Marnie Rodriguez-Skellon
Liverpool
Summary
Self-motivated and driven Oxford Psychology student with an aptitude in team-working, sales techniques, and problem solving, as highlighted by experience in diverse environments. Ardent understanding of consumer behaviour developed over years of customer-facing roles in retail, hospitality, and management. Will ensure high-quality service and customer satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Bartender and Door Supervisor
O2 Academy
01.2024 - Current
- Creating beverages at a range of concerts and club nights while maintaining friendly and chatty customer service, demonstrating versatility in engaging with different clienteles.
- Keeping calm under pressure - maintaining peace while taps are taking a while to be changed, staying calm as hundreds of drunk people shout for my attention at once, or challenging those who try to convince me they’ve already paid.
- Dynamically resolving ticket issues to ensure a smooth entry process and keep guests safe
Merchandise Manager
Self Employed
08.2022 - Current
- Co-leading merchandise sales and managerial efforts at busy live music events in Ireland and Spain
- Solely managing the day-to-day operations of a pop-up merchandise store in central Dublin which achieved exceptional daily sales of tens of thousands at a remarkable per-head spend of over €100.
- At various stadium shows in Liverpool and across the UK, providing effective leadership by supervising staff, overseeing operations, and addressing customer concerns in an innovative and helpful manner
- Managing inventory logistics by taking deliveries, preparing and counting stock, and strategically organising displays to maximise spend per head
Waitress
Lunyalita
08.2021 - Current
- Assisting guests by offering tailored suggestions such as on food and wine pairings and providing clear explanations of certain food items due to the nature of the menu (traditional Catalan and Spanish food)
- Ensuring seamless service and regularly checking back on guests to promptly fulfill any additional requests and maintain customer satisfaction.
- Managing customer reservations, utilising ResDiary both in person and over the phone, demonstrating strong organisational skills.
Waitress
San Carlo
06.2023 - 08.2024
- Delivered exceptional white-glove drink service and liased with chefs and Head Waiter on the pass to ensure efficient food delivery at a bustling 211- cover upscale restaurant.
- Demonstrated fast progress, advancing to the role of commis waiter within a month, maintaining an organised floor section under the guidance of a section manager.
- Furthermore, was soon given responsibility for additional table-side tasks, such as expertly deboning fish and cutting and plating tomahawk steak.
Waitress
ARC Hospitality
12.2022 - 02.2023
- Being one of the first points of contact for VIP clientele at the most important hospitality lounge at Anfield Stadium, offering a warm and personalised welcome.
- Providing an extremely high-quality dinner service, ensuring meticulous attention to detail.
- Maintaining professionalism at all times, treating customers equally regardless of status or celebrity.
Education
Master of Science - Experimental Psychology
University of Oxford
Oxford07-2027
The Blue Coat School
Liverpool, United Kingdom06-2022
Timeline
Bartender and Door Supervisor
O2 Academy
01.2024 - Current
Waitress
San Carlo
06.2023 - 08.2024
Waitress
ARC Hospitality
12.2022 - 02.2023
Merchandise Manager
Self Employed
08.2022 - Current
Waitress
Lunyalita
08.2021 - Current
Master of Science - Experimental Psychology
University of Oxford
The Blue Coat School
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