Summary
Overview
Work history
Education
Skills
Certification
REFERENCES
HOBBIES AND INTEREST
Languages
Timeline
Generic
Marta Ratowska

Marta Ratowska

Harthill

Summary

I am a dedicated and adaptable professional with extensive experience in providing personalized care, supporting individuals with diverse needs, and working in dynamic, fast-paced environments. Over the course of my career, I have developed strong problem-solving, communication, and time management skills, which have enabled me to deliver high-quality support in various roles, including as a care worker in supported living, during house visits, and in care home settings. I have a proven track record of assisting individuals with complex needs, promoting independence, and fostering emotional well-being through compassionate and empathetic care. My ability to work effectively both independently and within a team has allowed me to collaborate seamlessly with colleagues, healthcare professionals, and families to ensure the best outcomes for those I support. I excel at managing multiple tasks, ensuring the safety and comfort of individuals in my care, and maintaining accurate records in line with regulatory standards. My strong interpersonal skills have helped me establish meaningful relationships, while my leadership and decisionmaking abilities allow me to step up when needed and guide others to achieve common goals. In addition to my caregiving experience, I have developed key transferable skills such as financial literacy, negotiation, conflict resolution, and a keen attention to detail. These skills, combined with my emotional intelligence and resilience, allow me to adapt to various situations, effectively manage resources, and handle challenges with a solution-oriented approach. I am committed to continuous professional development, regularly engaging in training to stay current with best practices and industry standards.

Overview

17
17
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Personal assistant to a Private Client

Private
Armadale, West Lothian
11.2025 - Current


Supporting daily living, companionship & independence

In my current role, I provide personalised day-to-day support to a gentleman, ensuring his comfort, safety, and overall well-being. I assist with daily routines, offer companionship, and promote independence in a respectful and empowering manner. I help manage household tasks, accompany him to appointments and social activities, and support him in maintaining an active and fulfilling lifestyle. This role requires patience, reliability, strong communication skills, and the ability to respond calmly and effectively to changing need

Support worker

West Lothian Council (Eliburn Day Centre)
Livingston , United Kingdom
06.2025 - Current

Providing specialist support for adults with

complex learning and physical disabilities, offering a safe, inclusive, and stimulating environment. Delivering a range of personcentred activities, both within the facility and out in the community, designed to enhance each individual’s quality of life.Support

focusing on personal care, mobility, and communication, ensuring that every person receives tailored assistance to meet their

unique needs and preferences. Places a strong emphasis on individual choice, independence, and personal aspirations,

empowering people to lead meaningful and fulfilling lives.

Collaboration is central to the centre’s approach — working closely with families, carers, and other professionals to provide

consistent, holistic support that promotes wellbeing, inclusion, and personal growth.

Senior Support Worker

Livingston Homereach
Livingston, West Lothian
07.2025 - 11.2025
  • Support people with learning disabilities, physical impairments, mental health conditions, or other complex needs, ensuring their safety and wellbeing at all times.
  • Deliver tailored care and assistance to individuals in supported living settings, empowering them to reach their highest level of independence and enjoy a good quality of life.
  • Help service users with everyday tasks, including personal care (washing, dressing, toileting), preparing meals, and household duties, while encouraging self-reliance.
  • Promote and aid the development of practical life skills like budgeting, cooking, and building social connections, supporting service users to take an active role in their community.
  • Work alongside service users to set and work towards personal objectives as detailed in their support plans, reviewing progress regularly and adjusting help whe sure prescriptions are taken correctly and reporting any health changes to the relevant healthcare professionals.
  • Provide emotional reassurance and companionship, fostering positive mental wellbeing and social engagement.
  • Uphold a safe and secure environment by following health and safety policies, performing routine checks, and addressing any risks or concerns promptly.
  • Work collaboratively with other care staff and professionals, including social workers, occupational therapists, and medical teams, to deliver comprehensive care and support.
  • Keep accurate records of daily routines, observations, and any changes in an individual's condition or requirements, in line with organisational policies.
  • Take part in ongoing training and professional development to remain current with best care practices and relevant regulations, maintaining a high standard of care.
  • Eliburn Support Service is a day service that operates from a building base to support adults who have learning disability, associated physical disabilities and who also have complex health care needs/or life limiting conditions. The role includes providing fu

Social Care Worker

Falkirk council
Falkirk
10.2024 - 06.2025
  • Provide short-term, targeted support to individuals recently discharged from hospital, assisting them in regaining the skills and confidence needed to live independently at home.
  • Assist service users with personal care tasks such as washing, dressing, and mobility, while actively encouraging them to perform as much as possible on their own to promote recovery.
  • Support safe transitions from hospital to home by following tailored reablement care plans, developed in collaboration with occupational therapists, nurses, and other health professionals.
  • Help individuals adjust to changes in their health or mobility after surgery, illness, or injury, using assistive equipment and adaptive techniques as needed.
  • Monitor each person's progress toward their reablement goals, document observations, and report any setbacks or health concerns to the appropriate professionals.
  • Offer emotional reassurance and practical support during a vulnerable time, helping reduce the risk of readmission by fostering independence and confidence in daily living tasks.
  • Ensure a safe and supportive environment in the home, following risk assessments and promoting best practices in infection control and health and safety.
  • Contribute to multidisciplinary team discussions, sharing insights to help adjust care strategies and improve outcomes for each individual.
  • Maintain clear, accurate records of each visit, including care provided, progress observed, and any concerns raised.
  • Complete regular training to stay informed about best practices in hospital discharge care, reablement, and safeguarding procedures.

