Markuss Jansons

Key Responsibilities
• Assess and process insurance claims in line with company policies and regulatory requirements
• Review documentation and evidence to determine claim validity and appropriate outcomes
• Communicate with customers to gather information and provide clear updates throughout the claims process
• Handle sensitive situations with professionalism, empathy and attention to detail

• Assisted colleagues in investigating and troubleshooting problem claims, using expert knowledge to find and fix problems.
• Sought advice from external specialists on complex cases' investigations, cost estimations and claim processing to mitigate settlement underpayments or overpayments.

• Provide tailored solutions based on the customer needs and eligibility
• Manage accounts, billing queries and resolve complaints
• Use of CRM systems to track customer data and performance metrics
• Meet individual and team sales KPI's and upsell additional services
• Achieved a mobile sales conversion rate of 11.3% on most months, significantly above the company's benchmark of 6.2% by leveraging needs-based selling and strong product knowledge.