Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Marla Godoy

Marla Godoy

thamesmead,City of London

Summary

Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times. Responsible and dedicated worker with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

7
7
years of professional experience
11
11
years of post-secondary education

Work history

Customer assistant

Grab a Bite.
Lewisham, London
08.2015 - 09.2017
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Offered advice on product selection for enhanced levels of support and service.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Handled cash and card payments with accuracy.
  • Performed daily opening and closing functions and inventory management.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.

Secretary assistant

Sociedade Beneficente Muculmana no Rio deJaneiro
Rio de Janeiro, Brasil
07.2012 - 01.2015
  • Secured and set up meeting rooms to ensure attendee comfort and maximise productivity.
  • Warmly greeted visitors within their arrival to uphold outstanding company impressions.
  • Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
  • Maintained office files in both electronic and hard copies.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Welcomed guests and clients in upbeat and friendly manner.
  • Improved office efficiency by managing client correspondence, record tracking and data communications.
  • Promoted welcoming environment while managing receptionist area and fielding requests for information.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Maintained reception area in orderly manner to provide visitors with positive first impression of company.
  • Managed incoming and outgoing calls for busy office.
  • Managed office inventory to ensure timely ordering and replenishment of low-level stock.

English teacher

Wizard multi languages school
Rio de Janeiro, Brazil
06.2011 - 06.2012
  • Optimised student engagement with literary and non-literary concepts through innovative teaching methods.
  • Applied differentiated teaching methods to meet varied student needs.
  • Adapted diverse teaching methods to boost student focus.
  • Promoted student welfare and followed safeguarding procedures.
  • Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.
  • Created vibrant learning atmosphere through interactive exercises and discussions.
  • Developed intervention strategies to improve student performance.
  • Recommended effective additional learning resources, aiding continued student confidence and abilities.
  • Provided additional support to struggling students, promoting improved academic confidence.

Secretary assistant

Egyptian Consulate in Rio de Janeiro
Botafogo- Rio de Janeiro, Brasil
02.2011 - 03.2011
  • Secured and set up meeting rooms to ensure attendee comfort and maximise productivity.
  • Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
  • Maintained office files in both electronic and hard copies.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Welcomed guests and clients in upbeat and friendly manner.
  • Standardised department filing system to increase efficiency.
  • Improved office efficiency by managing client correspondence, record tracking and data communications.

Education

High school -

Escola Estadual Dalila de Oliveira Costa
Sao Goncalo-Rio de Janeiro
01.2003 - 12.2005

English Language

Wizard Language schools
Niteroi-Rio de Janeiro
02.2001 - 12.2008

Skills

  • Team player
  • Exemplary customer service
  • Microsoft Office Suite
  • Payment processing
  • Customer care

Languages

Portuguese
Native
English
Fluent
Spanish
Elementary

Timeline

Customer assistant

Grab a Bite.
08.2015 - 09.2017

Secretary assistant

Sociedade Beneficente Muculmana no Rio deJaneiro
07.2012 - 01.2015

English teacher

Wizard multi languages school
06.2011 - 06.2012

Secretary assistant

Egyptian Consulate in Rio de Janeiro
02.2011 - 03.2011

High school -

Escola Estadual Dalila de Oliveira Costa
01.2003 - 12.2005

English Language

Wizard Language schools
02.2001 - 12.2008

Similar Profiles

Create profile
Marla Godoy