Care practitioner

Livingston Homereach
Livingston, West Lothian
09.2018 - 09.2024
  • Supported individuals with learning disabilities, physical disabilities, mental health challenges, or other complex needs, ensuring their wellbeing and safety at all times.
  • Provided personalized care and support to individuals living in supported living environments, helping them achieve their full potential for independence and quality of life.
  • Assisted service users with daily activities such as personal care (washing, dressing, toileting), meal preparation, and household chores, while promoting self-care and independence.
  • Encouraged and assisted with the development of life skills, such as budgeting, cooking, and social interaction, to help service users integrate more fully into the community.
  • Worked closely with service users to set and achieve personal goals as outlined in their care plans, regularly reviewing progress and adjusting support as needed.
  • Assisted with medication management, ensuring medications were taken as prescribed and that any changes in health were reported to the appropriate healthcare professionals.
  • Offered emotional support and companionship, providing reassurance and promoting positive mental health and social inclusion.
  • Maintained a safe living environment by following health and safety procedures, conducting regular checks, and responding to any concerns or risks that arose.
  • Collaborated with other care professionals, such as social workers, occupational therapists, and healthcare providers, to ensure the service user received holistic care and support.
  • Documented daily activities, observations, and any changes in the individual's condition or needs, ensuring accurate records were maintained in line with company policies.
  • Participated in regular training and development to stay up to date with the latest care practices and relevant legislation, ensuring a high standard of care at all times.

Care assistant

SCRT
Different locations in West Lothian
05.2017 - 09.2018
  • Conducted regular house visits to provide personalized care and support to individuals in their own homes, ensuring their health, safety, and well-being.
  • Assisted with daily activities such as personal care (washing, dressing, toileting), meal preparation, and housekeeping tasks, ensuring individuals were comfortable and maintained a good standard of living.
  • Promoted independence by encouraging individuals to perform tasks on their own, offering support only when necessary, and helping them regain skills after illness, injury, or surgery.
  • Monitored and recorded changes in the service user's condition, reporting any concerns to senior staff or healthcare professionals in a timely manner.
  • Supported medication management by prompting or assisting with the correct administration of prescribed medications, ensuring medication adherence.
  • Offered companionship and emotional support, reducing feelings of isolation and promoting positive mental health.
  • Assisted individuals with mobility, including transferring, walking, and using mobility aids, ensuring safety and comfort during movement around the home.
  • Helped individuals maintain their independence by setting and achieving goals in line with care plans, working with families and other professionals to ensure needs were met.
  • Ensured homes were safe and well-maintained by following health and safety guidelines, conducting checks on the living environment, and reporting any hazards or concerns.
  • Documented all visits, including care provided, changes in health, and progress towards goals, ensuring accurate and up-to-date records were maintained.
  • Engaged in ongoing training to enhance care skills and knowledge, keeping up to date with relevant healthcare practices and legislation.

Care assistant

The Richmond Fellowship Scotland
Livingston, West Lothian
02.2011 - 05.2017
  • Provided comprehensive care and support to residents with complex physical, mental, and emotional needs, ensuring their comfort, safety, and well-being at all times.
  • Assisted with personal care tasks, including bathing, dressing, grooming, and toileting, while maintaining the dignity and privacy of each resident.
  • Supported residents with mobility, including the use of wheelchairs, walking aids, or hoists, and ensured that transfers were carried out safely in line with moving and handling guidelines.
  • Monitored and managed complex medical conditions, including administering medications, recording vital signs, and reporting any changes in health to senior staff or healthcare professionals.
  • Worked closely with multidisciplinary teams, including nurses, doctors, physiotherapists, and occupational therapists, to create and review personalized care plans for each resident.
  • Provided emotional and psychological support, offering companionship, reassurance, and a listening ear to residents, helping to reduce anxiety and promote a sense of well-being.
  • Promoted social inclusion by encouraging residents to participate in activities, hobbies, and events, fostering a sense of community within the care home.
  • Assisted with meal preparation and feeding, ensuring that residents received appropriate nutrition and hydration according to their specific dietary requirements and preferences.
  • Maintained a clean and safe living environment by following infection control procedures and ensuring that residents' rooms were tidy, comfortable, and well-maintained.
  • Supported residents with complex communication needs, using alternative methods such as visual aids or sign language, to help them express themselves and engage in daily activities.
  • Recorded accurate observations of each resident's condition, progress, and daily care routines, ensuring that all documentation was up to date and compliant with regulatory standards.
  • Attended regular training and development sessions to stay informed about the latest care practices, safeguarding procedures, and relevant legislation.

