MARTA BISOTTO
Maidenhead,Berkshire
Summary
Results-driven and proactive retail leader with 10+ years' experience in team management, recruitment, and customer service. Ambitious and experienced in leading high-performing teams and improving operational performance. Bilingual in Italian and English, with strong communication and problem-solving skills. Committed to developing talent, optimizing processes, and delivering results.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Store Manager
Superdrug
Maidenhead
2024.09 - 2026.03
- Assist in leading and developing the store team, including scheduling, training, and performance management.
- Support recruitment and onboarding in collaboration with HR and area management.
- Maintain high customer experience standards by resolving complaints and complex queries.
Store Manager
Dunelm
Newbury, West Berkshire
2023.09 - 2024.09
- Lead a 60-person store team in delivering excellent customer service and maintaining retail standards.
- Supported customer interactions, monitored KPIs, and helped recruit, train, and develop team members while ensuring compliance and high product presentation.
Retail Graduate Scheme in Management
Dunelm
Bournemouth, England
2022.09 - 2023.09
- Completed a structured leadership programme and supported daily store operations, collaborating with teams and stakeholders to improve performance and efficiency.
Assistant Manager
And Fragrance
Poole, Dorset
2021.04 - 2022.09
- Supported store operations through customer service, recruitment, staff training, and administrative duties.
Team Leader
Tesco
Sandbanks, Dorset
2018.01 - 2021.04
- Supported team training and onboarding, provided frontline customer service, and managed stock rotation and replenishment during busy periods.
Makeup Consultant
The Body Shop
Oxford Street, City of London
2016.01 - 2018.01
- Built strong client relationships through personalized consultations while maintaining high visual merchandising standards.
Au Pair
Host Family
Croydon, Greater London
2014.01 - 2017.08
- Provided care ensuring safety and routines, encouraged developmental activities, and developed strong communication, empathy, and adaptability skills.
Education
BA (Hons) - Make-Up for Media and Performance
Art University of Bournemouth
Bournemouth, England 2018.01 - 2020.01
HND - Theatrical, Media & SFX Make-Up
East Surrey College
Redhill, Surrey 2016.01 - 2018.01
BTEC LV3 - Theatrical, Hair and Media Make Up (VTCT)
Kingston College
Kingston upon Thames 2015.01 - 2016.01
Diploma di Maturità - Chemistry, Biology, Math, Physics, Literature
Liceo Scientifico Girolamo Fracastoro
Verona, Italy 2009.09 - 2014.06
Skills
- Team Leadership and Management
- Recruitment and Onboarding
- Customer Service Excellence
- Conflict Resolution
- Operational & Performance Management
- Problem Solving
- Organisational Skills
- Proactive & Resilient
Certification
Level 2 Barber
Swimming Teacher
LANGUAGES
Italian
Native
English
Fluent
Timeline
Store Manager
Superdrug
2024.09 - 2026.03
Store Manager
Dunelm
2023.09 - 2024.09
Retail Graduate Scheme in Management
Dunelm
2022.09 - 2023.09
Assistant Manager
And Fragrance
2021.04 - 2022.09
Team Leader
Tesco
2018.01 - 2021.04
BA (Hons) - Make-Up for Media and Performance
Art University of Bournemouth
2018.01 - 2020.01
Makeup Consultant
The Body Shop
2016.01 - 2018.01
HND - Theatrical, Media & SFX Make-Up
East Surrey College
2016.01 - 2018.01
BTEC LV3 - Theatrical, Hair and Media Make Up (VTCT)
Kingston College
2015.01 - 2016.01
Au Pair
Host Family
2014.01 - 2017.08
Diploma di Maturità - Chemistry, Biology, Math, Physics, Literature
Liceo Scientifico Girolamo Fracastoro
2009.09 - 2014.06