Marta Nowakowska
Featherstone,Wakefield
Summary
Dedicated professional with proven organizational skills. Consistently meets company objectives through effective planning and prioritization. Demonstrates ability to manage multiple tasks efficiently while maintaining high standards of quality.
Overview
24
24
years of professional experience
Work history
Cash Application Specialist
Lowell Financial Ltd
Leeds, West Yorkshire
2025.01 - Current
- Maintained payment accuracy while processing transactions and checking details daily.
- Reviewed customer accounts to approve refunds and compensations on schedule.
- Processed direct debit payments using PTX platform and recorded outcomes promptly.
- Actioned refunds via BACS, cheques, and PTX, following approved workflows.
- Reduced payment-processing errors to strengthen financial accuracy and reporting.
- Adhered to company payment policies and security protocols without deviation.
Lettings Coordinator
Martin & Co
Pontefract, West Yorkshire
2024.06 - 2024.12
- Answered phone calls and emails from potential applicants and logged details on Alto.
- Reviewed new applicants in-depth to determine financial circumstances.
- Liaised with property owners and prospective customers to support lettings.
- Completed reference and credit checks for new client applications.
- Explained tenancy terms and conditions to prospective and existing tenants.
- Drafted tenancy agreements for tenants to sign.
- Coordinated property maintenance with tradesmen to complete required repairs.
- Added invoice details into the system for processing and tracking.
- Built customer relationships to maintain high satisfaction rates.
- Completed scheduled tasks on time to keep team timelines.
Lettings Administrator
Number 1 Letting
Pontefract , West Yorkshire
2023.02 - 2024.06
- Processed invoices in system daily.
- Handled phone calls from potential applicants and arranged viewings.
- Booked routine property inspections on a regular schedule.
- Supported reference and credit checks for new and prospective tenants.
- Maintained smooth daily operations and provided administrative assistance.
Customer Service Advisor For Disputes & Fraud
Lowell Financial Ltd
Leeds, West Yorkshire
2022.01 - 2023.02
- Resolved customer queries at first point of contact using right-first-time actions.
- Drafted bespoke letters to respond to customer correspondence promptly and accurately.
- Handled accounts with special conditions to meet customer outcomes and boost collections.
Property Accounts Assistant
Leeds Accommodation Bureau
Leeds, West Yorkshire
2016.09 - 2021.12
- Collected banking transactions from statements into Excel, then reconciled balances.
- Reviewed general ledger to maintain reconciliation accuracy across records.
- Contacted clients to support timely payments and reduce outstanding receivables.
- Managed invoices, credits and refunds in Jupix while filing details accurately.
- Resolved customer queries efficiently to maintain high satisfaction levels.
Lettings Negotiator
Leeds Accommodation Bureau
Leeds, West Yorkshire
2008.11 - 2016.09
- Greeted clients, tenants, and visitors on arrival to support first impressions.
- Answered inbound calls and emails for potential and existing customers.
- Delivered customer care through clear, professional communication to improve company reputation.
- Coordinated property inspections and arranged client meetings for the team.
- Reviewed new applicants and assessed financial circumstances through in-depth checks.
- Collected holding deposits and tenancy monies weekly to maintain collection schedules.
- Met profitability targets by negotiating between landlords and prospective tenants.
- Advertised properties using networking brochures, adverts, and multiple listing services.
- Showed residential properties and explained features, value, and benefits.
- Collated detailed property information and organised photo shoots for listings.
- Managed day-to-day operations and provided administrative support for teams.
Lettings Administrator
Leeds Accommodation Bureau
Leeds, West Yorkshire
2005.11 - 2008.11
- Processed application forms and maintained application register records daily.
- Assisted with reference and credit checks for new and prospective tenants.
- Maintained databases for property client, applicant, tenant, and tenancy details accurately.
- Prepared tenancy agreements and legal notices with strict attention to detail.
- Monitored upcoming key dates for tenants, including rent reviews and lease renewals.
- Produced correspondence on behalf of team members.
Bar Assistant
Samuel Smith's Old Brewery
Leeds, West Yorkshire
2005.02 - 2006.06
- Greet customers by name to create genuine face-to-face conversations.
- Handle bar transactions accurately during busy service periods.
- Mix drinks using wine, beer, and non-alcoholic beverage options.
Shop Assistant
Alina Majorek
Wroclaw, Poland
2002.08 - 2003.09
- Served incoming customers and provided immediate in-store assistance and guidance.
- Answered customer enquiries and concerns to support confident decisions.
- Explained product quality, value, and style to influence buying choices.
- Processed customer purchases using cash, credit, and debit payment methods.
- Restocked floor items and processed shipments for steady product availability.
- Balanced tills accurately, handled cash and card batches, and prepared deposits.
- Completed opening and closing site processes end to end.
Education
NVQ - Business Administration
Joseph Priestley College
Leeds06.2006
International Business
Maj. P Wysocki School
Wroclaw, Poland06.2002
Skills
- Professional telephone manner
- Open and clear communicator
- Diary management
- Database administration
- Protecting information
- Organisation and efficiency
- Dispute resolution
- Customer experience
Timeline
Cash Application Specialist
Lowell Financial Ltd
2025.01 - Current
Lettings Coordinator
Martin & Co
2024.06 - 2024.12
Lettings Administrator
Number 1 Letting
2023.02 - 2024.06
Customer Service Advisor For Disputes & Fraud
Lowell Financial Ltd
2022.01 - 2023.02
Property Accounts Assistant
Leeds Accommodation Bureau
2016.09 - 2021.12
Lettings Negotiator
Leeds Accommodation Bureau
2008.11 - 2016.09
Lettings Administrator
Leeds Accommodation Bureau
2005.11 - 2008.11
Bar Assistant
Samuel Smith's Old Brewery
2005.02 - 2006.06
Shop Assistant
Alina Majorek
2002.08 - 2003.09
NVQ - Business Administration
Joseph Priestley College
International Business
Maj. P Wysocki School