularly communicated with upper management about progress; kept them informed about any challenges faced by the operation team.
- Prioritised workload effectively; optimised utilisation of resources within the team.
- Monitored team performance, providing constructive feedback when necessary.
Operations Coordinator
Citrus Facilities Mangement
06.2022 - 01.2024
- Plan work schedules and rotas
- Manage front line staff
- Deal with customer complaints
- Deal with Helpdesk enquiries
- Recruitment
- On call manager - weekends
- Organised staff training to enhance team capabilities.
- Prioritised tasks optimally, ensuring timely completion of all assignments.
Waitress
Garage Lounge
11.2020 - 10.2021
- Taking orders and food service
- Dealing with customer complaints
- Taking payments
Education
Apprenticeship - Business Administration Level 3 with distinction
01.2022 - 1 2023
A Level - Sociology
Portsmouth College
01.2020 - 1 2022
GCSE - MATHS, ENGLISH, HISTORY, CITIZENSHIP, ART, DANCE
Priory School
Portsmouth, Hampshire 01.2015 - 1 2020
Skills
- Team supervision
- Quality control
- Staff training
- Customer complaints handling
- Communication with management
- Staff recruitment
- Customer service
Affiliations
Cooking
Dog walking
Travelling
Timeline
Operations team leader
Citrus facilities management
01.2024 - Current
Operations Coordinator
Citrus Facilities Mangement
06.2022 - 01.2024
Apprenticeship - Business Administration Level 3 with distinction
01.2022 - 1 2023
Waitress
Garage Lounge
11.2020 - 10.2021
A Level - Sociology
Portsmouth College
01.2020 - 1 2022
GCSE - MATHS, ENGLISH, HISTORY, CITIZENSHIP, ART, DANCE
Priory School
01.2015 - 1 2020
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