Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Receptionist
Mark Jamian S

Mark Jamian S

London,Middlesex

Summary


  • International Experience in Retail Domain.
  • High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.
  • A result-oriented professional with 6+ years of experience in the field of Pre-sales, Marketing, Distribution of A/V Products from across the globe, Channel Partner, Liaison Officer/ Management, Business Development and Opportunity management.

Overview

18
18
years of professional experience
7
7
years of post-secondary education

Work history

Project Analyst/ Project Manager

HCLTech.
01.2018 - 03.2024
  • Establish project governance structure
  • Provide management reports
  • Plan and schedule resource efficiently
  • Prioritize projects as per strategic business objectives
  • Forecast and enable resource capacity planning
  • Streamline and automate processes and workflows
  • Facilitate team collaboration and communication.

Head of Sales & Operations

5.1 Digital park Home theatre Solution
01.2011 - 11.2017
  • Identified key issues of our target audience and closely worked with the Technology team to build sound solution
  • Planning and controlling change
  • Managing quality assurance programmes
  • Researching new technologies and alternative methods of efficiency
  • Setting and reviewing budgets and managing cost
  • Overseeing inventory, distribution of goods and facility layout
  • Organizing massive marketing drives across South India
  • Proven expertise in implementation of Retail management solution from Training to Go-live for various modules of Retail management like Inventory, Receivables, Payables, CRM and Reports
  • Hands on experience in requirements gathering, analysis, detailed requirements design (According to the client requirement), workflow design & Technical Output
  • Training & support to end-users and all staffs to face loose ends.

Team Manager & Trainee Store Manager

Alliance Boots
London
12.2008 - 09.2010
  • Overseeing all aspects of the operational and financial management of a thriving retail outlet
  • Conducting comprehensive analysis of existing business activities, organisational processes and system procedures involving responsibility for performing detailed data modelling
  • Undertaking route cause analysis to identify areas of concern regarding customer support and inventory issues and produce recommendations accordingly
  • Delivering a high level of leadership, training and support to a productive team of staff to ensure full delivery of all company objectives and sales and service level targets
  • Maximising productivity levels through ongoing performance monitoring and review
  • Effectively identifying customers individual requirements and subsequently offering viable product and service solutions
  • Successfully fulfilling the additional role of Lead Assessor involving responsibility for organising and attending Management Assessment Seminars
  • Key achievements during this role include: Driving force behind the transformation of the store to an A Standard status
  • Facilitating the implementation of a highly successful shrink operations programme, directly resulting in significantly reduced shrinkage
  • Consistently ranked within the top 50 UK stores, targeted to achieve a ranking of 7th this year
  • Significantly increasing the mystery shopper customer service score from 60% to 93%.

Team Leader

TESCO Extra (Oxfordshire)
08.2006 - 04.2007
  • Playing an integral role in the driving forward of sales growth through effective staff management
  • Overseeing each stage of the supply chain process involving responsibility for ensuring the timely receipt and distribution of merchandise
  • Actively contributing to the delivery of a customer experience project with personal responsibility for conducting store analysis
  • Performing a number of stock management functions including maintaining optimum stock levels and strict stock controls
  • Maintaining strong communication links with the marketing department with regard to point of sale and store merchandise
  • Accountable for all aspects of store administration involving responsibility for producing weekly trading reports for utilisation by the Area Sales Manager
  • Liaising with the IT department with regard to the development of new customer service solutions
  • Key achievement: Consistently ranked within the top ten stores within the UK.

Education

SAP SD Consultant (ERP) -

NIIT, India
10.2012 - 05.2012

Post graduate Diploma in Advanced Business studies - undefined

London Institute of Management & Technology
01.2005 - 04.2006

Computer Science Engineering B.E. (Computer Science) - undefined

Sathyabama University
01.2001 - 04.2005

Higher Secondary School – Computer Science - undefined

Santhome Higher Secondary School
01.1999 - 04.2001

Skills

  • Customer relations specialist
  • Agile project management
  • Communication skills
  • Strategic planning
  • Operational support

Languages

English
Fluent
Tamil
Fluent
Hindi
Intermediate
French
Intermediate

Affiliations

  • photography
  • Adventure

Timeline

Project Analyst/ Project Manager

HCLTech.
01.2018 - 03.2024

SAP SD Consultant (ERP) -

NIIT, India
10.2012 - 05.2012

Head of Sales & Operations

5.1 Digital park Home theatre Solution
01.2011 - 11.2017

Team Manager & Trainee Store Manager

Alliance Boots
12.2008 - 09.2010

Team Leader

TESCO Extra (Oxfordshire)
08.2006 - 04.2007

Post graduate Diploma in Advanced Business studies - undefined

London Institute of Management & Technology
01.2005 - 04.2006

Computer Science Engineering B.E. (Computer Science) - undefined

Sathyabama University
01.2001 - 04.2005

Higher Secondary School – Computer Science - undefined

Santhome Higher Secondary School
01.1999 - 04.2001

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