Marta Kluska
Liverpool,Merseyside
Summary
Energetic line manager, specialising in quality control compliance and food safety management, driving operational efficiency through meticulous attention to detail. Proven ability to deliver tailored customer service while excelling in team building and mentorship, enhancing community engagement. Strong problem-solving skills contribute to continuous improvement in operational processes.
Overview
2
2
Languages
1
1
Certification
7
7
years of post-secondary education
3
3
years of professional experience
Work history
Quality Control (Line Manager)
Five Guys
Liverpool, Merseyside
2023.11 - 2026.08
- Executed quality control measures, inspecting equipment and produce, and conducting compliance temperature checks throughout the day - level 2 food hygiene certified.
- Fulfilled company objectives by overseeing line management responsibilities and streamlined workflow processes, improving productivity.
- Supported staff training, ensured quality service delivery and improving performance levels. Fostered a positive learning environment by providing constructive feedback, trial shift and new staff members
- Prioritised staff welfare, ensuring high morale, team spirit and job satisfaction levels amongst employees.
- Supervised daily food preparation, ensuring food quality is consistent across all stations and up to standard - meat cooked through, orders made accurately, correct portions and packaging.
- Monitored stock to proactively report shortages and reduce out-of-stock times, rotated and kept it organised and tidy and
- Handled cash, card and voucher transactions with confidence, ensuring accuracy and integrity of till.
- Regularly achieved 100% satisfaction scores with secret shoppers thanks to exemplary customer service, quality, cleanliness and speed.
- Ensured correct usage and storage of cleaning chemicals and equipment to prevent cross contamination.
- Cleaning back to new every night, ensuring no build-up of dirt or spoilage of perishable items, ensuring a spotless environment.
- Responsible for customer and staff health and safety - first aid and fire marshal trained.
Catering assistant (Waitress)
Delia's Catering, Norwich City Football Club
Norwich, Norfolk
2023.07 - 2025.01
- Waited tables with close attention to detail and smooth execution in a range of venue spaces including executive lounges.
- Set up dining areas for special events with ambiance and dining experience in mind and kept venue in top condition throughout the day.
- Provided prompt and attentive customer service, and followed through on orders and requests quickly, managing up to 80 customers per event.
- Demonstrated menu knowledge and offered descriptions to help customers choose meals confidently, including promoting specials and seasonal offerings.
- Collaborated with team members to manage high volume events with confidence, ensuring each guest was attended to.
- Maintained good communication between the dining area, back of house, and bar for rapid and accurate service.
- Prepared suitable alternatives for dietary restrictions and accommodated guests where possible to provide the highest quality of care.
- Followed portion control guidelines during service to protect cost effectiveness.
- Adapted quickly to changing areas within the venue, remained efficient and maintained a consistent level of service.
- Checked customer identification to confirm legal drinking age compliance.
- Prepared drinks and alcoholic beverages according to recipes, as well as glasses, garnishes, ice, and bar equipment before opening hours..
Education
A-Levels -
Sir Isaac Newton Sixth Form
Norwich, Norfolk 2022.09 - 2024.07
GCSEs -
Notre Dame High School
Norwich, Norfolk 2017.09 - 2022.07
Skills
- Operational efficiency
- Tailored customer service
- Team building and mentorship
- Community engagement
- Resilience and versatility
- Food safety and quality management
Certification
Adavanced TEFL - teaching English as a foreign language with 120 hours experience.
Languages
Polish
Native
Japanese
Elementary
Affiliations
- Mentoring school age children - teaching English, leading sports events as a Youth Ambassador, Science Outreach Officer at sixth form.
- Boxing
- Fashion design
- Reading
Timeline
Quality Control (Line Manager)
Five Guys
2023.11 - 2026.08
Catering assistant (Waitress)
Delia's Catering, Norwich City Football Club
2023.07 - 2025.01
A-Levels -
Sir Isaac Newton Sixth Form
2022.09 - 2024.07
GCSEs -
Notre Dame High School
2017.09 - 2022.07