Marta Zak
Reading,Berkshire
Summary
Organised administrative professional with hands-on experience supporting business areas such as customer service, accounting and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Overview
16
16
years of professional experience
2007
2007
years of post-secondary education
Work History
OFFICE ADMINISTRATOR
Dligenta LTD
Reading
01.2020 - 10.2024
- Supported policyholders through catastrophic events, facilitating expedited claims processing and assistance
- Reviewed and authorised claim payments, ensuring alignment with policy coverages and claim assessments
- Processed insurance claims efficiently, adhering to policy guidelines and statutory requirements
- Collaborated with other departments to resolve complex claims and avoid escalation
- Conducted detailed investigations on disputed claims to ascertain validity and compliance
- Collaborated with legal teams to prepare for potential litigation related to complex claims
- Liaised with policyholders to gather necessary documentation and information for claim processing
- Delivered exceptional customer service, offering clear explanations and support throughout the claims process
- Facilitated training sessions for new staff on claims processing procedures and customer service excellence
- Maintained accurate records of all claims, updates, and communications in database systems
- Managed a high volume of claims, prioritising cases based on urgency and complexity
- Participated in industry workshops and seminars to stay updated on best practices and legislative changes
- Meet the needs of vulnerable families as a vulnerable customer champion.
ASSISTANT MANAGER
Nando's
Reading
01.2011 - 01.2020
- Oversaw daily opening and closing procedures and helped to optimise daily operations
- Proactively identified and solved complex strategy problems that impact business direction
- Improved customer satisfaction and sales by working with store manager and colleagues
- Monitored weekly inventory control, creating templates to ensure optimal food and beverage stock for expense elimination
- Coordinated with store manager to initiate strategies to achieve sales and profit goals
- Communicated with contractors and vendors to place and receive orders, request maintenance services
- Created weekly and monthly reports and presentations
- Help with recruitment and training of the new staff
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with store policies and procedures
- Delegated duties for team, creating staff rota.
RESTAURANT SUPERVISOR
Nando's
Reading
01.2010 - 01.2011
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Scheduled and directed staff in daily work assignments to maximize productivity
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels
- Developed and maintained exceptional customer service standards.
TRAINER
Nando's
Reading
05.2009 - 01.2010
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Ensured proper cleanliness was maintained in all areas of kitchen and front of house.
CASHIER
Nando's
Reading
12.2008 - 05.2009
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Assessed customer needs and responded appropriately to questions.
Education
A-Levels - English, Polish, Geography, Maths
X Liceum Ogolnoksztalcace (Sixth Form)
Skills
- Verbal and written communication
- Product and service knowledge
- Multitasking and prioritisation
- Office equipment operations
- Data entry documentation
- Organisation and efficiency
- MS Office
- Excel spreadsheets
- Strong interpersonal skills
- Employee training and development
- Documentation and reporting
Affiliations
- Travelling and bodybuilding
Timeline
OFFICE ADMINISTRATOR
Dligenta LTD
01.2020 - 10.2024
ASSISTANT MANAGER
Nando's
01.2011 - 01.2020
RESTAURANT SUPERVISOR
Nando's
01.2010 - 01.2011
TRAINER
Nando's
05.2009 - 01.2010
CASHIER
Nando's
12.2008 - 05.2009
A-Levels - English, Polish, Geography, Maths
X Liceum Ogolnoksztalcace (Sixth Form)
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