Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Martha Swinbourne

Ilkley,Bradford

Summary

Over my previous roles, I have extensively developed my customer service skills and learned many different aspects of service. I have bar training, barista experience and I have also completed my BSL course which has taught me how to best communicate with a wide range of people to meet their specific needs. I am a responsible and motivated person who thrives in busy settings and I love to learn new skills. I pride myself on creating a welcoming and warm environment for customers and coworkers alike. I have also been a babysitter for many family friends over the years.

Overview

3
3
years of professional experience

Work history

Customer service assistant

Clip and Climb Ilkley
Ilkley
2026.02 - Current
  • Worked directly with customers to make sure they had the best experience possible
  • Demonstrated problem-solving skills under pressure to ensure everything ran smoothly
  • Communicated effectively with colleagues to keep a welcoming workplace environment

Bar staff member (seasonal employment)

Bar Group UK
Ilkley, Bradford
2025.11 - 2025.12
  • Managed bar inventory to reduce customer waiting times
  • Prepared beverages efficiently in busy hours
  • Cleaned and sanitised bar area to maintain high hygiene standards

Cafe assistant

Riverbank
Burnsall
2023.05 - 2024.09
  • Supported other team members during busy hours for smooth

operations.

  • Prepared fresh food with a variety of offerings.
  • Served customers and managed take-away orders efficiently.
  • Assisted in maintaining cleanliness of cafe premises by performing regular cleaning duties.
  • Trained as a barista to make a variety of coffees in the cafe's style

Education

GCSEs -

Skipton girls high school
Skipton
09/2020 - 07/2025

A-Levels -

Ilkley Grammar School
Ilkley
09/2025 -

British Sign Language Level 1 -

Prince Henry's Grammar School
Otley
09/2024 - 07/2025

Skills

  • Multitasking
  • Working efficiently and collaboratively with others
  • Safe use of kitchen equipment
  • Food safety compliance
  • Creation of a range of beverages
  • Cash handling
  • Customer service

References

References available upon request.

Timeline

Customer service assistant

Clip and Climb Ilkley
2026.02 - Current

Bar staff member (seasonal employment)

Bar Group UK
2025.11 - 2025.12

Cafe assistant

Riverbank
2023.05 - 2024.09

GCSEs -

Skipton girls high school
09/2020 - 07/2025

A-Levels -

Ilkley Grammar School
09/2025 -

British Sign Language Level 1 -

Prince Henry's Grammar School
09/2024 - 07/2025
Martha Swinbourne