Marlene Benedicte Lasmel
London
Summary
With a background spanning customer service, retail management, and sales roles across diverse industries, I have honed exceptional communication and organisational abilities. My career progression showcases a talent for maximising revenue, developing operational efficiencies, and driving business growth through strategic lead generation and pipeline management. Leveraging my bilingual proficiency and client-focused approach, I consistently deliver quality support, motivate teams, and secure high-value contracts. My unique blend of customer service expertise and sales acumen makes me well-suited for challenging roles in sales, business development, and management.
Overview
12
12
years of professional experience
Work history
SDR
The Pipeline Group
2023.10 - 2024.01
- Transitioned to explore freelance opportunities with higher earning potential
- Achieved consistent lead generation and pipeline growth, contributing to successful sales outcomes.
International Sales executive
DIM Publishing Head Office in Dubai
2023.07 - 2023.09
- Secured exclusive contracts for world's premier entertainment shows to expand portfolio
- Promoted distinctive advertising packages at major global events, driving revenue growth.
International Sales Executive
Promosalons UK
2022.04 - 2023.07
- Pursued a more dynamic role in international sales to leverage language skills
- Consistently exceeded targets for enrolling exhibitors and cultivating new business leads.
Customer Service Manager
Arise Platform USA
2020.04 - 2022.04
- Freelanced during the pandemic to explore remote opportunities with flexibility
- Consistently exceeded KPI targets while managing and motivating a team of 4.
Temporary Customer Relation Advisor
Olivia Burton UK
2019.12 - 2020.03
- Contracted role to transition towards new career aspiration
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Sales & Services Professional
Tiffany & Co UK
2018.03 - 2019.11
- Left to explore management opportunities aligned with career growth
- Recognised for consistently exceeding sales quotas and promoting to Diamond Specialist.
Assistant Store Manager
Oakam
2018.02 - 2018.08
- Transitioned to a more product-focused role to align with interests
- Instrumental in effectively managing costs and achieving budgeted store profit.
Customer Experience Manager
Provident Financial Group
2017.07 - 2018.01
- Left to pursue a more customer-centric role aligning with core interests
- Adept at managing a large customer portfolio and ensuring compliance with procedures.
Senior Sales & Services Professional
L.K Bennett London
2015.12 - 2017.01
- Pursued a management role to leverage leadership skills and experience
- Played a pivotal role in developing internal software systems, streamlining processes.
Bi-Lingual Customer Services Manager
Penhaligons
2015.05 - 2015.11
- Contract concluded upon fulfillment of agency staffing engagement.
- Commended for effectively collaborating with cross-functional teams to improve operations.
Bilingual Customer Service Consultant
DNA Diagnostic Centre
2013.04 - 2015.04
- Leveraged bilingual capabilities to transition into a specialised consulting role
- Proficient in facilitating Chain of Custody Testing and ensuring quality standards.
Bilingual Customer Service Agent
Lycatel
2012.01 - 2013.03
- Entry-level position to gain customer service experience in a call center environment
- Adept at resolving issues, reporting faults, and providing translation services.
Education
Skills
- Lead Generation and Pipeline Management
- Client Acquisition and Relationship Building
- Bilingual Communication (English and French)
- Customer Service and Complaint Resolution
- Team Leadership and Motivation
- Sales Forecasting and Target Achievement
- Process Improvement and Operational Efficiency
- Product Knowledge and Customer Advisory
Languages
Fluent in English and French (Native)
Custom
- Zendesk
- Oak Queuemetrics
- Hybris Website management
- MNP OMS
- Retail systems
- Datacash & Paypal payment and fraud screening systems
- Microsoft Office (Outlook Express, Word, Excel, PowerPoint)
- Salesforce
Timeline
SDR
The Pipeline Group
2023.10 - 2024.01
International Sales executive
DIM Publishing Head Office in Dubai
2023.07 - 2023.09
International Sales Executive
Promosalons UK
2022.04 - 2023.07
Customer Service Manager
Arise Platform USA
2020.04 - 2022.04
Temporary Customer Relation Advisor
Olivia Burton UK
2019.12 - 2020.03
Sales & Services Professional
Tiffany & Co UK
2018.03 - 2019.11
Assistant Store Manager
Oakam
2018.02 - 2018.08
Customer Experience Manager
Provident Financial Group
2017.07 - 2018.01
Senior Sales & Services Professional
L.K Bennett London
2015.12 - 2017.01
Bi-Lingual Customer Services Manager
Penhaligons
2015.05 - 2015.11
Bilingual Customer Service Consultant
DNA Diagnostic Centre
2013.04 - 2015.04
Bilingual Customer Service Agent
Lycatel
2012.01 - 2013.03