Marta Chmielewska

• Monitored worker behaviours and enforced safety standards, ensuring compliance and promoting a safe working environment.
• Managed a cross-departmental team of over 10, facilitating collaboration among Purchasing, Operational Administration, Planning, and Transport.
• Led meetings with recruitment planners
• Organised onboarding and offboarding processes, coordinating with agencies to streamline new starter integration.
• Maintained and managed the site Continuous Improvement log.
• Led multiple site projects, including Digital Training, ETQ, OMS, and First Choice practices.
• Acted as the Quality Champion on site and successfully passed multiple ISO audits.
• Prepared and coordinated the annual Quality Week for the site.
• Participated in and supported disciplinary procedures, sickness management, and grievance processes on site.
• Provided ongoing operational support to the warehouse with multiple site-related tasks.
• Coordinated the existing site rota and transformed it to meet the current operational needs of the site.
• Created foundational site work instruction matrix to enhance clarity in task execution.
• Collaborated with team members to achieve target results.

• Delegated team tasks and organised workflows to prioritise critical jobs and meet stringent deadlines.
• Ensured full compliance with quality standards and operational procedures.
• Maintained health and safety standards across the warehouse facility.
• Managed multiple operational tasks efficiently within a fast-paced warehouse environment.
• Handled incoming and outgoing mail, as well as general email correspondence.
• Prepared Monthly Business Review (MBR) presentations in Power BI, highlighting departmental achievements for customers.
• Produced and maintained various operational and customer reports.
• Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
• Trained and coached junior team members to maximise knowledge and competencies and increase performance.
• Worked across two different contracts, Belkin and Sainsbury's, developing a strong understanding of each operation and its requirements.

On the Sainsbury’s contract, was involved in staging, returns, shipping, and the preparation of IT equipment for new store openings and the replacement of existing store equipment.

On the Belkin contract, worked within a high-volume pick-and-ship operation, ensuring efficient and accurate order processing.

• Provide support across all areas of busy warehouse operations, to include: goods receiving, quality checking, order picking and returns
• Ensure that multiple customer orders and demand are met, always adhering to essential safety standards and site best practice
• Identified and implemented projects for continuous improvement across warehouse operations
• Served as first point of contact for operational issues, resolving them promptly and proactively
• Ensure all quality systems and stock allocations are recorded accurately
• Ensure the proper and timely completion of all warehouse activities to strict deadlines and quality standards.
• Managed incoming and outgoing mail and emails effectively
• Monitored stock levels, highlighting and investigating potential shortages to maintain inventory accuracy
• Update the stock with additions, deductions and transfers requested by Sainsbury's/Argos

• Provide confidential administrative support to Toshiba Technical Services & Workshop Personnel
• Order equipment, materials and office supplies
• Management of Workshop Request for Service Database
• Deal with incoming and outgoing mail and general emails
• Record and process invoices
• Booking jobs for technicians
• Maintain and develop effective office systems, including filing, maintaining the database and archives
• Help make the whole process go smoothly and happen on time
• Knowledge of multiple systems: Oracle, Tesseract, Red Prairie, Rico