MARTA Serwin
QUALITY COORDINATOR
Milton Keynes
Summary
Outgoing Quality Professional with 10 years of experience in Food and Drink manufacturing. Committed to high standards of product inspections and customer service with extensive knowledge of QMS use. Adept at collaborative with various departments for comprehensive quality control.
Highly motivated with very good organizational and time management skills. Confident and decisive in normal or difficult situations. A quick learner with a lot of untapped abilities. Always striving to work to a high standard. Reliable and honest with an ability to work to tight deadlines using own initiative.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Quality Coordinator
ALPLA
milton keynes, BKM
08.2022 - Current
- Maintained QA programs.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Reported on short- and long-term trends in production to help management make proactive decisions.
- Maintained knowledge of institutional policies and compliance regulations and communicated any developments and consequent changes in procedure to personnel.
- Oversaw department of 4 by supervising daily operations, providing technical support and coordinating personnel.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Addressed non-conformance issues, pausing production to correct errors.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Assisted with quality control audits.
- Updated inspection journals and daily summary logs with quality-related data.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Spearheaded programs to keep production processes in line with industry standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented ISO 9001, FSSC22000 quality systems, defining business practices, leading to certification and better business practices.
- Monitored staff organization and suggested improvements to daily functionality.
- Established and tracked quality department goals and objectives.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
QUALITY OFFICER
A G BARR Plc
Milton Keynes, BKM
05.2017 - 05.2022
- Responsible for the management of the site Quality & Environmental systems ensuring continuing certification to ISO 9001, ISO 14001 and the BRC Global Standard for Food Safety
- Carry out microbiological testing, HPLC testing, internal audits, maintain the HACCP system, conduct product complaint investigations and liaise with external auditors and suppliers.
- Provide technical support to Production Team Leaders on product quality.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Developed and deployed production control plans and created work instructions and procedures.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Sorted product and provided expertise on non-conforming product requirements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
QUALITY MANAGER
DM Tea International Limited
Bedford
11.2015 - 05.2017
- Design, develop, test and implement quality processes from scratches
- Review, develop and maintenance of QMS over the site
- Monitor supplier performance and approval
- Manage non- conformance
- Deliver training
- Driving ‘quality assurance' culture to the site
- Preparing SOPs and hygiene work instructions for staff
- Carry out internal audits- QMS Procedures, BRC, ISO 9001:2008
- Service to customers and suppliers on quality aspects
- Chair the HACCP team and ensure the HACCP program is Implemented and managed
- Prepare for, participate in and lead site customer and accreditation Audits as required (ISO9001, BRC,ORGANIC, HARRODS)
- Maintain technical testing schedules as dictated by QMS
- Manage change control, specification review and approval processes
- Management of RM and FP out of specification products
- Calibration and maintenance of quality related equipment
- Ensure the site Due Diligence food safety and legal requirements are met by monitoring compliance and traceability of all materials And packaging and ensuring appropriate corrective action is taken
- Ensure the site HACCP system operates effectively and that the CCP's are effectively incorporated, validated, verified and audited into the site process control system
TECHNICAL ASSISTANT
DM Tea International Ltd
Bedford
09.2015 - 11.2015
- Prepared customer product specifications using customer specification system and regularly review to ensure that information and data supplied is accurate and compliant with all relevant legislations and policies
- Gathered, organized and distributed technical documentation.
- Ensured all customer technical queries and requests are answered fully and in a timely manner
- Internal auditing
- Recorded and investigated customer complaints.
RETURN CLERK
Eddie Stobart, AG Barr
Milton Keynes
04.2015 - 08.2015
- Raised discrepancy documents for warehouse
- Reported stock discrepancy, shortages, faults and damaged stock to management.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in WMS inventory tracking system.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
QUALITY AUDITOR
European Oat Millers
Bedford
06.2014 - 02.2015
- Conducted internal audits as per schedule
- Responsible for traceability compliance as part of regular audit
- Ensured that BRC requirements are met
- Ensured that COA are sent to customers within agreed deadlines
- Responsible for product samples, ensuring samples are sent and logged into the LAB system.
- Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.
- Participated in compliance inquiries and provided interpretation of data to guide investigators in creation of Corrective and Preventive Actions.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
QUALITY ASSURANCE
Bokomo Foods
Wellingborough
10.2013 - 05.2014
- Worked to BRC version 6, M&S Code of Practice, Tesco, Asda and Sainsbury Standards
- Conducted internal audits as per schedule
- Completed traceability exercises requested by customers or in event of audit or recall
- Maintained document control for QMS
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Wrote and maintained detailed internal documentation on developed systems.
- Ensured the CCPs are monitored and all specified checks are completed to company requirements
- Checked the quality of incoming raw materials
- Lead taste panel with collating effective preventive actions when FP is scored poorly
- Raised non-conformances and physical contamination reports when required and ensured that corrective actions are completed in a timely manner
- Prepared SOPs and cleaning instructions cards
- Carried out environmental swabs samples as per schedule
- Reviewed and reported shelf life data
- Equipment calibration
- Reviewed and investigated customer complaints..
QUALITY AUDITOR
TMI Foods
Northampton
12.2011 - 10.2013
- Ensured products are manufactured to correct safety, legality and quality standards
- Worked within a high risk and low risk food manufacturing environment
- Monitored and audited CCP checks and records as per company standards, ensured corrective action in place when quality or food safety issues are found
- Carried out hygiene audits and environmental swabs to monitor hygiene standards
- Responsible for Lab microbiological, chemistry, swabs samples
- Worked close with NPD kitchen with new product launches
- Raised, investigated and closed out internal non- conformances, out of spec results, foreign bodies
- Oven, microwave validation checks
- Ensured Allergen segregation on shop floor
- Carried out staff training and training verification against QMS, SOP's
- Prepared SOPs for High Risk, Low Risk, and Boxing Down Departments
- Highlighted quality, GMP issues on daily meetings.
Education
High School Diploma - Humanistic
IV Liceum Ogólnokształcące
Przemyśl, Poland 09.2004 - 05.2007
Skills
Audit Compliance
Additional Information
Strong IT skills
Full UK driving license
Certification
BRC Internal Auditor
Timeline
Quality Coordinator
ALPLA
08.2022 - Current
QUALITY OFFICER
A G BARR Plc
05.2017 - 05.2022
QUALITY MANAGER
DM Tea International Limited
11.2015 - 05.2017
TECHNICAL ASSISTANT
DM Tea International Ltd
09.2015 - 11.2015
RETURN CLERK
Eddie Stobart, AG Barr
04.2015 - 08.2015
QUALITY AUDITOR
European Oat Millers
06.2014 - 02.2015
QUALITY ASSURANCE
Bokomo Foods
10.2013 - 05.2014
QUALITY AUDITOR
TMI Foods
12.2011 - 10.2013
High School Diploma - Humanistic
IV Liceum Ogólnokształcące
09.2004 - 05.2007
Similar Profiles
Connor GroothousenConnor Groothousen
Machine Operator at AlplaMachine Operator at Alpla
Patrick CarrollPatrick Carroll
Extrusion Machine Operator at AlplaExtrusion Machine Operator at Alpla
Nellyshbeth Rivera JimenezNellyshbeth Rivera Jimenez
Packer at ALPLAPacker at ALPLA
Sesinyana Abegail MokwenaSesinyana Abegail Mokwena
Logistics Inbound Supervisor at AlplaLogistics Inbound Supervisor at Alpla
Seneha ManojSeneha Manoj
Online Legal assistant at Messrs Azim Kelvin Zaefri & AssociatesOnline Legal assistant at Messrs Azim Kelvin Zaefri & Associates