Summary
Overview
Work history
Education
Skills
Interests
Additional Information
Languages
Timeline
Generic

Marta Wojtkunska

Plockton,AG

Summary

Reliable employee with experience in coordinating event budgets and logistics, and managing staff travel arrangements. Skilled at accurately drafting, printing and compiling important formal documentation to required standards. Uses exceptional planning and organisational skills to maintain smooth administrative operations.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work history

Office Administrator & Receptionist

Ferguson Transport
, Scotland
08.2022 - 05.2023
  • Coordinated maintenance and repairs of office facilities and equipment.
  • Prioritised incoming communications to filter out basic requests and minimise disruptions.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Guided stationery and office supplies purchasing activities to achieve budgetary targets.

Operations manager

Sonas Hospitality, Skye
03.2022 - 06.2022
  • J UNE 2022
  • Effectively directed and oversaw staff, designing schedules to meet the needs of the department as well as the need of employees
  • Developed and implemented performance standards and procedural changes to drive productivity and quality
  • Improve costumer services procedures and establish SOP.

Customer Service Manager

Blue Diamond Group
Guernsey
06.2021 - 03.2022
  • M ARCH 2022
  • Financial analysis including;
  • Daily, weekly, monthly, analysis of the reports and taking actions promptly, resolving discrepancies and being responsible for cash and banking reconciliations
  • Managing price accuracy and system generated financial reports
  • Recruiting, training and performance reports of costumer service assistance
  • Ensure that rotas met all the needs of staff and helped to increase customer return rates by providing excellent customer service at all times.

Events and Reception manager

Fermain Valley Hotel
Guernsey
01.2018
  • J UNE 2021
  • Co-coordinating and planning on-board events, leading the team to provideexceptional customer satisfaction
  • Ensure the smooth flow of customers to the reception desk, check in and check out,room and restaurant bookings
  • Promote and administer all aspects of the programmes, including promotingextra services and ensuring all necessary legal paperwork, on-board billing andcommunications are processed correctly
  • Constantly made an effort to promote the restaurant name and mission in the localcommunity and at related events
  • Developed and implemented performance standards and procedural changes todrive productivity and quality.

Reception Manager

Red Carnation hotels
  • Guernsey
  • M AY 2 017 — N OV E MBER 2018
  • Overseeing reception, nights and concierge departments
  • Train, supervise and support front office staff, maintain the total and ensure frontdesk is tidy and has all necessary stationery and material.

Duty Manager

Aberdeen Douglas Hotel
Aberdeen
04.2015
  • M AY 2 017
  • Directing staff in different hotel operations, while responding to customerenquiries- reception, reservations, meetings and events, running restaurant.

Front desk receptionist

Hillton Garden Inn
03.2014
  • J UNE 2015
  • Hobbies
  • Running, Reading, Hiking,
  • Swimming, Animals, Exploring,
  • Photography,
  • Languages
  • Polish
  • English
  • Spanish; Castilian
  • Communicated with hotel staff to ensure patron´s needs were met
  • Greeted and assisted all guests with hospitality
  • Offered suggestions regarding dining, leisure and entertainment
  • Adhered to all hotel rules and polices.

Guest Service Agent

Hotel intership, SheratonHotels
06.2012 - 01.2014
  • Guest Relation Offices
  • Hotel intership., Sheraton
  • Hotels and Resorts, Qatar, Maintained a focus on Service Values and Service Excellence
  • Provided excellent customer service and achieved a high rate of client satisfactionand retention
  • Attended guest at arrival on Airport or hotel, making sure that all the needs wasfulfilled
  • Completed internship program., — M AY 2 014

Education

Polish

BSC of Hospitality Managment -

University of Wolverhampton
09.2009 - 06.2012

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2012

Skills

  • Communication
  • Hard Working
  • Event Planning
  • Ability to Multitask
  • Initiative and Problem-solving
  • Abilities
  • Effective Time Management
  • Leadership and Teamwork
  • Dedicated team player
  • Interpersonal Skills
  • Attention to Detail
  • Fast Learner
  • Profile
  • Costumer service manager, with high motivation for facing costumer roles Highly
  • Motivated and quick learner High organisational skills

Interests

Extra-curricular activities, Reception, Guernsey Animal Shelter GSPCA, GuernseyJUNE 2018 — F EBRUA RY 2 021Helped as a volunteer in the animal shelter, managing and overseeing the reception.

Additional Information

  • RECEPTION,COSTUMERSE RV I CES

Languages

English
Fluent

Timeline

Office Administrator & Receptionist

Ferguson Transport
08.2022 - 05.2023

Operations manager

Sonas Hospitality, Skye
03.2022 - 06.2022

Customer Service Manager

Blue Diamond Group
06.2021 - 03.2022

Events and Reception manager

Fermain Valley Hotel
01.2018

Duty Manager

Aberdeen Douglas Hotel
04.2015

Front desk receptionist

Hillton Garden Inn
03.2014

Guest Service Agent

Hotel intership, SheratonHotels
06.2012 - 01.2014

BSC of Hospitality Managment -

University of Wolverhampton
09.2009 - 06.2012

Reception Manager

Red Carnation hotels

Polish

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Marta Wojtkunska