Mark Garbett

• Acted as the regional point of contact for all COVID-19 vaccination queries, providing feedback to national and regional stakeholders to aid intelligence gathering and improvement
• Facilitate two-way dissemination of information, data, and intelligence between the National Vaccination Operations Centre (NVOC) and the six System Vaccination Operations Cells (SVOCs) in the South East
• Provide regional oversight and management of any vaccine-related issues arising from each of the SVOCs
• Participation in the NVOC-led daily battle rhythm and prompt response to requests for updates, information, and reports by the NVOC
• Management of local and pan-regional issues and brokering of mutual aid within and between local systems.
• Implemented program and project governance standards for project deliverables.

• Leading a team of 12 field operators responsible for the collection of data for the Census 2021
• Day to day management of work priorities, KPI setting & monitoring, mentoring and supervising staff
• Delivering against weekly territory KPI Targets including the production of Weekly Management Reporting
• Being reactive and having a problem-solving approach to issues raised by staff
• Processing of weekly staff timesheets and expense claims, HR queries.
• Set achievable [Timeframe] targets, motivating team to swiftly progress and achieve in line with company goals.
• Guided staff to bolster overall team performance, resilience and cohesion.

• Strong consultancy approach and technologist across multiple cloud projects for key accounts
• Global deployment of cloud reporting solutions, disaster recovery & ISO compliance
• Developed and proposed cloud strategies and demonstrated the art of the possible on the full platform of customer solutions
• Developed roadmaps to enable rapid solution adoption and remove constraints to cloud transformation
• Provided full account support including consultancy on procurement pathways, compliance, security, and audit of existing solution
• Navigate across all business channels to digitise the end to end, cross function customer journey and outpace account targets YOY
• Strengthen relationships on key strategic accounts and consult with system integrators and external partners
• Translate digital strategic developments into operational and business requirements
• Get customers onboard across the business pipeline through portfolio offerings including Customer Experience, Cloud, Cyber Security, AI & Analytics, Digital Manufacturing and Digital Core
• Build a detailed view of the different decision trees in owning the Project Governance Plan
• Production and delivery of all project lifecycle documentation including financial forecasting, RAID logs, Steerco Groups & mandated project reporting
• Project delivery within budget guidelines, required timelines and meeting KPI's in AGILE & Waterfall
• Develop a suite of reporting with clear metrics and KPIs that support digital transformation
• Uphold Capgemini's digital capability and capacity in mobilising, directing and motivating delivery teams to achieve roll out success.

• Managed a multimillion-£ infrastructure transformation programme in partnership with Microsoft
• Led major ICT and change projects with total yearly value reaching £3m+, including the -
• Migration of on premises data centre to Microsoft Azure Cloud
• County wide deployment of 9000+ Windows 10 devices
• Procurement and implementation of PowerBI Analytics environment
• Transformation of existing unified communications to Skype for Business
• Aligned KCC's digital journey to the Government Digital Inclusion Agenda and commitments required under the GDS 'Digital Declaration'
• Stepped in as the Brexit Planning Lead charged with preparing the organisation for all eventualities addressing shifts following the transition
• Partnered with Microsoft to develop digital journeys and automate processes including the use of AI Bots, adoption of MS Forms and MS Teams and building of a PowerBI reporting platform to replace existing BI tools
• Realised the benefits of the Office 365 transformation projects by co-ordinating with KCC's partners within the 'Kent Connects' group

• Fueled business optimisation by driving digital transformation, procedure standardisation, process automation, workflow improvement and organisational realignment projects
• Mapped the Trust's digital capabilities against strategic priorities, and planned, governed, monitored, and tracked digital projects
• Facilitated meetings and workshops with project stakeholders to define systems requirements and reach agreements on new business processes
• Oversaw the implementation of proposed improvements and ensured increased productivity and consistency with the agreed governance controls.

• Contributed to the ongoing implementation of a major initiative aligned to the delivery of key priorities in the CCG 2-year operating plan and 5-year commissioning strategy
• Project managed various planning work streams and carried out the evaluation and monitoring of contracts in all work groups
• Developed and presented business cases and action plans for service development and improvement in line with national policy and local direction
• Acted as the Locality Lead responsible for ensuring appropriate CCG commissioning supporting GP practices.

• Built a network of CAMHS providers and commissioners and established a good rapport across CAHMS, schools and local authorities
• Assumed advisory functions on E2E processes for CORC reporting, service delivery models and service improvement implementations
• Produced training materials for the CORC Self Review and Accreditation Framework.

• Encouraged and supported a culture of high performance across the Trust – placing KPI achievement at the core of the organisational transformation strategy.

• Served as the Project Lead for service improvements.

• Developed SOPs, business strategies and operational models that respond to change and exceed fast evolving employee and consumer expectations.

• Performed root cause analysis to identify key issues and proactively address concerns.
• Produced analysis quickly for responsive, adaptable support in fast-paced, evolving environments.
• Reported on service-level agreement adherence and raised areas requiring improvement action.

• Secured the successful Trust wide installation and upgrade of GP IT systems
• Modernised IT in the NHS through the procurement and deployment of Telehealth systems, including EMIS Web and SystmOne among other government accredited systems
• Trained users on newly installed systems.