Martha Chalmers
Dingwall,United Kingdom
Summary
Offering a dedicated work ethic and passion for helping people. Bringing an ability to quickly grasp new concepts and adapt to various situations, aiming to provide exceptional service and support. Ready to use and develop problem-solving and interpersonal skills in any role.
Overview
7
7
years of professional experience
Work history
Visitor Experience Assisstant
Inverness Castle - Highlife Highland
Inverness, Highland
2025.11 - Current
- Managed end-of-shift cash reconciliation with utmost accuracy, ensuring no discrepancies in fares collected.
- Kept detailed records of all inventory; facilitating accurate restocking and processing of new stock orders.
- Addressed customer inquiries swiftly, providing excellent customer service.
Retail Associate
TK Maxx
2023.05 - 2025.04
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
Customer Assistant
Tesco
2021.04 - 2022.12
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales in-person and via telephone
- Carried heavy deliveries from warehouse to areas designated for customers' collection
- Organise deliveries into individual orders and allocate receipts
Personal Shopper
Tesco
2019.05 - 2020.09
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Consistently met deadlines and quality goals for accuracy and timeliness
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
Education
Scottish Qualifications Certificate -
Dingwall Academy
Dingwall, HighlandSkills
- Strong problem solving
- Flexible schedule
- Initiative
- Verbal and written communication
- Reliability
- Adaptability
References
References available upon request.
Affiliations
- Reading
- Music
- International films
- Baking
Accomplishments
Throughout the lockdowns I worked as an essential worker, but wanted to do as much as I could for others; managing to raise just under £1000 for the charity 'Masks for Heroes' by shaving my hair that was a length of 20 inches. It was a big adjustment, however knowing it made even a slight difference in uncertain times made it all worth it.
Timeline
Visitor Experience Assisstant
Inverness Castle - Highlife Highland
2025.11 - Current
Retail Associate
TK Maxx
2023.05 - 2025.04
Customer Assistant
Tesco
2021.04 - 2022.12
Personal Shopper
Tesco
2019.05 - 2020.09
Scottish Qualifications Certificate -
Dingwall Academy