Marketa Ryan
Hemel Hempstead,Hertfordshire
Summary
Highly skilled in property maintenance supervision and estate security procedures, with extensive expertise in luxury goods understanding and groundskeeping. Demonstrates proficiency in complex software utilisation, data management, and budget management, ensuring cost reduction and efficient operations. Adept at staff supervision and training, contractor liaison, and stakeholder management while maintaining discretion and confidentiality. Possesses strong knowledge of health and safety regulations, fire risk assessments, Legionella control, and building regulations. Committed to delivering exceptional results through time-sensitive decision-making, conflict resolution techniques, and multitasking efficiency.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
12
12
Certification
Work history
Estate Manager
ELM Group Ltd.
Berkhamsted
2022.09 - 2025.05
- Accepted responsibility of smooth day-to-day running of Estates in Berkhamsted and Harpenden.
- Resolved maintenance issues promptly, including roof repairs, leak management, and electrical problems.
- Managed reporting and resolution of insurance claims, minimising financial impact.
- Managed SLA's & KPI's, enhancing operational efficiency.
- Formulated and managed annual budgets, aligning with financial objectives and ensuring a healthy Reserve fund.
- Supervised ground staff and contractors while processing invoices and ensuring compliance.
- Ensured all health and safety checks and certificates were current, safeguarding residents.
- Created and distributed monthly newsletters, keeping residents informed at all times.
- Proactively identified and implemented cost-saving measures and efficient alternatives.
- Coordinated resident meetings, fostering community engagement.
- Conducted regular property inspections, ensuring high standards were maintained.
- Managed all estate staff, leading to increased productivity and harmony within team.
- Streamlined administrative processes for more efficient day-to-day operations on the estate.
- Developed new vendor relationships for better service quality.
- Negotiated contracts with vendors, resulting in cost savings for the estate.
- Handled daily property maintenance for improved tenant satisfaction.
- Improved estate operations by implementing efficient management strategies.
- Managed landscaping projects, enhancing curb appeal of the estate.
- Established preventative maintenance schedules, reducing unexpected repair costs over time.
- Collaborated closely with owners for strategic planning and decision making.
- Implemented safety procedures to reduce accidents on property.
- Engaged with local community leaders for improved relations and mutual benefit.
- Coordinated refurbishment projects to enhance property value.
- Oversaw coverage on estates in Harpenden, Thame, and Binfield, promoting service continuity
- Resolved tenant disputes amicably, maintaining a positive living environment on the property.
Property Inventory Clerk
Self – employed whilst on Maternity Leave
London
2018.01 - 2022.08
- Completed accredited course for professional inventory clerks.
- Documented condition and contents of rental properties.
- Compiled reports detailing findings.
- Completed check-ins, check-outs, and periodic inspections.
- Recorded meter readings accurately.
- Checked smoke and carbon monoxide alarms regularly.
- Liaised with stakeholders effectively.
Property Manager/ Property Administrator
Grey & Co Wembley Park
2015.04 - 2017.11
- Administered a portfolio of rented properties.
- Executed Property inspections, check ins and check outs.
- Coordinated communications between landlords, tenants and contractors.
- Managed the process for HMO licences and Conducted Legionella risk assessments.
- Conducted tenants referencing and prepared tenancy agreements.
- Negotiated terms for tenancy renewals between landlords and tenants.
Property Administrator
Harsun & Co
2013.07 - 2015.04
- Generated ground rent demands.
- Ensured all properties had up-to-date insurance coverage.
- Assisted the Company director with refurbishment projects.
- Addressed client enquiries over the phone and in person.
Education
GCSE Advanced Level - Czech Republic
1995.01 - 2003.01
Skills
- Responsible, Adaptable
- Community oriented
- Team player
- Professional, Reliable
- Problem Solver, Self-motivator
- Proficient in complex software, Data management
- Discretion and confidentiality
- Luxury goods understanding
- Estate security procedures
- Multitasking efficiency
- Understanding of building regulations
- Property maintenance supervision
- Groundskeeping expertise
- Staff supervision and training
- Time-Sensitive decision making
- Budget management
- Maintenance scheduling
- Utilities management
- Confidentiality maintenance
- Fire risk assessments
- Contractor liaison
- Health and safety knowledge
- Legionella control
- Stakeholder management
- Cost reduction
- Conflict resolution techniques
- Software utilisation
Certification
- IOSH Managing safely - HSQE
- AIIC course for Property Inventory Clerks – London
- Block Management course
- Fire safety awareness course
- Health and Safety awareness course
- Legionella Awareness Course
- Asbestos awareness course
- Information security course
- The Bribery Act 2010 course
- Resilience course
- Children’s and Young People’s Mental Health GCSE
Affiliations
- Collecting of 1940s -1960s Czech art glass
- Tennis
- Cycling
- Meditation
- Architecture & sculpture
Languages
English
Fluent
Czech
Native
Slovak
Fluent
German
Intermediate
Timeline
Estate Manager - ELM Group Ltd.
2022.09 - 2025.05
Property Inventory Clerk - Self – employed whilst on Maternity Leave
2018.01 - 2022.08
Property Manager/ Property Administrator - Grey & Co Wembley Park
2015.04 - 2017.11
Property Administrator - Harsun & Co
2013.07 - 2015.04
Gymnasium Kaplice - GCSE Advanced Level, Czech Republic
1995.01 - 2003.01