Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Martha Taylor

Martha Taylor

Southsea,Hampshire

Summary

Motivated and reliable Operations Team Leader with nearly 2 years of leadership experience and close to 4 years in the facilities management and cleaning industry. Proven ability to manage teams, coordinate operations efficiently, and maintain high service standards. Recognised for a strong work ethic, loyalty, and a hands-on approach to problem-solving. Eager to continue learning and growing professionally, with a clear ambition to build a long-term career within management.

Overview

5
5
years of professional experience

Work history

Operations team leader

Citrus facilities management
Portsmouth , Hampshire
01.2024 - Current
  • Managed conflict resolution within the team to maintain a harmonious work environment.
  • Enhanced team productivity by implementing new operational strategies.
  • Oversaw quality control within the operations department; maintained high standards of service delivery consistently.
  • Fostered a positive working environment, enhancing overall team morale and motivation.
  • Trained new team members, ensuring consistent performance standards.
  • Regularly communicated with upper management about progress; kept them informed about any challenges faced by the operation team.
  • Prioritised workload effectively; optimised utilisation of resources within the team.
  • Monitored team performance, providing constructive feedback when necessary.

Operations Coordinator

Citrus Facilities Mangement
06.2022 - 01.2024
  • Plan work schedules and rotas
  • Manage front line staff
  • Deal with customer complaints
  • Deal with Helpdesk enquiries
  • Recruitment
  • On call manager - weekends
  • Organised staff training to enhance team capabilities.
  • Prioritised tasks optimally, ensuring timely completion of all assignments.

Waitress

Garage Lounge
11.2020 - 10.2021
  • Taking orders and food service
  • Dealing with customer complaints
  • Taking payments

Education

Apprenticeship - Business Administration Level 3 with distinction

01.2022 - 1 2023

A Level - Sociology

Portsmouth College
01.2020 - 1 2022

GCSE - MATHS, ENGLISH, HISTORY, CITIZENSHIP, ART, DANCE

Priory School
Portsmouth, Hampshire
01.2015 - 1 2020

Skills

  • Team supervision
  • Quality control
  • Staff training
  • Customer complaints handling
  • Communication with management
  • Staff recruitment
  • Customer service

Affiliations

Cooking

Dog walking

Travelling

Timeline

Operations team leader

Citrus facilities management
01.2024 - Current

Operations Coordinator

Citrus Facilities Mangement
06.2022 - 01.2024

Apprenticeship - Business Administration Level 3 with distinction

01.2022 - 1 2023

Waitress

Garage Lounge
11.2020 - 10.2021

A Level - Sociology

Portsmouth College
01.2020 - 1 2022

GCSE - MATHS, ENGLISH, HISTORY, CITIZENSHIP, ART, DANCE

Priory School
01.2015 - 1 2020
Martha Taylor