Martha McAuley
Ewhurst,Surrey
Summary
A dedicated and loyal professional with exceptional multitasking abilities and a strong background in customer service. Adept at handling queries, building customer rapport, and managing crisis communication with a professional demeanour. Proven to be reliable, with a hands-on attitude, eager to learn and grow. I am committed to leveraging skills to enhance customer satisfaction and drive business growth.
Overview
6
6
years of professional experience
Work history
Service assistant
National Trust
Dorking, Surrey
10.2024 - 12.2025
- Promoted sales offers to enhance customer interest in products.
- Enhanced customer satisfaction by delivering prompt and accurate service.
- Improved store efficiency with regular stock checks and inventory management.
- Handled customer complaints professionally for resolution and satisfaction.
- Prepared, managed and ran private events, each for over 50 people.
- Participated in staff meetings actively, contributing towards team development.
- Assisted with food preparation and sales, after additional food and safety training
Waiter bartender
Chequers Inn
Rowhook, Surrey
09.2019 - 11.2022
- Contributed towards team goals through effective collaboration with colleagues front of house and back.
- Managed cash register effectively, ensuring accurate transaction processing.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
- Took orders accurately whilst multitasking efficiently under pressure.
- Delivered high-quality service to customers, resulting in repeat business.
- Demonstrated flexibility by covering various shifts as required, working overtime when necessary.
Education
GCSEs -
Duke of Kent School
Surrey 09/2013 - 07/2021
A-Levels -
Hurtwood House
Dorking, Surrey 09/2021 - 07/2023
Bachelors Degree - Sociology
University of Southampton
Southampton 09/2023 - 07/2026
Skills
- Loyal and Dedicated
- Multitasking excellence
- Dealing with queries
- Customer Service
- Professional demeanour
- Customer rapport
- Crisis communication handling
- Team building
- Social media marketing
- Upselling
Timeline
Service assistant
National Trust
10.2024 - 12.2025
Waiter bartender
Chequers Inn
09.2019 - 11.2022
GCSEs -
Duke of Kent School
09/2013 - 07/2021
A-Levels -
Hurtwood House
09/2021 - 07/2023
Bachelors Degree - Sociology
University of Southampton
09/2023 - 07/2026