Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Martha Chalmers

Customer Assistant
Dingwall

Summary

Offering excellent communication skills and dedication to customer satisfaction, ready to learn and grow in dynamic environment. Brings ability to quickly grasp new concepts and adapt to various situations, aiming to provide exceptional service and support. Ready to use and develop problem-solving and interpersonal skills in any role.

Overview

8
8
years of professional experience
17
17
years of post-secondary education

Work History

Retail Associate

TK Maxx
05.2023 - Current
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.

Customer Assistant

Tesco
04.2021 - 12.2022
  • Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales in-person and via telephone
  • Assisted warehouse staff with tasks during downtime
  • Carried heavy deliveries from warehouse to areas designated for customers' collection
  • Organise deliveries into individual orders and allocate receipts

Personal Shopper

Tesco
05.2019 - 09.2020
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
  • Consistently met deadlines and quality goals for accuracy and timeliness
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route

Food Counter Assistant

Tesco
11.2017 - 04.2019
  • Kept work station and equipment clean, organized, sanitized and sufficiently stocked
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines
  • Monitored and maintained required food temperatures for safety

Retail Assistant

Contin Village Stores
02.2017 - 09.2017
  • Balanced and organized cash register by handling cash and counting change
  • Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance

Education

High School Diploma -

Dingwall Academy
04.2001 - 02.2018

Skills

    Customer engagement

    Reliability

    Proactivity

    Verbal and written communication

    Teamwork and collaboration

    Time management

    Policy and procedure adherence

    Problem-solving

Interests

Reading

Learning Korean

Music

Interior Design

Baking

Timeline

Retail Associate

TK Maxx
05.2023 - Current

Customer Assistant

Tesco
04.2021 - 12.2022

Personal Shopper

Tesco
05.2019 - 09.2020

Food Counter Assistant

Tesco
11.2017 - 04.2019

Retail Assistant

Contin Village Stores
02.2017 - 09.2017

High School Diploma -

Dingwall Academy
04.2001 - 02.2018

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Martha ChalmersCustomer Assistant