Marlene Santos-Barnard
London
Summary
Accomplished professional with expertise in staff management, staff mentoring, and team leadership. Demonstrates exceptional customer service skills, fostering positive client relationships and enhancing team performance. Adept at guiding teams to achieve organisational goals and drive success.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
Work History
Phlebotomy Section Head
HCA Healthcare UK
London, London
06.2001 - Current
- Coached junior employees, enhancing their technical knowledge and skills base.
- Enhanced customer satisfaction rates with the implementation of robust quality control measures.
- Fostered a positive work culture through open communication and feedback systems.
- Led team meetings to improve internal communications.
- Upheld company standards whilst overseeing daily operations.
- Prioritised workload effectively, ensuring deadlines were consistently met.
- Coordinated resources efficiently, optimising use and reducing wastage.
- Conducted regular performance reviews for staff development.
- Maintained high levels of service delivery through rigorous monitoring procedures.
- Increased overall performance with targeted coaching sessions.
- Implemented actions from staff and customer feedback to improve service.
- Recruited and trained department staff to boost employees productivity.
- Monitored health and safety measures for guaranteed compliance.
Phlebotomy Supervisor
Hammersmith Hospitals NHS Trust
London, London
03.1996 - 05.2001
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily managerial operations to achieve high productivity levels.
- Performed capillary sampling from neonates.
Clinical phlebotomist
St Bartholomew's Hospitals NHS TRUST
City of London, City of London
01.1991 - 03.1995
- Administered appropriate care following venepuncture procedure, minimising discomfort or complications after procedure.
- Managed sample integrity for accurate results, ensuring proper handling and storage.
- Verified patient identity before proceeding with any procedure; prioritised error-free services.
- Labelled specimens correctly for precise testing outcomes-avoiding mix-ups or errors in analysis.
- Collected blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection.
- Ensured patient safety with strict adherence to infection control protocols and regulations when obtaining bloods from Hickman lines.
- Performed routine clinical procedures quickly and safely.
Education
Undergraduate Bachelor of Science in Nursing - Nursing
Arellano University
Manila, Philippines 05.1979 - 03.1982
Skills
- Staff management
- Staff mentoring
- Team Leadership
- Customer Service
Affiliations
- Cooking, Gardening
Languages
English
Proficient (C2)
Timeline
Phlebotomy Section Head
HCA Healthcare UK
06.2001 - Current
Phlebotomy Supervisor
Hammersmith Hospitals NHS Trust
03.1996 - 05.2001
Clinical phlebotomist
St Bartholomew's Hospitals NHS TRUST
01.1991 - 03.1995
Undergraduate Bachelor of Science in Nursing - Nursing
Arellano University
05.1979 - 03.1982
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