Marley Trai Robotham
Rushden
Summary
Dynamic and organised professional with a strong foundation in customer service and team collaboration. Demonstrates composure under pressure, ensuring exceptional service delivery. Attention to a high standard of presentation, with a knowledge of drink trends.
Career goals include leveraging fast learning abilities to further enhance customer experience and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Driver 3.5ton with Towing
Speedy Hire
Northampton, Northamptonshire
02.2024 - Current
- Operated 3.5-ton vehicles with towing capabilities to transport goods safely across various locations.
- Ensured compliance with health and safety regulations during vehicle operations and loading procedures.
- Conducted routine vehicle inspections and maintained records to ensure optimal performance and safety standards.
- Assisted in loading and unloading equipment, coordinating with team members to enhance efficiency.
- Drive a 3.5 Flatbed van with trailer.
- Delivered hire equipment around the local area.
- I am the face of our business and represent the vision, mission and values of the company.
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Managed time efficiently to meet all delivery deadlines.
- Navigated through heavy traffic whilst maintaining composure.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Assisted in stock takes every three months
- Consistently arrived at work on time and ready to start immediately.
Supervisor Bartender
Chi restaurant
Northampton, Northamptonshire
01.2022 - 02.2024
- Making drinks e.g. cocktails , beers , soft drinks and spirits
- Working in a fast paced environment dealing with customers
- Receiving deliveries, dealing with stock take
- Cash handling
- Trained new staff members on bar procedures and customer service expectations to uphold team performance.
- Checked identification of customers to ensure legal drinking age compliance.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Completed end-of-day cleanup to reset bar for next day.
- Collaborated with team members to provide seamless service during busy periods.
- Crafted a diverse range of cocktails and beverages while ensuring quality and presentation standards were met.
- Supervised daily operations of bar ensuring smooth workflow and high customer satisfaction.
Shopfitter
Shop fitting
02.2021 - 12.2021
- Re fitting/Re building shops.
- Taking out all old shelving and metal work.
- Replacing the old with newer, safer, and sustainable metal work.
- Building bays for shelves and stock to go on.
- Making new additional furniture/items for stores all across england.
Warehouse Operative
Urban outfitters
08.2020 - 01.2021
- Unloading goods from vehicles.
- Arranging items in the right order.
- Selecting items for customer orders.
- Packing the items ready for dispatch.
- Working to targets.
Part time Store assistant
Home Bargains
12.2019 - 04.2020
- Demonstrate a good understanding of customer service.
- Experience of cash handling and working in a retail environment.
- Experience of manual handling and stock replenishment.
Work experience Waiter
Staverton Estate Hotel Daventry
Daventry, Northamptonshire
07.2018 - 07.2018
- Worked as a waiter on work experience in a very busy Hotel during early breakfast shifts.. Speaking with the guests and offering exceptional customer service was a large part of this role. I gained confidence in speaking with all of the guests.
- Meet and greet guests upon arrival. Seat the diners, lay and relay tables. Serve the guests, check back regularly on the diners and help create an enjoyable dining experience.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Maintained knowledge of menu items, leading to accurate order taking.
Education
Level 1 diploma - electrical installations (City&Guilds)
Northampton College
Level 2 diploma - electrical engineering (City&Guilds)
Northampton College
Diploma - Music Technology UAL level 2
Northampton College
Skills
- Fast learner
- Work well in a team
- Problem solving skills
- Manual handling training
- Inviting personality
- Knowledge of drink trends
- Maintaining professional demeanor
- Outstanding customer service
- Organised and reliable
- Verbal communication
- Composure under pressure
- Attention to presentation
Certification
- NCS National citizenship service
- ARC Fire Course. Action reaction consequence
Affiliations
- Music Production
- Fashion
- Travel
Timeline
Driver 3.5ton with Towing
Speedy Hire
02.2024 - Current
Supervisor Bartender
Chi restaurant
01.2022 - 02.2024
Shopfitter
Shop fitting
02.2021 - 12.2021
Warehouse Operative
Urban outfitters
08.2020 - 01.2021
Part time Store assistant
Home Bargains
12.2019 - 04.2020
Work experience Waiter
Staverton Estate Hotel Daventry
07.2018 - 07.2018
Level 2 diploma - electrical engineering (City&Guilds)
Northampton College
Diploma - Music Technology UAL level 2
Northampton College
Level 1 diploma - electrical installations (City&Guilds)
Northampton College