Childminder

Self employed
Kirkcaldy, Fife
01.2009 - 05.2011
  • Provided high-quality childcare in a safe and nurturing environment for children of various ages, including infants, toddlers, and school-aged children.
  • Developed and implemented age-appropriate activities and educational programs that promoted children's physical, social, emotional, and cognitive development.
  • Supported children's learning and creativity through arts and crafts, outdoor play, reading, and interactive games, ensuring activities were tailored to their individual needs and interests.
  • Ensured children's health and safety at all times, following safeguarding procedures, conducting regular safety checks, and responding promptly to any accidents or injuries.
  • Managed daily routines, including meal preparation, feeding, dressing, and nap times, ensuring consistency and structure in children's schedules.
  • Assisted children with personal care tasks, including toileting and handwashing, promoting hygiene and self-care skills.
  • Established positive communication with parents, providing regular updates on children's progress, milestones, and any concerns.
  • Organized playdates and outings to local parks, museums, and other educational places to expand children's learning experiences.
  • Fostered a warm, caring, and supportive environment, offering emotional reassurance and promoting positive behavior and social skills.
  • Maintained detailed records of children's activities, routines, and any significant incidents, ensuring compliance with regulatory requirements and best practices in childcare.
  • Attended regular training and workshops to stay informed about child development, safety protocols, and relevant childcare regulations.

Education

Bachelor of hotel and tourism management - Hotel and tourism management

Wyzsza Szkola Gospodarki
Bydgoszcz, Poland
10.2003 - 10.2006

Scottish Qualifications Certificate - English for Speakers of Other Languages

Adam Smith College
Kirkcaldy, Fife
08.2009 - 07.2011

Certificate of Higher Education - Community Learning and Development

Adam Smith College
Kirkcaldy, Fife
06.2012 - 02.2013

SVQ Level 2 - Social Services and Healthcare

Richmond Fellowship Scotland
05.2016 - 05.2017

SVQ Level 3 - Social Services and Healthcare

Livingston Homereach
02.2020 - 09.2020

Practitioner Diploma in Clinical Reflexology - Clinical Reflexology

The complementary Therapy School
10.2024 - 11.2025

SQA - Indian Head Massage

The Complementary Therapy School
03.2025 - 11.2025

Skills

  • I excel at problem-solving and critical thinking, approaching challenges with a practical mindset and analyzing situations to find effective, innovative solutions I am adaptable and resilient, easily adjusting to new environments or changes in tasks, and maintaining a positive attitude even in difficult situations, which helps me stay focused on achieving objectives I am a strong team player and enjoy collaborating with others to reach shared goals, respecting diverse perspectives and fostering a positive and productive work environment I have excellent communication skills, both written and verbal, which allow me to interact effectively with colleagues, clients, and customers, ensuring that information is conveyed clearly and professionally Time management and organization are key strengths of mine, enabling me to prioritize tasks effectively, meet deadlines, and maintain a high level of productivity in fast-paced environments I am confident in my leadership abilities, able to take initiative when necessary, guide teams toward success, and make informed decisions

Certification

  • SVQ3
  • SSSC Registered
  • Valid PVG (Protecting Vulnerable Groups)
  • UK Driving License

REFERENCES

References available upon request.

HOBBIES AND INTEREST

In my free time, I enjoy spending quality time with my family, as it helps me maintain a strong work-life balance and recharge for both personal and professional growth. I am also passionate about sports, which allows me to stay physically active while developing teamwork, discipline, and resilience. Additionally, I practice reflexology, which provides relaxation and stress relief, contributing to my overall wellbeing. Mindfulness is another important part of my routine; I regularly engage in mindfulness techniques, including meditation, to foster mental clarity, reduce stress, and maintain emotional balance.

Languages

English
Upper intermediate
B2
Polish
Advanced
C1

Timeline

Personal assistant to a Private Client

Private
11.2025 - Current

Senior Support Worker

Livingston Homereach
07.2025 - 11.2025

Support worker

West Lothian Council (Eliburn Day Centre)
06.2025 - Current

SQA - Indian Head Massage

The Complementary Therapy School
03.2025 - 11.2025

Social Care Worker

Falkirk council
10.2024 - 06.2025

Practitioner Diploma in Clinical Reflexology - Clinical Reflexology

The complementary Therapy School
10.2024 - 11.2025

SVQ Level 3 - Social Services and Healthcare

Livingston Homereach
02.2020 - 09.2020

Care practitioner

Livingston Homereach
09.2018 - 09.2024

Care assistant

SCRT
05.2017 - 09.2018

SVQ Level 2 - Social Services and Healthcare

Richmond Fellowship Scotland
05.2016 - 05.2017

Certificate of Higher Education - Community Learning and Development

Adam Smith College
06.2012 - 02.2013

Care assistant

The Richmond Fellowship Scotland
02.2011 - 05.2017

Scottish Qualifications Certificate - English for Speakers of Other Languages

Adam Smith College
08.2009 - 07.2011

Childminder

Self employed
01.2009 - 05.2011

Bachelor of hotel and tourism management - Hotel and tourism management

Wyzsza Szkola Gospodarki
10.2003 - 10.2006
Marta Ratowska