Marta Wojtkunska
Plockton,AG
Summary
Reliable employee with experience in coordinating event budgets and logistics, and managing staff travel arrangements. Skilled at accurately drafting, printing and compiling important formal documentation to required standards. Uses exceptional planning and organisational skills to maintain smooth administrative operations.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Office Administrator & Receptionist
Ferguson Transport
, Scotland
2022.08 - 2023.05
- Coordinated maintenance and repairs of office facilities and equipment.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Guided stationery and office supplies purchasing activities to achieve budgetary targets.
Operations manager
Sonas Hospitality, Skye
2022.03 - 2022.06
- J UNE 2022
- Effectively directed and oversaw staff, designing schedules to meet the needs of the department as well as the need of employees
- Developed and implemented performance standards and procedural changes to drive productivity and quality
- Improve costumer services procedures and establish SOP.
Customer Service Manager
Blue Diamond Group
Guernsey
2021.06 - 2022.03
- M ARCH 2022
- Financial analysis including;
- Daily, weekly, monthly, analysis of the reports and taking actions promptly, resolving discrepancies and being responsible for cash and banking reconciliations
- Managing price accuracy and system generated financial reports
- Recruiting, training and performance reports of costumer service assistance
- Ensure that rotas met all the needs of staff and helped to increase customer return rates by providing excellent customer service at all times.
Events and Reception manager
Fermain Valley Hotel
Guernsey
2018.01
- J UNE 2021
- Co-coordinating and planning on-board events, leading the team to provideexceptional customer satisfaction
- Ensure the smooth flow of customers to the reception desk, check in and check out,room and restaurant bookings
- Promote and administer all aspects of the programmes, including promotingextra services and ensuring all necessary legal paperwork, on-board billing andcommunications are processed correctly
- Constantly made an effort to promote the restaurant name and mission in the localcommunity and at related events
- Developed and implemented performance standards and procedural changes todrive productivity and quality.
Reception Manager
Red Carnation hotels
- Guernsey
- M AY 2 017 — N OV E MBER 2018
- Overseeing reception, nights and concierge departments
- Train, supervise and support front office staff, maintain the total and ensure frontdesk is tidy and has all necessary stationery and material.
Duty Manager
Aberdeen Douglas Hotel
Aberdeen
2015.04
- M AY 2 017
- Directing staff in different hotel operations, while responding to customerenquiries- reception, reservations, meetings and events, running restaurant.
Front desk receptionist
Hillton Garden Inn
2014.03
- J UNE 2015
- Hobbies
- Running, Reading, Hiking,
- Swimming, Animals, Exploring,
- Photography,
- Languages
- Polish
- English
- Spanish; Castilian
- Communicated with hotel staff to ensure patron´s needs were met
- Greeted and assisted all guests with hospitality
- Offered suggestions regarding dining, leisure and entertainment
- Adhered to all hotel rules and polices.
Guest Service Agent
Hotel intership, SheratonHotels
2012.06 - 2014.01
- Guest Relation Offices
- Hotel intership., Sheraton
- Hotels and Resorts, Qatar, Maintained a focus on Service Values and Service Excellence
- Provided excellent customer service and achieved a high rate of client satisfactionand retention
- Attended guest at arrival on Airport or hotel, making sure that all the needs wasfulfilled
- Completed internship program., — M AY 2 014
Education
Polish
BSC of Hospitality Managment -
University of Wolverhampton
2009.09 - 2012.06
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2012
Skills
- Communication
- Hard Working
- Event Planning
- Ability to Multitask
- Initiative and Problem-solving
- Abilities
- Effective Time Management
- Leadership and Teamwork
- Dedicated team player
- Interpersonal Skills
- Attention to Detail
- Fast Learner
- Profile
- Costumer service manager, with high motivation for facing costumer roles Highly
- Motivated and quick learner High organisational skills
Interests
Extra-curricular activities, Reception, Guernsey Animal Shelter GSPCA, GuernseyJUNE 2018 — F EBRUA RY 2 021Helped as a volunteer in the animal shelter, managing and overseeing the reception.
Additional Information
- RECEPTION,COSTUMERSE RV I CES
Languages
English
Fluent
Timeline
Office Administrator & Receptionist
Ferguson Transport
2022.08 - 2023.05
Operations manager
Sonas Hospitality, Skye
2022.03 - 2022.06
Customer Service Manager
Blue Diamond Group
2021.06 - 2022.03
Events and Reception manager
Fermain Valley Hotel
2018.01
Duty Manager
Aberdeen Douglas Hotel
2015.04
Front desk receptionist
Hillton Garden Inn
2014.03
Guest Service Agent
Hotel intership, SheratonHotels
2012.06 - 2014.01
BSC of Hospitality Managment -
University of Wolverhampton
2009.09 - 2012.06
Reception Manager
Red Carnation hotels
Polish