Marnae Riviere
Bermondsey ,United kingdom
Summary
Enthusiastic Sales Assistant with knack for customer engagement and driving sales. Known for being situation-oriented and creating memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in upselling, managing inventory, and maintaining visual merchandising standards, contributing to dynamic and profitable retail environment.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Sales assistant
Zara
London, England
08.2022 - 11.2024
- Excellent customer service,
- Independently managed shop floor during solo shifts.
- Ensuring smooth operations, customer service, handling any issues that arose in the absence of management.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Trained new staff members, fostering a supportive working environment.
- Assisted customers with product selection for optimal satisfaction.
- Offered personalised shopping advice to enhance customer experiences.
- Maintaining the appearance of the store and merchant.
Events / stadium staff
change recruitment
london
01.2022 - 10.2024
- Communicated effectively with colleagues to facilitate teamwork.
- Enhanced customer satisfaction by providing excellent service.
- Welcomed guests warmly to create positive first impression.
- Followed company policies strictly, ensuring regulatory compliance.
Events staff member
The Hospitality Company
London, England
09.2021 - 02.2022
- Collaborated closely with event planners to understand client needs
- Ensured smooth event flow by managing logistics, coordinating with various teams.
- Managed ticket sales for successful crowd management.
- Provided first-class hospitality services, resulting in repeat business.
Invoice clerk
Anand News
London, England
05.2021 - 02.2022
- Liaise with suppliers and customers to confirm orders
- Data processed invoices and receipts
- Filed documents for accounts audits,
- Telephone enquires checking in on accounts and outstanding payments.
- Resolved complex billing issues thereby minimising potential conflicts.
- Created a system for tracking unpaid invoices, reducing late payments.
Education
Level 3 dipoloma - Health and Social Care
St Charles Catholic College
London 09.2021 - 05.2023
Skills
- Situation oriented
- Outstanding customer service
- Point of sale expertise
- Leadership
- Customer retention
- Positive attitude
- Effective listening
- POS Systems/handling
- Event coordination
- Decision making
- Strategic thinking
Timeline
Sales assistant
Zara
08.2022 - 11.2024
Events / stadium staff
change recruitment
01.2022 - 10.2024
Events staff member
The Hospitality Company
09.2021 - 02.2022
Level 3 dipoloma - Health and Social Care
St Charles Catholic College
09.2021 - 05.2023
Invoice clerk
Anand News
05.2021 - 02.2022
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