Mark J Spokes
Sydney,ENG
Summary
Dynamic Sales Manager with a proven track record at Louvolite, I have driven a remarkable 27% growth through the establishment of strategic partnerships and effective data analysis at our Australasia operation. I excel in customer relationship management and team leadership, consistently delivering innovative solutions that significantly enhance business performance. My ability to maximise sales and cultivate strong client connections in competitive markets is well recognised.
With my extensive experience and success in the industry, I am actively pursuing a senior management role where I will leverage my skills to lead and inspire team members, while strategically collaborating with both new and existing customers to propel growth on a local and international scale.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Manager
Louvolite - Australia
Sydney
10.2023 - Current
- Spearheaded expansion initiatives in New South Wales and Queensland, achieving 27% growth under challenging conditions.
- Conducted strategic planning and collaborated with retailers to enhance business performance through partnerships.
- Analyzed customer data to uncover trends, preferences, and opportunities for revenue growth.
- Negotiated pricing and volume forecasts while onboarding a significant window blind manufacturer in NSW.
Regional Sales Manager
Louvolite
Manchester
04.2010 - 10.2023
- Maximized sales within niche industry, resulting in promotions and awards for performance.
- Leveraged technical expertise to communicate product information effectively to customers.
- Executed tasks autonomously while upholding high-quality standards.
- Oversaw various export regions alongside managing southern team operations.
- Completed BBSA's shading course on global fabric standards and light eco-efficiency.
- Introduced innovative solutions and new product sales through regular client visits.
Heating Sales Advisor
British Gas
02.2006 - 03.2010
- Converted consumer inquiries into sales of domestic central heating systems in direct sales role.
- Ranked consistently in top 25 for upselling and finance utilization to maximize company revenue.
- Conducted daily home visits to provide quotes for new boilers or central heating systems.
- Addressed consumer concerns about existing systems based on service engineer recommendations.
- Established trust with homeowners, alleviating fears associated with direct sales professionals.
- Guided clients through quotation process, emphasizing no obligation for immediate decisions.
- Achieved an average customer satisfaction rating of 3.9 out of 5 through effective communication.
- Maintained technical knowledge of gravity-fed and pressurized systems for accurate quotations.
Commercial Radio Presenter and Voice Over
GWR Group / Various
London
01.1998 - 12.2006
- Delivered traffic reports live to eight commercial radio stations for nearly three years.
- Presented on Imagine FM, Leicester Sound, Sabras Sound, The Beach, and Capital Radio.
- Operated as 'Flying Eye,' conducting two daily flights from East Midlands Airport for traffic updates.
- Utilized radio connections and digital lines to communicate real-time information effectively.
- Cultivated strong communication skills through engaging presentations to diverse audiences.
- Established rapport quickly using a personable approach and effective humour in interactions.
Special Aggregate Sales
Aggregate Industries
08.2001 - 02.2006
- Managed commercial projects involving timely deliveries of special aggregate for diverse clients.
- Negotiated optimal rates per ton with hauliers to enhance profitability.
- Collaborated with consumers and hauliers to identify sales opportunities for special aggregate.
- Facilitated sales of large rocks for construction sites and smaller stones for residential projects.
- Focused on customer experience while balancing pricing and service availability.
- Coordinated logistics with hauliers to ensure efficient delivery based on geographic considerations.
- Analysed quarry resources and stone types to determine cost-effective fulfilment strategies.
Education
Some College (No Degree) - Business Administration And Management
University College Birmingham
West MidlandsSkills
- Team leadership
- Industry knowledge
- Customer relationship management
- Territory management
- Sales presentations
- Effective communication
- Time management
Affiliations
- Keen Swimmer for general fitness
- Recently taken up Golf to master some ability on the course
Certification
- Hold a private pilot's license for recreational purposes
Timeline
Sales Manager
Louvolite - Australia
10.2023 - Current
Regional Sales Manager
Louvolite
04.2010 - 10.2023
Heating Sales Advisor
British Gas
02.2006 - 03.2010
Special Aggregate Sales
Aggregate Industries
08.2001 - 02.2006
Commercial Radio Presenter and Voice Over
GWR Group / Various
01.1998 - 12.2006
Some College (No Degree) - Business Administration And Management
University College Birmingham
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