Marshall Chikwature
Leigh,Greater Manchester
Summary
Experienced Immigration Professional with over 15 years of expertise in immigration compliance, enforcement, and case management, including leadership at senior officer level. Proven ability to conduct risk assessments, identify safeguarding concerns, and support vulnerable individuals using a person-centred approach. Demonstrated success managing teams, improving operational processes, and delivering outcomes in fast-paced, high-pressure environments. Strong commitment to public safety, integrity, and continuous improvement.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Airport Support Operative (Resilience Team Member)
Manchester Airport
Manchester
04.2023 - Current
- Supported safe and efficient airport operations by delivering high-quality passenger assistance across airside and landside environments in a fast-paced, high-pressure setting.
- Enhanced passenger experience and flow by providing clear guidance on airport procedures, including directing travellers through e-Gates to reduce delays.
- Strengthened public safety and security by conducting security checks and collaborating with airport security teams to identify and respond to potential risks.
- Identified safeguarding concerns and supported vulnerable individuals, ensuring their safety and wellbeing during routine operations and emergency situations.
- Demonstrated strong resilience by responding effectively to emergencies and ensuring passengers were guided to safety using a calm, person-centred approach.
- Conducted airside safety inspections, including Foreign Object Debris (FOD) checks, reducing operational risks to aircraft and passengers.
- Maintained operational efficiency by coordinating vehicle movements and managing secure key handling processes.
Stock Control Cover Team Leader
Radial Pvt Ltd
Manchester
04.2020 - 03.2023
- Led and supervised operational teams, improving workflow efficiency and productivity through effective task delegation and team coordination.
- Strengthened compliance with company procedures by training staff on stock control processes and operational standards.
- Conducted audits and cycle counts, improving accuracy of stock records and supporting risk assessment and quality control processes.
- Supported team development by conducting performance reviews and providing feedback to enhance individual and team performance.
- Resolved operational issues in a timely manner, escalating risks where necessary to ensure continuity and efficiency.
- Maintained performance in a demanding environment by demonstrating strong resilience and adaptability to changing operational priorities.
Principal Immigration Officer
Government of Zimbabwe
Bulawayo
01.2005 - 09.2019
- Led and supervised a team of 12+ officers, improving operational delivery and ensuring compliance with immigration policies and procedures.
- Strengthened team performance and service delivery by managing staff welfare, addressing performance issues, and applying fair and consistent disciplinary procedures.
- Assessed complex permit applications and conducted structured interviews, carrying out risk assessments to determine eligibility and identify potential safeguarding concerns.
- Supported vulnerable individuals by applying a person-centred approach during case evaluations, ensuring decisions were proportionate, ethical, and aligned with legal standards.
- Trained and developed staff on immigration procedures, improving accuracy, consistency, and case management practices across the team.
- Managed immigration violations by coordinating enforcement activities, including arrests and preparation of court documentation, contributing to public safety and immigration control.
- Maintained performance in a demanding environment by demonstrating strong resilience when handling sensitive and high-profile cases.
- Contributed to continuous improvement by identifying procedural gaps and implementing improvements to workflow and operational efficiency.
Tutor (Part-Time)
Speciss College
Bulawayo
02.2018 - 01.2019
- Delivered tailored academic support using a person-centred approach, improving student understanding and engagement.
- Assessed student performance to identify learning gaps and supported vulnerable learners through targeted interventions.
- Built strong relationships through effective communication, enhancing learning outcomes and student confidence.
- Simplified complex concepts to improve comprehension across diverse learning needs.
Immigration Officer
Government of Zimbabwe
Harare
06.1996 - 12.2004
- Processed high volumes of passenger clearances, improving immigration compliance and supporting public safety in a fast-paced operational environment.
- Conducted detailed risk assessments and compliance inspections, identifying immigration breaches and taking proportionate enforcement action.
- Identified safeguarding concerns and supported vulnerable individuals by applying a person-centred approach and escalating cases where appropriate.
- Executed arrests, detentions, and deportations in line with immigration law, ensuring decisions were ethical, proportionate, and aligned with policy.
- Maintained high performance in a demanding environment by demonstrating strong resilience when handling sensitive and complex cases.
- Prepared accurate case files and legal documentation, supporting court proceedings and effective case management.
- Collaborated with internal and external stakeholders to ensure coordinated enforcement and compliance activities.
- Contributed to continuous improvement by identifying process gaps and supporting enhancements to operational procedures.
Education
PRINCE2 Foundation Certificate - Project Management
01.2024
Master of Science (MSc) - International Affairs
Midlands State University
ZimbabweBachelor of Science (BSc) - Journalism and Media Studies
National University of Science and Technology
ZimbabweSkills
- Immigration Law
- Compliance Checks
- Deportation Procedures
- Court Documentation
- Permit Application Analysis
- Record Keeping
- Data Analysis
- Report Writing
- Attention to Detail
- Communication
- Stakeholder Engagement
- Teamwork
- Problem-Solving
- Leadership
Certification
- PRINCE2 Foundation Certificate, 2024
- Office Administration Diploma, 2020
Languages
English
Custom Section
Immigration Law, Compliance Checks, Deportation Procedures, Court Documentation, Permit Application Analysis, Record Keeping, Data Analysis, Report Writing, Attention to Detail, Communication, Stakeholder Engagement, Teamwork, Problem-Solving, Leadership
Timeline
Airport Support Operative (Resilience Team Member)
Manchester Airport
04.2023 - Current
Stock Control Cover Team Leader
Radial Pvt Ltd
04.2020 - 03.2023
Tutor (Part-Time)
Speciss College
02.2018 - 01.2019
Principal Immigration Officer
Government of Zimbabwe
01.2005 - 09.2019
Immigration Officer
Government of Zimbabwe
06.1996 - 12.2004
PRINCE2 Foundation Certificate - Project Management
Master of Science (MSc) - International Affairs
Midlands State University
Bachelor of Science (BSc) - Journalism and Media Studies
National University of Science and Technology