Marta Oueslati
Hemel Hempstead
Summary
Results-oriented leader with expertise in time management and customer service excellence. Proven ability to train and develop staff, fostering team success through effective multitasking. Focused on driving organizational growth and improving operational efficiency.
Overview
18
18
years of professional experience
Work history
General manager
Pret A Manger
Luton Airport
11.2019 - 09.2025
- Directed 24-hour operations, ensuring teams consistently exceeded objectives.
- Oversaw daily operations of 100 employees, maintaining organisational efficiency.
- Uphold Food Safety and Health & Safety standards across all activities.
- Developed accurate sales forecasts to inform strategic planning processes.
- Established positive work environment that enhanced staff morale and productivity.
- Regularly reviewed performance data, driving continuous improvement initiatives.
- Fulfilled staffing requirements with timely and effective recruitment strategies.
General manager
EAT
London
08.2011 - 11.2019
- Oversaw all restaurant operations, including hiring, training, and performance management of staff.
- Drove sales while implementing cost control measures to maximise profitability.
- Managed inventory effectively to ensure consistent stock levels and minimise waste.
- Created store goals and promotions to enhance customer engagement and boost revenue.
- Scheduled 16 employees to optimise productivity across shifts.
- Ensured compliance with food safety regulations and maintained high sanitation standards.
- Delivered exceptional customer service through timely responses and proactive support.
Assistant manager
Crussh
London
08.2007 - 08.2011
- Trained staff on best practices, enhancing operational efficiency.
- Managed daily operations to ensure seamless shop floor functionality.
- Supported General Manager with daily tasks and audits, ensuring accurate reporting.
- Assisted in recruitment to develop high-performing workforce.
- Delegated tasks effectively, boosting overall productivity.
- Provided excellent customer service, fostering repeat business and loyalty.
- Coordinated with management on operational issues, delivering effective solutions.
- Minimised inventory loss, resulting in improved profit margins.
Education
Certificate of Higher Education - Operations/ departmental Manager Level 5
Institute for Apprenticeships & Technical Education
London05.2020
Master of Science - Geological and Earth Sciences
University of Adam Mickiewicz
Poznań 07.2007
Skills
- Results-driven leadership
- Interpersonal skills
- Time management
- Customer service orientation
- Staff training and development
- Attention to detail
- Efficient multitasking
Languages
English
Advanced
C1
Timeline
General manager
Pret A Manger
11.2019 - 09.2025
General manager
EAT
08.2011 - 11.2019
Assistant manager
Crussh
08.2007 - 08.2011
Certificate of Higher Education - Operations/ departmental Manager Level 5
Institute for Apprenticeships & Technical Education
Master of Science - Geological and Earth Sciences
University of Adam Mickiewicz