Mark John Thirtle
Sunderland,Tyne and Wear
Summary
Highly skilled and dedicated automotive professional with over 20 years of experience within the motor industry, specialising in advanced vehicle diagnostics, repair and emerging electric vehicle technologies.
A fully qualified Master Technician, Level 4 HV Battery Repair Technician, and certified MOT Tester with a proven track record of delivering high quality workmanship within a a fast paced dealership and workshop.
Extensive expertise in fault finding, complex mechanical and electrical systems as well as manufacturer specific diagnostic procedures. Adept at working with hybrid and fully electric systems, including HV battery repair and safety compliance.
Recognised for a methodical approach to problem-solving, attention to detail and commitment to maintaining the highest standards of safety, efficiency and customer satisfaction. A reliable team player with the ability to mentor junior technicians, support workshop productivity and adapt quickly to changing automotive technologies.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work history
Master Automotive Technician
Lookers
Gateshead, Tyne and Wear
2004.08 - Current
- Almost 22 years Nissan experience, including 15 years as a master technician and almost 14 years working in one of Europe's leading HV battery repair centres.
- I started as a Nissan Apprentice at 16 years old in 2004 at Nissan Gateshead.
- I qualified as a Light vehicle maintenance and repair technician in 2007.
- Qualified MOT tester.
- In 2010 I passed my Master technician assessment, becoming one of the youngest Master technicians in the country at 23.
- in 2012 I trained in EV level 4 with Nissan, to repair HV components and live working.
- Since then I have worked closely with Nissan UK repairing EVs with guidance from Nissan Technical.
- Interacted regularly with customers, fostering trust and loyalty.
- I have assisted Nissan technical with bulletin writing.
- Maintained in-depth knowledge of latest automobile technologies for improved repair techniques.
- Streamlined workshop operations by implementing efficient work processes.
- Assisted junior technicians in complex troubleshooting tasks, improving team capabilities.
- Coordinated with other technicians to enhance teamwork within the garage.
- Liaised with Nissan Europe for fault finding on multiple occasions.
- Keeping up to date with E-learning and relevant communications.
Education
GCSEs -
Monkwearmouth Academy
Sunderland 1998.09 - 2003.05
Skills
- Nissan Master Technician
- Nissan level 4 EV repair and HV battery technician
- MOT tester
- Complex diagnosis and repair technician
- Dealing with all types of customers on various platforms, including face to face, email and on the phone
- Offering assistance to other Nissan Technicians around the country over the phone and via email
- Experienced in effectively communicating and building positive relationships with a diverse range of people, adapting my approach to suit different personalities and situations
- Part of the mailing list for Nissan Technical bulletin approval
Affiliations
- Musician, singer and songwriter
- Various sports including golf and football
- Spending time with my family
Accomplishments
Lookers Technician of the year nominee 2022
Timeline
Master Automotive Technician
Lookers
2004.08 - Current
GCSEs -
Monkwearmouth Academy
1998.09 - 2003.05