MARTA BISOTTO
Maidenhead,Berkshire
Summary
Results-driven and proactive retail leader with 10+ years' experience in team management, recruitment, and customer service. Ambitious and experienced in leading high-performing teams and improving operational performance. Bilingual in Italian and English, with strong communication and problem-solving skills. Committed to developing talent, optimizing processes, and delivering results.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Store Manager
Superdrug
Maidenhead
09.2024 - 03.2026
- Assist in leading and developing the store team, including scheduling, training, and performance management.
- Support recruitment and onboarding in collaboration with HR and area management.
- Maintain high customer experience standards by resolving complaints and complex queries.
Store Manager
Dunelm
Newbury, West Berkshire
09.2023 - 09.2024
- Lead a 60-person store team in delivering excellent customer service and maintaining retail standards.
- Supported customer interactions, monitored KPIs, and helped recruit, train, and develop team members while ensuring compliance and high product presentation.
Retail Graduate Scheme in Management
Dunelm
Bournemouth, England
09.2022 - 09.2023
- Completed a structured leadership programme and supported daily store operations, collaborating with teams and stakeholders to improve performance and efficiency.
Assistant Manager
And Fragrance
Poole, Dorset
04.2021 - 09.2022
- Supported store operations through customer service, recruitment, staff training, and administrative duties.
Team Leader
Tesco
Sandbanks, Dorset
01.2018 - 04.2021
- Supported team training and onboarding, provided frontline customer service, and managed stock rotation and replenishment during busy periods.
Makeup Consultant
The Body Shop
Oxford Street, City of London
01.2016 - 01.2018
- Built strong client relationships through personalized consultations while maintaining high visual merchandising standards.
Au Pair
Host Family
Croydon, Greater London
01.2014 - 08.2017
- Provided care ensuring safety and routines, encouraged developmental activities, and developed strong communication, empathy, and adaptability skills.
Education
BA (Hons) - Make-Up for Media and Performance
Art University of Bournemouth
Bournemouth, England 01.2018 - 01.2020
HND - Theatrical, Media & SFX Make-Up
East Surrey College
Redhill, Surrey 01.2016 - 01.2018
BTEC LV3 - Theatrical, Hair and Media Make Up (VTCT)
Kingston College
Kingston upon Thames 01.2015 - 01.2016
Diploma di Maturità - Chemistry, Biology, Math, Physics, Literature
Liceo Scientifico Girolamo Fracastoro
Verona, Italy 09.2009 - 06.2014
Skills
- Team Leadership and Management
- Recruitment and Onboarding
- Customer Service Excellence
- Conflict Resolution
- Operational & Performance Management
- Problem Solving
- Organisational Skills
- Proactive & Resilient
Certification
Level 2 Barber
Swimming Teacher
LANGUAGES
Italian
Native
English
Fluent
Timeline
Store Manager
Superdrug
09.2024 - 03.2026
Store Manager
Dunelm
09.2023 - 09.2024
Retail Graduate Scheme in Management
Dunelm
09.2022 - 09.2023
Assistant Manager
And Fragrance
04.2021 - 09.2022
Team Leader
Tesco
01.2018 - 04.2021
BA (Hons) - Make-Up for Media and Performance
Art University of Bournemouth
01.2018 - 01.2020
Makeup Consultant
The Body Shop
01.2016 - 01.2018
HND - Theatrical, Media & SFX Make-Up
East Surrey College
01.2016 - 01.2018
BTEC LV3 - Theatrical, Hair and Media Make Up (VTCT)
Kingston College
01.2015 - 01.2016
Au Pair
Host Family
01.2014 - 08.2017
Diploma di Maturità - Chemistry, Biology, Math, Physics, Literature
Liceo Scientifico Girolamo Fracastoro
09.2009 - 06.2014