Marlena Chambers

• Being integral part of onboarding new major customer on site Sainsburys with 11 citrus growers as part of service provision supply model (unique under AMFRESH retail supply). Onboarding would cover all master data setup, EDI setup, managing first stock arrivals against first depot dates, coordinated cross-functional teams for successful project execution.
• Landing project ahead of contacted date and establishing best ways of managing daily complex orders consolidation
• Managing rate card against strict contract rules where changes are only accepted twice per year, rates increases with full justification with conversion to each SKU
• Managing key account relationships, ensuring customer is receiving all contracted reports, managing on site scheduled meetings including benchmarking sessions, monitoring daily service level and resolving all issues related to day to day supply
• Volumes forecasts vs contract review, pre-seasonal volumes review vs actuals, ensuring pre-announce promotions and fitting into AM FRESH site capacity plan
• Growers relations through scheduled weekly Teams conference calls with full stock management accountability and delivery of daily routine reporting (6 reports per each grower), coordinating and hosting on site visits including packhouse tour
• Being main contact for all queries related to customer and growers and with knowledge and experience ability to solve on thespot
• Negotiated contract with Primary and being key part of preparation for securing Southern Hemisphere peak volume cover (100% volume being packed by AM FRESH on site)
• Monitored weekly budget vs actual, service level, account P&L, growers feedback as main KPIs.
• Managed Brandbank against new SKU release dates
• Driving all day to day orders consolidation, stock allocations, priorities decisions making as well as monitoring forecast, promotions volumes and communication with all on site stakeholders
• Recruited 2 team members and natured team of 3 as their Line Manager
• Supporting another major retailer on site, M&S and Ocado citrus and grapes account with all supply chain agenda since July and being part of sucesfull delivery of FMS citrus campaign in August.
• Direct contact for M&S and Ocado supply chain matters including 28 days delivery plan, ASNs, daily orders executions, stock transfers between sites, day to day issues solutions.

• Managed AM FRESH tropical fruit with 3rd parties in UK and well as being integral part of onboarding new business into Europe
• Negotiated favourable contract terms clearing agents hauliers, packaging companies and suppliers, reducing overall cost in UK and Europe
• Ensured compliance with industry regulations in all supply chain operations.
• Managed complex logistics operations for efficient goods distribution.
• Managed WOW with 3rd parties packing companies including rate cards negotiations and seasonal packing capacities
• Designed effective demand forecasting model, aligning inventory with customer requirements and product seasonality
• Managed UK customers portals for Sainsburys, Morrisons, Aldi and direct communication with IPL Asda as well as indirect supply to Costco
• Managed European customers with mango and passion fruit air freighted business to Switzerland, Germany and France
• Prepared and tendered for business in UK and Europe respecting deadlines
• Managed end-to-end procurement process from grower to customer on number of products (mango, figs, pomelos, coconuts, cherries, passion fuit) with most suitable Incoterms (by air, by road, by sea) resulted in deal with end customer
• Developed strategic supplier relationships, improving product quality and delivery timescales.
• Carried out day-to-day duties and working collaboratively with all stakeholders (inbound, orders management, stocks, quality, outbound profile)
• Delivered high customer service by proactively listening to concerns and answering questions.
• Represented AM FRESH to public at trade exhibitions, attended customers meetings and hosting customers on site
• Recruited 3 team members and natured team of 6 as their Line Manager
• Worked weekends and bank holidays in order to managed wide range of customers demands in UK and Europe

• Managed AM FRESH Central European business directly with Tesco Poland, Czech, Slovakia, Hungary supplying citrus, grapes, NFC juices and cut flowers
• Prepared and tendered for all business in Central Europe on regular basis , protecting company interests whilst ensuring fair dealings.
• Negotiated contract with 3rd paries service provision and managed rate cards, worked with 7 service providers during supply
• Managed custom clearance and storage with main partner in Netherlands to ensure successful South African/Moroccan/Egyptian citrus and grapes campaign
• Managed NFC juices procurement plan directly with AMFRESH Spain and Netherlands
• Building Spanish and Greek directs into Northern Hemisphere supply citrus model delivering large Christmas campaigns across all 4 countries (7 depots)
• Being integral part in ranging MM Flowers with Tesco from 2018 and delivered first International Woman Day campaign in March 2019.
• Managed commercial execution of all products with cost prices agreement, rebates agreement, promotional plans and key events dates bespoke for each country
• Outsourced and managed weekly comp shops in each country to provide summary for Tesco local competitors' products, pricing and marketing strategies as well as conducted comprehensive market research focusing on specific NPD (grapes/flowers)
• Landed innovation into Tesco Central Europe with new grapes varieties, NFC juices bespoke flavours, plastic reductions, ranging premium roses (outside events) and multi depots drop citrus directs deliveries
• Engaged with Senior Tesco Teams, actively participated in number of supplier face to face conferences including sustainability agenda and cost reductions supply models discussions
• Addressed customer issues with professionalism, ensuring swift and successful resolution.
• Managed team of 6 staff, driving performance with motivational strategies and their appraisals
• Represented AM FRESH to public at trade exhibitions, overseas customers and growers visits, frequently attended meetings in Poland, Czech, Slovakia, Hungary and Spain
• Worked weekends and bank holidays in order to managed wide range of customer demands in Europe, highly demanding during peaks

• Managed MMUK citrus business directly with Tesco in Poland, Czech, Slovakia, Hungary
• Led cross-functional team to meet organisational goals including daily orders fulfilment with respected service level.
• Managed weekly tenders with cost prices confirmation including rebates
• Build citrus directs into weekly delivery schedule plan during peak in Northern Hemisphere season (Spain and Greece)
• Handled negotiations with custom clearance agent
• Manage 3rd party service providers with rate cards
• Main contact for day to day customer relations including local Tesco depots and returns management
• Organised special sales at specific times to drive customer engagement and move high volumes of products (Spanish Fiesta event)
• Managed team of 3 staff
• Represented AM FRESH to public at trade exhibitions, overseas customers and growers visits
• Worked weekends and bank holidays in order to managed wide range of customer demands in Europe, highly demanding during Nov-Feb

Worked with Tesco UK and Tesco Central Europe focusing on citrus

Worked with Tesco UK team on citrus

Coordinated procurement of citrus for Tesco UK

Exposure to Incoterms and custom clearance process

Supporting Tesco UK citrus account with daily orders processing, weekly comp shops, weekend covers, growers programmes

Intake citrus quality inspections using customer specs and intake quality matrix

Intake quality inspections including salads and celery