Marta Peckiel
Manager
London/ Newquay
Summary
With over 10 years management experience, and over 13 years in retail and customer facing roles, bringing the ability to develop strong business relations. Extensive knowledge and expertise in the luxury fashion field and a passion for leading a team effectively. Demonstrating previous successful promotions within a company and developing effective sales methods. Self-motivated, highly professional and proficient in driving performance and efficiency by coaching and training. Using a motivational approach with an up-beat nature.
Overview
15
15
years of professional experience
Work History
Retail Manager
Cheaney Shoes Ltd.
London
04.2014 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managing store with over 1.6 million pounds turnover.
- Maintaining impeccable standards and instilling exemplary attitude in team
- Managing many different stores within company.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Establishing loyal customer base
- Ensuring that team delivers excellent customer experience in British heritage store including promoting craftsmanship, supply chain and individual products.
- Identifying marketing opportunities and working closely with head of marketing to engage store in promotional events with Crown Estate.
- Liaising with factory manager to ensure all customer requirements are met regarding repairs, special orders, designs, international shipping.
- Directly managing esquires and customer facing complaints
- Managing staff workloads and allocating set tasks as required
- Finalizing and arranging monthly rota
- Inducting and training new members of team
- Growth of last year’s revenue and exceeding current targets
- Managing stock control, ensuring accurate deliveries and quarterly stock audits
- Assist other Store Managers where necessary.
- Personally organizing, managing and hosting event to incentive customer recommendations and purchases.
- Arranging and preparing concepts for new collection window displays to drive further footfall during holiday seasons. Particularly when collaborating with other brands to communicate collective impression to customer.
Assistant Manager
Cheaney Shoes
London
01.2013 - 04.2014
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Sales Associate
Cheaney Shoes
London
02.2012 - 04.2013
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Restaurant Waitress
Live lounge
Plymoth
01.2009 - 01.2010
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Assistant Restaurant Manager
Berlin
01.2010 - 12.2010
- Motivated staff to perform at peak efficiency and quality
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Oversaw food preparation and monitored safety protocols
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy
- Verified prepared food met standards for quality and quantity before serving to customers
Sales Associate
Barker Shoes
London, ENG
01.2010 - 11.2011
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Processed product returns and assisted customers with other selections.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Answered customer questions about sizing, accessories and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
No Degree - English Literacy L3
City Collage Plymouth
Plymouth, United Kingdon 02.2009 - 05.2009
High School Diploma -
Private High School Talent-Promotion-Progress
Szczecin, Poland 04.2001 -
Introduction To Fanatical Markets And Trading
LAT
London 03.2022 - 03.2022
Skills
Effective leader
undefinedUltimate foodie
I appreciate great food and London's top-spots for the finest cuisine. I also love to experiment with new recipes and being hospitable.
Timeline
Introduction To Fanatical Markets And Trading
LAT
03.2022 - 03.2022
Retail Manager
Cheaney Shoes Ltd.
04.2014 - Current
Assistant Manager
Cheaney Shoes
01.2013 - 04.2014
Sales Associate
Cheaney Shoes
02.2012 - 04.2013
Assistant Restaurant Manager
01.2010 - 12.2010
Sales Associate
Barker Shoes
01.2010 - 11.2011
No Degree - English Literacy L3
City Collage Plymouth
02.2009 - 05.2009
Restaurant Waitress
Live lounge
01.2009 - 01.2010
High School Diploma -
Private High School Talent-Promotion-Progress
04.2001 -
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