Marsela Griezite
Derby
Summary
Self-driven and organized individual with 6 years of experience in customer service and administration. I am resilient, adaptive and learn quickly. I have strong background of working with people on day-to-day basis and genuine passion for high quality service. Recently finished Digital contact centre and Cybersecurity course. I am confident that my skills and reliability would make me a valuable addition to the team.
Overview
8
8
years of professional experience
Work History
Waitress
Pepitos restaurant
02.2025 - 02.2026
- Multitasking – working on the floor as well as the bar
- Providing excellent customer service
- Greeting and seating customers and taking orders
- Communication and teamwork
- Payment handling
- Problem-solving
Hotel Receptionist
Aston Court Derby City Centre by Belvilla
05.2023 - 02.2025
- Customer care - handling complaints, responding to customer enquiries
- Responsible for opening, closing & supervising the building
- Administrative tasks – updating guest information, filing documents and processing invoices
- Inbound and outbound calls
- Multitasking – working behind the bar as also on the reception at the same time
- Checking in and out guests
- Time management
- Payment handling
- Keeping the reception area tidy
Receptionist / Customer service assistant
Powerleague – Derby
11.2019 - 08.2022
- Meeting and greeting clients
- Responsible for opening, closing & supervising the building
- Multitasking – working behind the bar as also on the reception
- Stocked and rotated inventory regularly
- Planning parties
- Booking meetings
- Arranging couriers
- Keeping the reception area tidy
- Handling high volume of calls
Hotel Receptionist
Victoria Park Hotel - Derby
07.2018 - 06.2019
- Incoming and outgoing calls
- Meeting and greeting clients
- Handling client enquiries
- Cashier duties
- Live chat, email services
Education
GCSE in Mathematics, GCSE in English, Travel & Tourism level 2, Health & Social care level 2
Derby College
01.2018
Skills
- MS Office (Word, Excel, PowerPoint)
- Digital literacy and Cybersecurity
- Critical thinking
- Adaptability
- Efficient under pressure
Languages
English
Proficient
C2
Latvian
Proficient
C2
Russian
Intermediate
B1
References
- Chris Larmer, Head manager, 07913 923 488, clarmer0544@gmail.com
- Emma Walker, 07773 609 875, imogen2209@hotmail.co.uk
Hobbies and Interests
- Hiking
- Meditating
- Exercise
- Journaling
- Reading
Timeline
Waitress
Pepitos restaurant
02.2025 - 02.2026
Hotel Receptionist
Aston Court Derby City Centre by Belvilla
05.2023 - 02.2025
Receptionist / Customer service assistant
Powerleague – Derby
11.2019 - 08.2022
Hotel Receptionist
Victoria Park Hotel - Derby
07.2018 - 06.2019
GCSE in Mathematics, GCSE in English, Travel & Tourism level 2, Health & Social care level 2
Derby College