Marlon Woodley
London
Summary
Verification Assurance Professional with a proven record of strengthening governance, improving operational performance, and leading high‑performing teams within complex public‑sector environments. Brings authoritative expertise in quality assurance, regulatory compliance, and risk‑based decision‑making, supported by advanced analytical judgement and a strategic, solutions‑focused mindset. Experienced in shaping high‑performing cultures, developing capability across multidisciplinary teams, and influencing senior leaders to drive continuous improvement and deliver against departmental priorities. Operates with integrity, accountability, and a commitment to delivering measurable public value while upholding Civil Service standards.
Overview
30
30
years of professional experience
Work history
Verification Assurance Officer
Department for Work and Pensions
Tottenham, Haringey
2025.11 - Current
- Examining and checking documents to confirm their validity.
- Performing thorough investigations into reported illegitimacy of documents, leading to accurate benefit entitlement verification.
- Improved team efficiency with regular fraud awareness training sessions.
- Managed conflict resolution with confrontational claimants.
- Handling sensitive information with discretion and professionalism in accordance to GDPR.
- Writing detailed reports, aiding in case documentation and decision making.
- Facilitating smoother communications between departments for better coordination.
- Working diligently under pressure whilst preserving a high-quality output.
- Liaising closely with external agencies such as the local councils, PRS Landlords, schools and Childcare agencies, providing comprehensive checks of all documents received from claimants.
- Collaborating with colleagues for effective teamwork across the departments cohorts.
- Decision making of benefit cost entitlement.
Compliance Officer
Department for Work and Pensions
London
2022.07 - 2025.11
- Performing robust interviews of benefit claimants with fraud allegations against their claim
- Taking statements and gathering evidence submitting documents
- Ensuring DWP policies were implemented and adhered to
- Managing and maintaining accurate and detailed compliance case records.
- Responding to information requests from various organisations and claimants.
- Applying conflict management practices to defuse confrontations while interacting with claimants.
- Verifying claimant documentation against regulations to assess compliance with the benefit entitlement rules.
- Managing administrative task and handling documents in accordance to GDPR.
- Creating reports and collating documents for submission to decision makers
Work Coach
Department for Work and Pensions
London
2021.03 - 2022.07
- Providing support to claimants with their benefit claims
- Connecting job seekers for placements with training for up-skilling and placing on specific job start programmes.
- Building positive relationships with claimants by motivating, schedule creating and coaching.
- Referring individuals for appropriate support
- Maintaining compliance with the Equity Act 2010
- Improving the claimants job search effectiveness and providing quality help and advice.
Bus Operator
Arriva
London
2008.01 - 2021.03
- Driving the company bus and passengers to the highest of standards
- Ensuring the safety of other road users
- Caring out daily inspection checks on vehicles used to ensure that they are not a danger to the general public and other road users
- Checked passenger tickets and issued receipts for new fares.
- Operated vehicles with strict attention to road laws.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Logged operating hours, fuel use and notable incidents for management review.
- Assisted passengers with difficulties or disabilities to safely board and disembark buses.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
Administration Clerk
Barclays Bank
London
2006.05 - 2007.12
- Deceased case management, Accounts closing procedures
- Death certificates certification
- Collating relevant information for correspondents
- Corresponding to the deceased client's Lawyer and next of kin.
- Effectively managed incoming and outgoing mail on daily basis, maintaining prompt responses and filing for maximum office efficiency.
Complex Advisor
Nationwide Building Society
London
2003.09 - 2006.12
- Pre-screening and booking appointments for the Mortgage Advisor and Financial Consultants
- Opening and closing of bank accounts
- Advising on all available financial products
- Assisting clients with applying for loans, credit cards and insurance
- Processing of cash and cheque transactions
- Maintaining an individual cash float amount with the responsibility of daily balancing of individual float amounts, to correspond with branch cash balance totals
- Responsible for counting and balancing branch cash balance totals
- Arranging international bank transfers
- Completing Chaps and Swift transfers
- Dealing with complex queries
- Certifying primary and secondary identification
Cashier
Argos
London
2002.11 - 2003.01
- Duties, Receipt checking and all Warehouse duties which included: shelf stacking, pulling of stock, and Stock counting.
Sales Supervisor/ CCTV Operator
Marks and Spencer
London
1996.01 - 2001.01
- Cash handling and collection, counting and depositing out to the cash security teams
- Dealing with customers face to face and assisting with inquiries
- Responsible for unlocking/locking up of the store
- Setting vital alarm systems on a daily basis
- Security via operating store CCTV camera systems.
Education
BA/BSc - Media and popular culture/Sociology
University of Northampton
Northampton 2002
Skills
- Document reviewing
- Investigations skills
- Critical thinking
- Ability to assess compliance vulnerabilities and risk
- Staff training
- Self-motivated
- Data verification
- Investigation tactics
- Fraud investigation
Timeline
Verification Assurance Officer
Department for Work and Pensions
2025.11 - Current
Compliance Officer
Department for Work and Pensions
2022.07 - 2025.11
Work Coach
Department for Work and Pensions
2021.03 - 2022.07
Bus Operator
Arriva
2008.01 - 2021.03
Administration Clerk
Barclays Bank
2006.05 - 2007.12
Complex Advisor
Nationwide Building Society
2003.09 - 2006.12
Cashier
Argos
2002.11 - 2003.01
Sales Supervisor/ CCTV Operator
Marks and Spencer
1996.01 - 2001.01
BA/BSc - Media and popular culture/Sociology
University of Northampton