Marko Djordjijevski
London,UK
Summary
Driven to excel in Food & Beverage Services sector, showcasing strong leadership and customer service skills. Skilled in managing teams and enhancing guest experiences. Committed to increasing operational efficiency and customer satisfaction.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work history
Food & Beverage Services Manager
DoubleTree by Hilton London Tower of London
London, United Kingdom
12.2024 - Current
- Tracked improved breakfast score by 12% in 2025 and 4.9% YTD 2026.
- Compared breakfast revenue, achieving 2.4% increase vs budget and 3.3% vs 2024.
- Reviewed lobby bar revenue, delivering 0.5% above budget and 4.7% over 2024.
- Monitored room service revenue, raising 7% versus budget and 10.5% over 2024.
- Coordinated C&E revenue growth, achieving 3.5% above budget and 2% vs 2024.
- Managed beverage cost to 16.9% through ongoing portioning and supplier control.
- Maintained F&D profitability at 23.% by tightening costs and service spend.
- Announced as Head of Department of the Year in 2025.
- Shortlisted for UKI F&D Hotel of the Year 2025.
Assistant Food and Beverage Services Manager
Doubletree by Hilton London Tower of London
London, England
05.2024 - 11.2024
- Implemented new food and beverage standards for daily customer satisfaction improvements.
- Expanded menu offerings to increase culinary variety across service periods.
- Streamlined operations through staff training programmes for consistent delivery.
- Managed stock control to minimise waste and protect profit margins.
- Maintained hygiene standards to keep dining environment safe for guests.
- Resolved customer complaints swiftly to encourage return visits and loyalty.
- Coordinated staff rosters to keep service delivery running smoothly.
- Collaborated with kitchen team to deliver consistent quality to guests.
- Implemented health and safety regulations for secure dining conditions.
- Monitored budget and expenses to keep financial stability within targets.
- Achieved 24.5% food and beverage profitability to meet financial objectives.
- Oversaw front-of-house operations to deliver an exceptional guest experience.
Savage Garden Assistant General Manager
Doubletree by Hilton London Tower of London
London, UK
03.2022 - 04.2024
- Collaborate with bar manager on interviewing and recruiting new staff members.
- Conduct performance reviews with staff to support day-to-day improvement.
- Follow HR procedures for promotions, disciplinaries, and staff record keeping.
- Create weekly rota covering holiday absences with correct staffing levels.
- Oversee staff during shifts and delegate tasks fairly every day.
- Maintain staff standards for punctuality, attendance, customer service, and hygiene.
- Complete weekly stock checks and place orders for accurate forecasted needs.
- Implement health, hygiene, and fire-safety knowledge across shifts.
- Manage exclusive-use events and deliver all food and beverage requirements.
- Maintain exceptional customer service and monitor staff adherence to standards.
- Follow company policy to keep all staff compliant and product-aware.
- Report maintenance issues to line manager and engineering team promptly.
- Act as first point of contact for staff enquiries and concerns.
- Handle challenging customer complaints or refunds for junior staff support.
F&B Supervisor
Doubletree by Hilton London Tower of London
London, UK
11.2018 - 02.2022
- Served as escalation point for complaints, problems, and refund processing.
- Trained and hired new staff to meet store service standards.
- Managed store opening and closing shifts and completed cash-up checks.
- Maintained strong relationships with management, suppliers, and cross-department teams.
- Implemented new ideas to reduce beverage costs and raise revenue.
- Handled Birchstreet orders and invoices for assigned department.
- Supervised and motivated employees to optimise morale and revenue generation.
- Built customer relationships to encourage loyalty and repeat visits.
F&B Team Member
Doubletree by Hilton London Tower of London
London, UK
07.2017 - 11.2018
- Greet customers warmly and seat guests at rooftop bar tables each shift.
- Record orders accurately and advise on menu choices confidently.
- Clear tables promptly and provide unobtrusive, high quality food and drink service.
Food and Beverage Team Member
Novotel London West
London, England
01.2016 - 07.2017
- Maintained hygiene across food preparation areas using health and safety procedures.
- Served top-quality dishes to support customer satisfaction daily.
- Assisted menu planning to broaden customer dining options.
- Stocked bar supplies to keep drinks available during peak hours.
- Managed cash transactions accurately at shift end each time.
- Delivered an improved dining experience through prompt, attentive service.
- Collaborated with kitchen staff for smooth service during busy periods.
Waiter
Cafe Resentin UK London
London, England
05.2015 - 01.2016
- Kept knowledge of menu items for accurate, confident order taking daily.
- Delivered friendly, polite service that lifted customer experiences in every interaction.
- Worked closely with kitchen staff to keep service flowing efficiently.
- Cleared and reset tables quickly after customers left to free capacity.
- Provided courteous, friendly service that supported positive satisfaction ratings consistently.
- Maintained service standards during busy, demanding shifts in busy restaurant settings.
Education
Hospitality Supervisor Level - Hospitality
Institute For Apprenticeships & Technical Education
London 08.2021 - 11.2022
Elevate 2 development programme - Hospitality
Hilton
London09-2017
Introductory Sommelier Certificate - Hospitality
CMS
London05-2016
BBA - Business Economics And Finance
University Business Academy
Novi Sad 01.2013 - 01.2014
Trade and International business - Economics
University of Novi Sad-Serbia
Novi Sad 01.2010 - 01.2013
Skills
- Profit margin enhancement
Waste management procedures
Event coordination
Menu planning
Pricing strategy formulation
Restaurant marketing tactics
Reservation system software
Alcoholic beverage regulation
Budgeting and forecasting
Bar operations
Back-of-house operations
Food hygiene certification
HACCP knowledge
Drink menu development
COSHH compliance
Staff training
Timeline
Food & Beverage Services Manager
DoubleTree by Hilton London Tower of London
12.2024 - Current
Assistant Food and Beverage Services Manager
Doubletree by Hilton London Tower of London
05.2024 - 11.2024
Savage Garden Assistant General Manager
Doubletree by Hilton London Tower of London
03.2022 - 04.2024
Hospitality Supervisor Level - Hospitality
Institute For Apprenticeships & Technical Education
08.2021 - 11.2022
F&B Supervisor
Doubletree by Hilton London Tower of London
11.2018 - 02.2022
F&B Team Member
Doubletree by Hilton London Tower of London
07.2017 - 11.2018
Food and Beverage Team Member
Novotel London West
01.2016 - 07.2017
Waiter
Cafe Resentin UK London
05.2015 - 01.2016
BBA - Business Economics And Finance
University Business Academy
01.2013 - 01.2014
Trade and International business - Economics
University of Novi Sad-Serbia
01.2010 - 01.2013
Elevate 2 development programme - Hospitality
Hilton
Introductory Sommelier Certificate - Hospitality
CMS