Martha Mills
Port Talbot,Neath Port Talbot
Summary
Dynamic professional with a proactive attitude and excellent communication skills. Demonstrates exceptional telephone skills and a quick learning ability, consistently seeking opportunities to expand knowledge. Committed to achieving career growth through continuous skill development and contributing effectively to organisational success.
Overview
4
4
years of professional experience
Work history
Golf shop assitant
Birdie Golf Porthcawl
Porthcawl, County Borough of Bridgend
2025.05 - Current
- Responded to customer queries promptly for improved communication flow.
- Face to face and telephone customer service taking enquiries and large group bookings.
- Social media promotion and management.
- Stocked shelves neatly, creating an appealing store environment.
- Improved store appearance through meticulous visual merchandising.
- Assisted in organising golf tournaments, increasing member engagement.
- Organised special promotions to boost sales during off-peak periods.
- Maintained cleanliness and order in the shop by regularly tidying displays and merchandise.
- Managed cash transactions with accuracy and efficiency.
- Provided courteous service, resulting in repeat business.
- Handled customer complaints professionally, improving overall service rating.
- Conducted inventory checks to ensure stock levels were maintained.
Golf Coach
Birdie Golf Porthcawl
Porthcawl, County Borough of Bridgend
2025.05 - Current
- Developed players' technical skills through tailored coaching and training plans, enhancing their overall performance.
- Maintained excellent rapport with all children and parents fostering a positive atmosphere conducive for learning.
- Implemented advanced strategies for experienced players to elevate their game performance level.
- Communicated regularly with parents, providing progress updates and collaboratively setting future goals for junior golfers.
- Promoted good sportsmanship and respect towards other players whilst maintaining discipline throughout sessions.
- Facilitated group sessions to foster team spirit and collaborative learning amongst golfers.
Crew Member
McDonald's
Briton Ferry, Neath Port Talbot
2023.05 - 2025.05
- Managed customer queues during rush hours, ensuring efficient service and reduced wait times.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Fostered a friendly work environment through team collaboration, enhancing overall team morale.
- Executed daily operations to ensure compliance with company policies and procedures, supporting smooth business functions.
- Handled high-pressure situations calmly providing solutions promptly.
- Participated in regular stock takes helping manage supplies efficiently.
Waitress
Remos Cafe
Port Talbot
2022.04 - 2023.04
- Enhanced guest satisfaction through attentive and prompt service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Streamlined workflow during peak periods by coordinating effectively with kitchen staff, enhancing service speed.
- Demonstrated extensive knowledge of menu items, assisting customers in making informed choices.
- Ensured compliance with health regulations through thorough cleaning practices, promoting a safe dining environment.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Education
GCSEs -
St Josephs Comprehensive and Sixth Form College
Port Talbot, Neath Port TalbotSkills
- Proactive attitude
- Excellent communication skills
- IT proficient
- Quick learner and always looking to expand my knowledge
- Excellent telephone skills
Affiliations
- Running
- Gym
- Art
Languages
Spanish
Advanced
Timeline
Golf shop assitant
Birdie Golf Porthcawl
2025.05 - Current
Golf Coach
Birdie Golf Porthcawl
2025.05 - Current
Crew Member
McDonald's
2023.05 - 2025.05
Waitress
Remos Cafe
2022.04 - 2023.04
GCSEs -
St Josephs Comprehensive and Sixth Form College